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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,664 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 84 days ago Last page
165 replies
13,687 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
726 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,482 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,156 views
Hi, I asked this a couple of days through the support mail, not sure if it went through: I am the Creator of Rogue Empir...
started by Rogue Empire Dec 30, 2017
2 replies
814 views
unable to link the steam page on itch project page, The format specified there is https://steamcommunity.com/sharedfiles...
started by Threye Inc. Dec 12, 2017
1 reply
1,714 views
I have a separate website running, and I would like paid users on this separate site to have access to private pages tha...
started by ReedSprung Dec 26, 2017
2 replies
410 views
it sometimes takes me over 10 mins to login to itch. If my password is correct, why is it doing the ROBOT thing??
started by StrandGames Jul 01, 2017
2 replies
606 views
With interaction fiction games being quite popular on this site, I think it would be a lot cleaner to group these games...
started by Xavier Ekkel Dec 24, 2017
3 replies
275 views
There is many free as in freedom (known here as open source) games. It would be very suitable to have a way to find such...
started by bergtroll Dec 27, 2017
4 replies
370 views
Just bought the game jump gunners: https://nerdragestudios.itch.io/jump-gunners But I only got the soundtrack. If you sc...
started by Gertjan Dec 24, 2017
2 replies
400 views
hello i am using a HP chrome OS laptop and when i try to download the game clone drone by windows it says that my PC is...
started by Danielhdz Dec 25, 2017
3 replies
379 views
I would like to give someone a gift that is a tool that is paid and only distributed through here.
started by eri0o Dec 24, 2017
1 reply
2,680 views
So I made a bundle, it's active but does not appear in the bundle section. Is that section curated? The bundle section s...
started by SpaceTruckerGames Dec 21, 2017
2 replies
471 views
Me again, :| The idea for stuff sort of like leaderboards, if the user's name changes, I'd like it to update on the lead...
started by mid Dec 09, 2017
3 replies
3,521 views
I thought this problem had been solved over a year ago, but it's happened again. Paid Groupees for a bundle, got a drm-f...
started by zambonibutt Dec 20, 2017
1 reply
578 views
Hi all, I just wanted to ask a question about the delay paid games receive on becoming listed until they're manually che...
started by Enkian Games Dec 12, 2017
2 replies
509 views
Sorry, if this is the wrong place for this. I got an email from someone in Germany saying he tried to purchase with Bitc...
started by Killer Bee Software Dec 07, 2017
2 replies
372 views
I can't find anywhere.
started by ctgyang Dec 14, 2017
2 replies
657 views
i recently belatedly rated a game based on my experience of an earlier form of it and then realized the game has changed...
started by suno lili So Dec 14, 2017
1 reply
1,498 views
I've been doing art for this dude who wants to pay me via split revenue when his game is released. then I realized there...
started by RexTGun Dec 06, 2017
1 reply
2,072 views
I posted a game 9-10 days ago (whenever) for LD40. It was the first thing I ever posted on here. (It was very smooth pro...
started by Cubeeo Dec 14, 2017
2 replies
3,658 views
The problem is that can't get game see by people to without saying the game name?
started by Bordem Studios Dec 13, 2017
2 replies
496 views
A very, very, very bad idea ! I only need to create a youtube channel and send it to have a "press account" and get ever...
started by Wasplay Dec 10, 2017
2 replies
2,084 views