itch.io

received an error that there are no accounts with any email address

The error message is accurate in this case, there are no accounts with the email addresses you tried. It could be that you had a typo in the email address when creating the account, or you created the account with one that you forgot. Support may be able to allow you to reclaim the account if there is sufficient user activity on the account to provide ownership through other means (eg. an existing purchase that you can prove you made), but generally you need to have access to an email address to prove ownership of an account.

Alternatively, since there is no account with that email address you are free to create that account.

Looks like this ticket was processed. Closing this thread as it fails to follow the rules of the board.

I don’t see any issues with your page’s indexing status at this time.

Generally browser based games may be considered lower risk since they run in your browser’s sandbox, so they are less likely to be flagged for manual review, but there are many factors that can cause a page to be marked for review.

https://itch.io/docs/creators/getting-indexed

I don’t see any outstanding payouts on your account. I do see we did reach out to you about 20 days ago regarding your tax information expiring. Payouts can not be processed until your tax information is up-to-date and validated. You can view that status here: https://itch.io/user/settings/seller/tax-information

Does this affect every single game or just some of them? Are you able to open a browser console and see if there are any error messages?

What browser are you using? Does it say “External” next to the file you are trying to download?

I don’t see any issues with your page’s visibility. https://itch.io/search?q=City+of+Murals+%28aka+The+Come+Up%29

Keep in mind that the longer your title is, the less relevance of a match it will have for a partial title match, as title search matching is done against the entire title you provide. I see your page has two different titles in the title field.

There is no latex rendering support in any of the pages we display. You would have to convert it to an image ahead of time if you want to display formatted math equations.

It typically means that the payout is manually placed in hold by our team.

It looks like our staff has reached out to you about reports of malware/malcious DRM embedded into content you distribute and they are likely performing additional review of your account.

Hmm. I am not sure what of misinformation I was spreading.

1. “and you did that a week ago and no reply yet?” You made an unsubstantiated claim about this person’s request
2. “And no one reading here, will be able to help you.” I saw this thread and helped them
3. “I apologize for venting in my reports, but it is like talking to a wall: very often nothing happens” We’ve suspended a very large number of accounts, including a large number of ones you have reported.

In other words, I do not want itch to be known as that platform where you get malware

You are literally posting this message, including a thread titled: “Itch is not a safe place. Do not download things.”

I appreciate your efforts with reporting, it has definitely helped our system. I believe you genuinely are trying to help the platform.

The reality of the situation is that we are an open hosting platform, with over a million project pages. I think it’s really sad that people try to exploit the services we provide, but there are always going to be bad actors exploiting the system. Although we make systems to detect as much as we can and actively monitor pages, at this scale there unfortunately will be pages that go undiscovered for some time. As long as itchio provides the service it does in the way it does, it’s unlikely there we be a scenario where there are 0 undiscovered bad actors at any given time. From our perspective, it’s threat mitigation at scale. We can always do more to catch bad actors, but I think it’s important to understand what a single page represents in the context of the entire platform.

I’m pretty sure you go to the “Newest” page on certain tags and go through every single thing there. I hope you recognize that this use-case of our platform is not the common case, and is in fact very rare. The vast majority of users do no interact with those pages.

I hope that explains gives you some more insight

Where did you get “a week ago” from? Please avoid posting misinformation in our support forums, as it can often create more conflict and work for our staff.

And no one reading here, will be able to help you.

Even this claim is a stretch. I know you often want to make your own cases seen more, but please stop posting exaggerated claims about how our staff functions. I hope that your intent is to help, but posting claims like this does not help.

Thanks

Thanks for providing your support ticket ID. I can confirm that our staff has refunded the payment.

Is this for every game or just some games?

If you are able to, try opening the browser console and see if there is an error message.

Unfortunately, in FireFox we have to launch certain games in a new window to allow security headers to be set correctly. If you are concerned about the provided fullscreen button not being obvious enough, you should be able to add a fullscreen button directly in your game with most game engines or in JavaScript. Hope that helps

Have you previously had another account on our platform that was suspended by our team?

It’s someone’s proxy that is unaffiliated with us. We’ve banned them from proxying our platform. We do not run any alternate domains for our website, only trust the domain itch.io. If you see anything else please report it, and do not type any sensitive account information into the site (like trying to log in)

Don’t create fake accounts to promote your work. All the accounts have been banned and your page is deindexed. This is your final warning, future activity like this will result in your account being suspended

I believe there may have been a miscommunication. A change has been deployed and it will now no longer auto-complete adult tags if you don’t have adult content activated or visible when typing in the tag drop-down on browse games (eg. /games). There is still nothing stopping you from manually typing in any tag and navigating to it, and viewing an “adult tag” will remove the default filter that is applied. Our stance is still that if you manually navigate to a page of a certain kind of content, then you will see that content.

That’s correct, thanks for spotting the mistake

My guess would be there’s a JavaScript error on the page preventing the itch.io code form running, likely due to a browser extension. I did a quick check on our end and don’t see any issues with the content on your account that would cause that rendering issue, so likely something with your browser.

Unfortunately every iframe on the page must participate in the same security headers, so if a third party platform’s iframe embed doesn’t support it then it won’t load. You’ll have to use another solution to embed the widget into the page, like a link or image.

Did you have a previous account in our system that was banned?

Edit: Yes you did, bad evasion is grounds for permanent suspension across all future accounts.

No domains have changed, can you give us a more specific example of the error you are receiving? Have you tried in different browsers?

Note: v6p9d9t4.ssl.hwcdn.net is permanently disabled and no longer something we control or use, so it’s safe to remove it.

You are permanently de-listed due to the creation of fraudulent accounts.

Please make sure you read the rules of this thread before posting.

Some versions of Firefox have compatibility issues for embedding a game into the page when the game needs SharedArrayBuffer (eg. Godot games). For that reason we’re now defaulting to launching games in a new window in all versions of Firefox.

We may look into an alternative solution, but for now this new method will ensure that every Firefox user will be able to play games without errors.

Thanks for the investigation. I’ve just deployed a change that causes all Firefox versions to fall back to launching HTML games in a popup instead of directly in the game’s page, which has universal support for the necessary headers.

goty

Please do not spam everyone’s page with a comment. I understand you want more people to play and rate your game, but by spamming you are lying about having tried other people’s games. You will be banned from posting across all of itch.io.

Thanks

Thanks for the report everyone. We can confirm our support email had a temporary outage, but it is now fixed. If you received the blocked message then you will need to re-send your request, as our system did not receive it.

Thanks

Thanks for the report. Our support email system is back up. If you got that warning you will need to re-send your message.

Thanks

Please don’t duplicate post, thanks!

Please be mindful of what game jams you submit to. If you submit to jams indiscriminately for promotion, your account will be banned from participating in jams.

Stop creating new accounts to promote your game, or the account that created the game will be permanently banned.