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Increase payment amount after initial purchase

A topic by Yepoleb created 14 days ago Views: 70 Replies: 3
Viewing posts 1 to 2
(+1)

I recently bought a free game for $3 and really enjoyed it. So after finishing it I went back to the store page and wanted to get the bonus package for $10. Unfortunately the site offered no option to pay the remaining $7 and instead made me pay the full price again. Now this is was not a big enough issue to justify a refund (I wasn't even sure if that was a valid reason), but it left me with a bad feeling and I will probably not pay more than the minimum upfront again. I also now have two copies of the game in my collection with no easy way to get rid of one of them.

So please add an option to increase the initial payment amount without having to purchase another copy. I think Humble Bundle has done this quite well if you're looking for an example.

Admin(+1)

Hello, thanks for the feedback. We've gotten this one requested a few times now and it's definitely something we'd like to add. Not sure when exactly we'll do it though. I don't mind processing a refund for you so you can buy it again at a higher price. Contact our support email if you would like to do that.

Thanks

I have requested a refund on Monday but received no response yet. Should I resend the email?

Admin

It shouldn't be necessary, our support probably just haven't gotten a chance to reply yet. Sorry about the delay, we should be able to get to it shortly. Thanks