itch.io

Are you able to report the pages that you think gave you a virus? I don’t see any open reports on your account. You can find the report link on the bottom of a game’s page.

You mention you think it’s server-side, which doesn’t really make sense to me. Can you explain in more detail why you think that?

Are you sure you didn’t download software from somewhere else?

Looks like a scammer trying to circumvent detection. Their page has been disabled and content deleted.

Your tax information is invalid and wasn’t able to be verified. You should have instructions on how to re-take the tax interview in your support messages. You must have a valid tax profile in our system to receive payments, requesting a payout again will not solve the issue and it will only get reversed.

Closing this thread since we don’t allow people to pile on threads with their own account issues.

Thanks

Just saw your video on the JV-1080, very cool.

One of these is a tag page, the other is a “engine classification.” They are two separate taxonomy trees and can not be merged in the way that two tags can.

In the future we may change how these are displayed to make the distinction more clear.

I did go through your list, and I won’t be accepting any of the suggestions. Your suggestions are essentially merging things for the sake of merging things without any understanding of what the underlying content is. I think there appears to be a misunderstanding here: You have the goal of reducing the total number of tags for some reason. There is need to do that. We want to broaden what can be communicated about a project page with more specific tags, not less. It’s not helpful to force things that are somewhat related into a different tag.

I’ll address a few of your suggestions off the top of my head real quick but I’m not going to write up explanations for everything.

COMBINE: “Gacha” (375 total) + “Gacha Club” (100 total)

“Gacha” is a type of game that implements “gachapon” mechanics https://en.wikipedia.org/wiki/Gacha_game

“Gacha Club” is a fan game made with a specific style of characters and gameplay inspired by Gacha games, you can view the original here: https://lunime.itch.io/gacha-club. Gacha Club has a fandom associated with it and there are many players looking specific for games and mods related to the original game, and are not looking for generic Gacha games.

Infinite Runner and Endless runner are nearly synonymous

An infinite runner is a specific kind of game where you are always running (typically to the right) and jumping over obstacles. The game Canabalt https://finji.itch.io/canabalt-classic was probably the game that popularized this game mechanic. “Endless”, on the other hand, just means the game can go forever with no clear end.

User Interface and Graphic User Interface. Also, nearly synonymous, both in gaming and in IT…

There are user interfaces that are not graphical. A GUI is a specific kind of UI.

“Wild West” and “Western” also have so much overlap

Overlap is not a reason to remove a tag. “Wild West” represents a specific time era in the United States with a “Western” aesthetic. “Western” is a more broad term for things like cowboys, horses, 10 gallon hats, etc. with no specific reference to the period.

Hope that makes sense

Sorry if I’m off here but it feels like most of your suggestions are AI generated and have no understanding of actual taxonomy of content on the site. As an example, “Sprunki” and “Baldi’s Basics” are very viral games with very specific themes that are very relevant to a specific set of users. Your suggested replacement of “Dark Toony” sounds made up and entirely defeats the purpose of the original tags. I understand your desire to help but the approach you’ve taken here is very misguided.

The point of tag merges is not to eliminate tags that have a smaller number of content, but to build an organization system that enables people to find what they’re looking for, and surface related content for things like the recommender. Specificity is more valuable than generic in most cases, and many of your suggestions are removing a tag that has a specific meaning in favor of something generic solely for the sake of reducing the total number of tags available.

Issue should be resolved now, we were having an issue with our caching backend.

Where are you seeing the recommendations where you’d like something to be removed. Is this on your homepage or another page?

As of today, viewing a page is not enough to make that page contribute to how your account’s recommendations are calculated

Your tax information is invalid or expired, you should have gotten follow up instructions in support.

I’m closing this thread because other people seem to be piling on. To others: please do not hijack other people’s topics for your own issue. You must: 1. read the rules before posting, 2. include your support ticket ID if you are trying to get help through one of the community channels.

Thanks

We don’t directly support chromebook. I would try launching the app with linux terminal so that you can see any error messages that might be printed. Hope that helps

I believe you’re referring to the genre field on the edit page:

This only appears for video games at the moment, it’s just an extra tag field to encourage page uploader to add a higher level classification.

For other content types, you can select any number of genres from the tags input

All payouts are human reviewed, sometimes there may be scenarios that require additional review. Your patience is appreciated.

Thanks

Please don’t hijack other people’s topics with your own issue. Each account is unique.

Page should be indexed now

Did you try to spam your game into unrelated jams for promotion? https://itch.io/docs/creators/quality-guidelines#game-jams/do-not-add-your-game-to-unrelated-jams-for-promotion

I see quite a few reports on your page

We’re not aware of any outages with uploads right now. Possible issue with your network connection? Maybe try looking in your browser console for additional error messages.

Can you confirm what password you see on the project’s edit page after you save the new password and refresh the edit page. Do you see the invalid old password or does the new password appear there?

Read the rules of the board before posting. We explicitly call out topics like this.

I see no support tickets open on your account.

I don’t know what you mean by “actual game PW”.

The restricted password option only allows for one password at a time. If you change the password then old one will no longer work. Anyone who was accessing the page with the old password will no longer be able to access the page and will be asked to enter a password again. This is by design.

If you want to grant someone more permanent access to the page then I recommend using download keys and having them connect it to an account, then they will be able to access the page in restricted mode without the need for passwords.

I believe this was when Cloudflare was having an outage: https://blog.cloudflare.com/cloudflare-incident-on-february-6-2025/

Not aware of any ongoing issues

1099 forms went out a few weeks ago. You may not have gotten one if the amount itchio paid you in 2024 was below the threshold.

Also note that if you use “direct payments,” then itchio technically doesn’t pay you. You will receive a 1099 from the payment processors that you used for that year.

For security reasons we don’t auto-play iframe embeds. They are all click-to-activate.

Also sorry for adding no attachments but itch.io doesn’t let me for some reason and I get error: body: expected text between 1 and 20480 characters

This error happens if you paste the image directly into the text area instead of using the image upload tool.

No changing the project name does not “break the site”. Title generally has no impact on eligibility of indexing except in some very specific cases. Any review status set on your page is calculated by a system that looks at various different heuristics related to your account. I see your issue is resolved so I’m going to close this.

Don’t spam your game

https://itch.io/docs/creators/quality-guidelines#game-jams/do-not-add-your-game-to-unrelated-jams-for-promotion

Sounds like an issue with how Quest Games Optimizer is checking your email. Assuming you tried after validating your email address on itchio, You may want to reach out to them for further help.

The restricted page password field is still there and we’re not aware of any issues with its use. You’ll have to share some more information about what you’re seeing, and what you expected to happen as I don’t fully understand what you’re reporting.

Note that a restricted page’s password field does not accept account passwords.

Regarding download keys granting access to a game, an itchio account must be used if the user wants to “claim” access to the page in order to access it.

Do you get an error message? What’s preventing you from doing it?

Thanks. The Microsoft Store changes their URLs all the time and we have to update our verification every so often. Should be good now.

Sorry this isn’t the right place to post this. No adult content on our forums, and this is for help with itch.io as a platform, not finding a game.