itch.io

Issue should be resolved in the latest version of the app. Sorry for the inconvenience.

Our report service was down but it has been restored.

Over the past few days we’ve released new versions of the itch app, butler, and itch-setup. This is the first stable app release in a while, and it includes a bunch of improvements across the board.

Most importantly, we’ve fully modernized our build and release infrastructure. All of our builds are now built, signed, and deployed through our new CI actions, with new signing certificates. This means we can start pushing app and butler updates on a regular basis again. Expect more frequent releases going forward.

You can read individual release notes here:

• itch v26.6.0
• butler v15.25.0
• itch-setup v1.29.0

Here’s a summary of what’s new:

Native Apple Silicon Support

The app now runs natively on arm64 macOS (Apple Silicon). The auto-updater will automatically pull the correct version for your system. All supplemental binaries (butler, itch-setup) will also be replaced with their arm64 equivalents automatically on update. The app should start faster, run faster, and have less impact on your battery since it no longer needs to run through emulation on modern macs.

Butler also now has native builds for Linux ARM64, and a Universal macOS build.

New OAuth Login

The default login method is now an OAuth flow that opens your browser to complete authentication. This replaces the in-app username & password login as the default. Password login remains available as a fallback. We’re making this change because password-based API login endpoints are frequent targets for credential stuffing attacks, and our attempt at a captcha to prevent attacks didn’t work reliably in Electron.

Assuming that the new OAuth flow works well, we will eventually remove password login entirely in a future release. If you have any issues with the new login flow, please let us know.

Electron & Build Updates

• Upgraded to Electron 25 (from Electron 22). We wanted to get this intermediate release out before we deploy the rest of the Electron updates. The kitch branch is already testing newer versions of Electron https://github.com/itchio/itch/releases/tag/v26.7.0-canary. Large bumps in Electron also raise the operating system minimum requirements, so we want to make sure we have a stable release checkpoints as we move to the latest version of Electron.
• 32-bit builds are fully retired
• Butler is now built with Go 1.24 with major dependency updates across the board.
• The itch installer now ships a AppImage binary for Linux

Accessibility

We did a pass over all clickable button like elements to ensure that they use semantic HTML elements to ensure that they can be navigated to and activated with a keyboard.

• Clickable elements now use semantic HTML (<button>, <a>) for keyboard navigation and screen reader support
• Modal dialogs use the native <dialog> element with proper focus trapping
• Icons have proper aria-label attributes for screen readers

Bug Fixes

• Set user agent fallback to avoid Cloudflare issues. We introduced Cloudflare late last year and it was causing issues with infinite human verification loops within the app’s browser. If you still are experiencing issues please tell us.
• Fix errors related to /register, /random, and other system pages generating incorrect URLs
• Fix context menus when clicking games
• Fix clipboard operations in the URL bar and login form
• Better support for AppImage and other bare Linux executables
• Various bug fixes

Other

• macOS uninstall support for itch-setup (--uninstall)
• Synchronized localization strings

How to Update

Your app should auto-update, but if you run into any issues you can grab the latest installer from https://itch.io/app. If you’ve manually installed butler, you can download the latest version from https://itchio.itch.io/butler.

If you have any issues with updating, feel free to post a reply here.

Thanks for the regression report, opened an issue here: https://github.com/itchio/itch/issues/3384

As a separate question: How upset would you be if we removed the tabs mode from the app?

Came across your youtube mixes the other day and have been listening, nice work

Feel free to tell me what issue you were having and I can see if I can fix something for you

Can you list out the exact URLs your bot is fetching, thanks.

Unfortunately we have been under repeated attacks over the past few months and keeping the site up and running for humans is the top priority over servicing bots.

itch.ovh has been retired. Please update anything that might be pointing at to the itch.zone equivalent. If your app is trying to access the old domain it is very out of date.

• broth.itch.ovh -> https://broth.itch.zone

Thanks! should be fixed now

broth.itch.ovh doesn’t exist anymore, and it’s been deprecated for a few years now. Everything should be migrated to broth.itch.zone.

Do you know where you’ve saw the old URL as I think there were a few spots where we missed.

Thanks

Sounds like a bug, can you link me to an example page where you’re having the issue so I can take a look? Edit: I spotted the problem, will push out a fix shortly. Thanks for reporting.

Great suggestion, pushed out a change which should let you focus to see the tooltip now.

Issue should be resolved now.

Yes we do. Please avoid posts like “itchio support is not responding” as described in the rules.

If you have an issue you need help with you can bring it up here but you must include your ticket id.

Our review process is manual right now, if a staff member reviews the page and thinks it is a good match then it will be featured. Looks like yours got missed, I think it looks good from a quick look. Since the jam is already over, it wouldn’t be put into the featured rotation at this time.

Sorry we didn’t spot it sooner, hope that helps

Please follow the instructions in this thread if you need help with a payout: https://itch.io/t/5345077/important-payout-or-tax-related-issues-read-here-no-threads

We had some replication lag on on of our database servers since the short downtime yesterday. It’s catching up now and Most Recent and other browse pages should soon be showing the most up-to-date games.

Please don’t spam the same thread!

sorry, I hope to make a browser playable version at some point

Our spam system has been a little oversensitive lately due to recent influx of spamming accounts. Your account should be good now and all your pending posts have been processed.

Thanks

Unfortunately some requests may not get a response, for example you’re asking for features or functionality that we do not support. You’re on your own to find a solution. Our staff prioritizes actionable requests as we receive hundreds of messages a day.

As noted in the rules of this community, please avoid posting threads along the lines of “itch.io support is not responding!” This is a community forum, you should share the specific problem you are having so that the community can assist you in finding a solution to your issue.

Threads that are solely posted to complain about not receiving a response will typically get closed.

Thanks

Looks like we have a support ticket open with you already from a previous thread. Your account shows activity that suggests it was compromised, we will require you to review your account. We messaged you with more instructions. Closing this thread.

If you have pages to report for violating our terms then use the report button on the bottom of the page.

Many of our administrative actions are based on combinations of user reports and individual investigations. Your friend’s game appears to have visual character designs presented up front that resemble children, on top of the connotations associated with the canonical status of the characters. When reviewing a page we also consider the intent of the page, for example a simple disclaimer about the ages of the characters is irrelevant if the intent is suggestive of material we do not support.

The creator of the game will have to reach out to us if they wish to make an appeal.

If you change the currency you are collecting via Direct Payments then the method in which earnings are calculated to display your earnings goal will be computed differently (since we can’t just add up two different currencies). itch.io Payouts system collects in USD, but from what I can see you changed your account to collect in CAD. Unfortunately the only way to get your earnings goal back would be to change your account to collect in USD.

It looks like you found the contact support link on your payout’s page as described here: https://itch.io/t/5345077/important-payout-or-tax-related-issues-read-here-no-threads

In the future, please avoid using generic titles like “Contacted support no response.” As noted in our community rules, this is a community help thread, so you should have a topic title that describes the specific problem you’re having so that other community members may assist you.

Closing this thread

Your account was previously hacked so you will need to follow up staff about how that happened and what you did to restore your account. Follow up in the email thread you created.

Hacked accounts are not eligible for indexing until they are proven to be restored.