Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,664
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,664 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 85 days ago Last page
168 replies
13,849 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
726 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,490 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,157 views
Hey there, I have a facebook-login for my game. Works perfectly fine on my website etc. but on itch.io it just gives me...
started by enosi May 21, 2017
7 replies
1,215 views
QuestionNo payout
Hi, We've been in touch with itch support over email regarding a payout through bank transfer. I was told in the reply w...
started by Yiffalicious Nov 10, 2017
2 replies
470 views
I bet this is an issue that might have popped up already, but I couldn't find an answer, so here I am asking :) Is it po...
started by crdmrn Jan 15, 2018
2 replies
4,255 views
It would be really nice to do changes over multiple sessions for things that take a while without having unfinished cont...
started by Mia Bentzen Jan 15, 2018
4 replies
1,640 views
I recently bought a free game for $3 and really enjoyed it. So after finishing it I went back to the store page and want...
started by Yepoleb Jan 05, 2018
3 replies
1,452 views
Some people want to search things by license. For example people from free software movement.
started by Spermiozo Jan 15, 2018
1 reply
328 views
Hello everyone, We are new to using itch.IO and were wondering how the "update" function works on this website? of if it...
started by SunRivieraGames Jan 14, 2018
1 reply
271 views
Having Hard time find out which option on game page edit to run exe file I don't know which option will run exe file.
started by Bordem Studios Jan 13, 2018
2 replies
1,314 views
Heya, I'm new to itch.io and I find this website really useful and complete, it's easy to upload a game and we have a lo...
started by Epsi Jan 10, 2018
3 replies
382 views
When you set the price of your game to no payments, there wont be a download button on top of your page but rather one f...
started by Positive Zero Jan 06, 2018
3 replies
595 views
I've published Odanako! more than 24h ago. And it's still not either in search nor in "recently added". We have no downl...
started by nibb13 Jan 04, 2018
2 replies
488 views
So my game jam started over a week ago and it is not appearing in the game jam feed which makes it to where no one can j...
started by Nighteye424 Jan 06, 2018
1 reply
336 views
I upload my project yesterday and set everything up. But it didn't show anywhere on the website. Help please.
started by HuskyDusky Jul 20, 2017
7 replies
3,025 views
I don't know about downloading games form this wed site, I don't know everyone' s games are safe. It's because try to do...
started by Bordem Studios Jan 04, 2018
3 replies
71,921 views
is it possible to have searches filter results by date, price, & type(ie book or game)
started by MonkeyManiac20 Dec 24, 2017
2 replies
313 views
started by Suspended Account Jan 03, 2018
2 replies
447 views
Sometimes there is no "claim steam key" section on the download page of games that provides steam key. The developer say...
started by tga Jan 02, 2018
1 reply
848 views
Hi! Is it possible to change the " Total quantity " of rewards to an infinite amount to prevent the page from showing "x...
started by Bl4ckSh33p-Soft Dec 31, 2017
4 replies
661 views
No matter what i do, pressing the fullscreen button always results in a black screen. It does say it useful for twine ga...
started by Mia Bentzen Jan 01, 2018
4 replies
1,961 views
I would like it if there was a "create a new collection" button in https://itch.io/my-collections .
started by Rek & Devine Dec 31, 2017
2 replies
1,274 views