Last updated Wed Jul 12 2017
By registering an account and using this service you agree to the terms of service listed in this document.
We reserve the right to modify or terminate the Service or your access to the Service for any reason, without notice, at any time, and without liability to you.
itch.io administrators reserve the right to disable your account and remove your content at any time if they find you abusing the service. You are responsible for all content uploaded with your account, and subject to whatever legal restrictions you would normally be under for distributing such content.
The acceptable use policy exists to help create a safe environment for users of the site. The posting of content that degrades the experience of others may result in account termination. Here is a list of explicitly prohibited actions:
Should there ever be a need to invoke the possibility of removing content, the consideration will be made very carefully. Where not obvious, cases of misconduct will be handled individually and the policy document may be updated to reflect the decision.
itch.io will process refunds on request if the purchased item cannot be run, some other issue prevents access to it, the purchase was made by accident, or the product does not represent what was advertised. For technical issues, we'll put the buyer in touch with the developer first to try and resolve these issues. Please contact support with your purchase information if you need to make a refund request.
For products selling third-party external keys (eg. Steam keys), we may require the seller to confirm cancellation of the key before a refund can be processed due to itch.io’s inability to disable access. Contact support if you have any questions.
Note: Some sellers are utilizing an older payment method and are responsible for handling refunds themselves. If you're uncertain about refund eligibility for a product then please contact support.
itch.io claims no rights over your content. You own it. You can take it down at any time. But, by using this service you grant itch.io permission to use promotional material you have provided for your game (screenshots, cover-images, videos) on other parts of the site in order to link to or showcase your game. If you enable payments on your account/game then you also give the service the right to sell the content on your behalf.
The website, itch.io is provided “as is”, without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose and noninfringement. in no event shall the authors or copyright holders be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise, arising from, out of or in connection with the software or the use or other dealings in the website or related services.
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Please submit any questions or concerns on the itch.io support page.