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leafoAdmin

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A member registered Feb 26, 2013 · View creator page →

Creator of

Recent community posts

Admin

Alright, I'll look into it to see if it's something we can just turn on or not.

Admin

Are you referring to the currencies available to PayPal or Stripe for direct payments, or adding a special payment provider for BRL?

Adding a new payment provider has a lot of logistics involved (I think I talked about these in another thread with you). We have to be careful about what new providers we add to ensure we can have the same set of features and don't overload ourselves with overhead.

Admin

Congrats on bringing the game to itch.io. I've featured you on the homepage.

Thanks for sharing.

Admin (3 edits)

Please stop posting duplicate topics. Your previous topic was not buried. I only closed duplicates. If you want me to move your existing topic somewhere else you can tell me (in the other thread that's still open)

Thanks

Admin

Looks great, I featured you on the itchio homepage. Congrats on the launch.

Admin

I looked through our support tickets for your account and don't see anything. If possible, send a support request using the address that is associated to your account otherwise we can't connect the two easily. I can try searching through the ticket backlog for your request, but it might be easier to send the message again using that email.

I also may be able to immediately help you right now: You must provide a tax number to avoid paying withholding tax. No exceptions. Consult a professional or do personal research to figure out what you need to provide, as we aren't qualified to offer tax advice. (Sorry if this is off the mark, but it's common question we get)

Thanks

Admin

Show us the exact command you're trying to run and we can tell you what's happening.

The error message is being explicit in this case: In order to upload you need to specify a target which is a combination of username & channel. You specified an invalid username (either you typed it wrong, or it's for an account you don't have permission to upload to)

Admin

This looks great. I recommend maybe uploading the demo to the same page as the paid version (and marking it as a demo), might help get more people trying the game. I added it to the fresh games section on the homepage.

Admin

Looks great, I put you up on the fresh games section on the homepage. Thanks for sharing.

Admin

There's no way to do this right now. As for a single page showing all your different sales, I think your profile page might be a good candidate for that, it should show all the active sales you have going.

Admin

Please don't make duplicate posts, it's spam!

Admin

Hello, sorry we didn't see your post sooner. I'm leaving a response here in case anyone else comes across this topic, or you're still having issues.

Turn off your virus scanner then try again. Adding an exception to your scanner is not enough since it's easy to miss adding rules to certain paths, or to misunderstand how the virus scanner exception options work. We won't be providing support for installation issues until the person having the issue has confirmed they tried without their virus scanner running. Virus scanners are built to block software that installs other software by default, then let specific programs through by a white-list. Generally the only thing we can do is tell the virus scanner company that they need to add our app to the white-list.

I've added a note about this to the community rules.

Thanks for understanding

Admin

Can you share what the fields were? I can see if we can try to recover responses from the database.

Admin

Your jam isn't published. A jam must be published to be eligible to show up on the calendar. Thanks

Admin

Go the jam's edit page and select "Published" at the very bottom. Hope that helps

Admin

Please don't post duplicate topics. Thanks

Admin

It's not something we support right now, sorry :(.

Admin

You can mark a channel as hidden after it has been created from the edit project page. Currently no way to do that from butler directly, but I think that would be a good idea.

Admin

Please don't post duplicate topics. Thanks

Admin

Please don't post duplicate topics. Pick one place to post to and stick with that. Thanks

Admin

Hello. We don't make any guarantees about specific dates for when payouts are sent since they are manually reviewed. Things like total payout volume across the site or transactions that need additional review could result in a delay in payout. We can't offer payout-specific support on our community message board. If you think there's an issue then you can contact support, otherwise we appreciate your patience as we process funds.

Thanks for understanding

Admin

Ah, just saw this topic now. Thank you for uploading your game! Looks like you're taking advantage of everything we offer: butler, a designed page, community, devlogs. Nice work.

Admin

I'm going through some old topics and found this. Pretty sure this was a temporary bug and was fixed. Tell me if you are still having issues. Thanks

Admin

Hey, sorry we didn't see this post sooner. I'm replying in case you or anyone else has similar question.

When using our payouts system, we pool all you revenue together regardless of what method was used to purchase, and pay you once with your preferred payout method. For most people this is PayPal.

Thanks

Admin (2 edits)

Please link to the page in question if you're having an issue. In this case, a link to the game jam would be incredibly helpful for us to debug it. Thanks

I checked the most recent jam you created and don't see any fields in the database. Are you sure you didn't edit the jam in a way where you removed them?

Admin

For future reference, please read the documentation page we have here: https://itch.io/docs/creators/getting-indexed

Admin

Excellent music!

Admin

Hello,

Sorry I didn't see this topic sooner. This was a bug we had that should be fixed now. We also have added an explicit button to disable giving out Steam keys that can remove that message if you have left over keys that you no longer want to give out.