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Creator FAQ

What does itch.io give me?

As a creator, itch.io gives you the ability to design a page where people can download any projects you've uploaded. You can optionally put a minimum price on your page (which can be 0), giving people the opportunity to pay you what they think you deserve.

Learn more about pricing options

All files and images are hosted on itch.io so you don’t need to worry about building a website or storing your project files anywhere. Usage information is collected and displayed to you, such as how many times your pages are being viewed, downloaded, and purchased.

itch.io handles all the technicalities behind hosting and selling your content.

Get a tour itch.io for developers

How much does itch.io cost?

itch.io costs nothing to use. You are free to create pages and upload your content without ever having to pay anything. Advertisements will never be placed on any of your pages.

You get to decide how much you want to support itch.io by choosing what percentage of your sales should go towards our operational costs and continued development of the platform. We call that open revenue sharing.

Read the announcement

How are payments handled? What about VAT & VAT MOSS?

itch.io never collects any sensitive payment information from buyers. Instead, it relies Stripe & Paypal to handle transactions securely.

itch.io supports two payout models depending on your needs: Direct to you, where each purchase is a transaction to your Paypal or Stripe account, and Collected by itch.io, paid later. You can pick which mode you want to use from the seller settings page on your account.

EU VAT (European Value-Added Tax) compliance is automatic when using Collected by itch.io, paid later. Direct payments involve a bit more work on your part, but itch.io gives you all the tools you need to do it.

Learn more about payment options & VAT

What limits apply to projects and accounts?

We put some limits on new accounts to prevent abuse. We can disable them by request, all you have to do is contact us.

  • There is a soft limit of 20 project pages.
  • Individual file size is limited, and you should have 10 files max per page.
    The limit can be raised to by request.

Because itch.io lets users download the files exactly as you uploaded them you can upload any kind of project for any kind of platform. There are no restrictions.

We have classifications for tools, comics, books, soundtracks, assets, and physical games. If that’s not enough, you can even customize the noun by which itch.io refers to your project.

Does itch.io take ownership of the content I upload?

No. You will always fully own your content. You are free to remove it at any time. You can read more on the terms of use. itch.io just asks for the minimum amount of rights necessary to run the site, such as permission to show your game page and host your game’s assets.

Does itch.io impose any DRM (Digital Rights Management)?

No. itch.io lets users download the games exactly as you uploaded them. No modifications are made to the files you upload.

Can I give some people access to my game without having them pay?

Sure. You can generate what itch.io calls, “download keys”. A download key is a special URL that gives someone full access to download your game without having to buy it. This is perfect for giving out copies of your game to press or backers of a crowdfunding campaign.

You can track how many times the key has been used, give the key a name to identify it, and revoke it if you think it is being abused.

Learn more about download keys

Does itch.io have a widget? Can I embed itch.io into my own webpage?

Yes, itch.io has a iframe based widget. From your dashboard you can find the Widgets link to get your game’s widget code. The widget allows someone to complete the entire purchase or download flow.

Learn more about the itch.io widget

Can I add custom CSS for my game page?

You sure can… but it’s disabled by default. First make sure what you are trying to design can’t be done with the built-in theme editor. If it can’t, then contact us and we'll get you set up with the CSS editor. It’s disabled by default to ensure a certain level of consistency on project pages to make it possible to add new features without breaking things.

Learn more about designing pages

Is adult content allowed?

There are no restrictions for the kind of content you can host on itch.io (assuming it’s legal). If you plan to collect money for your content then you must adhere to the acceptable use policy of the respective payment provider:

Read Paypal's Terms

Read Stripe's Terms

Can share the information itch.io collects about my buyers publicly or with third parties?

No! It is a violation of our privacy policy to share private, identifiable information that itch.io collects about buyers. itch.io’s dashboard provides sellers with tools & information to help them identify any suspicious activity or abuse. The information can only be used for your own personal records, and for bookkeeping if necessary.

Taking this information out of itch.io to be shared publicly or with third-party services may result in the suspension of your account. If you have any issues or concerns please contact us.

This information includes fields like: Email address, Name, IP Address, Country Code, and Transaction IDs.

Do not automatically sign up people for mailing lists. If you'd like your buyers to sign up for your list then you must get explicit consent from them. Some appropriate mailing-list sign-up methods include having a link on your project’s description, install instructions, or in your project itself. (Learn more about GDPR)

The email address that itch.io provides, along with the email tool, are made available if you need to contact buyers with news related specifically to their transaction. This information can not be shared or sold with other third-parties.