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leafoAdmin

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A member registered Feb 26, 2013 · View creator page →

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Admin

I took a closer look at your account and can confirm the numbers add up. There are two things going on here.

First, the ~$620 shown on the sale page is the gross amount buyers paid across the 113 purchases from your sale. The payouts page works with net amounts, so after payment processor fees and revenue sharing that comes out to around ~$535.

Second, and this is the bigger factor, your account has 30% tax withholding applied based on the tax interview you completed. The balances on the payouts page are shown after withholding. That brings the payable amount from your sale to around ~$375. If you think the 30% rate shouldn’t apply to you, for example if your country has a tax treaty with the US or you didn’t provide a tax ID when filling out the interview, you can update your tax information from your seller settings to get the rate reduced.

As for pending vs available: your sale ended July 6th, so by the time you posted, most of the sale purchases were already older than 7 days and had moved from your pending balance into your available balance. The pending balance only reflects purchases from the last 7 days, which is why it kept shrinking rather than growing after the sale ended.

Your pending and available balances combined currently cover the full sale amount plus your other recent purchases, net of fees and withholding. Nothing is missing from what I can see.

Admin (2 edits)

I’m not telling you have to be famous. I’m just trying to give you a realistic understanding of how things are. Showing up in the new and recently updated page for a brief moment isn’t going to make you successful. You’re going to have to do a lot of work on your end, and don’t expect itch.io to magically make your game take off, especially if you’re essentially a relatively new account. You have to build a community like every other creator.

Admin

We don’t make any guarantee that a major update will provide a boost to your game. I encourage you to operate your game as normal without the assumption that itchio will automatically give your traffic. Once your page establishes reputation in our system then it’s more likely that your update posts can contribute to a boost in our algorithm.

Your game page is otherwise indexed.

Thanks

Admin

Your account has been reviewed and is eligible for indexing.

In the future please read the rules of the board before posting, titles like “HELP ME”, etc. are not allowed.

Thanks

Admin

Your account has been reviewed and is now eligible for indexing.

Blog posts are handled separately, and a pre-requisite is having your page indexed. So it should be picked up by indexing soon.

Thanks

Admin

Please try not to jump into other people’s threads. If you are seeing an issue then you can open your own thread.

Thanks

Admin (2 edits)

That sale has transactions from beyond 7 days ago, so those earnings would be reflected in available balance and not pending balance.

Also keep in mind that the sale earnings tracker shows gross revenue across both bundle purchases and individual item purchases for things that were part of the sale. The payouts page shows your estimated net payout amount.

Hope that helps

Admin

It updates immediately. The “Available balance” is what takes 7 days to become available. Pending balance is an estimate after all adjustments and processor fees though. https://itch.io/docs/creators/payments#payment-processor-fees

Admin

Could be something related to your network connection. If you use butler via the itch.io app then you should get support for resumable uploads even if your internet cuts out: https://itch.io/updates/pushing-builds-with-butler-is-now-in-the-itch-app

Pinned ReplyAdmin

Pleas read the the indexing guide. Your page has no files on it so it’s not eligible for indexing: https://itch.io/docs/creators/getting-indexed

Admin

If you meet the criteria the page will automatically be indexed. Thanks

Admin

Closing out this topic as your issue appears to be fixed and I don’t want others trying to post their own issues into replies.

Pinned ReplyAdmin

Adult content that collects payments is currently not eligible for indexing: https://itch.io/t/5149036/reindexing-adult-nsfw-content

Admin

Wharf does two patching phases btw, there’s the initial rsync-style patch generated locally by butler for the person uploading. Then it does a second server side pass with bsdiff to generated optimized patch for players. You can run all these stages locally with butler, more info here: https://itch.io/docs/butler/offline.html

Keep me updated, curious to see how your project turns out.

Admin

Have you compared it to itch.io’s own patch generation algorithm? https://itch.io/docs/wharf/

Admin

Page looks indexed from my end. Closing this out.

Admin

I agree, it’s something I want to work on at some point.

Admin

Your page has been reviewed and you should be good to go now.

Thanks

Admin

I just double checked, there’s nothing in our database to suggest any lost comments. Sorry, not sure what you saw.

Can you explain what you mean when the “page suddenly glitched.” Did you ever see an error message?

Admin

Thanks for the report. Closing this thread.

Admin

Please don’t create new topics for the same discussion. Thanks

Admin

I don’t see any active pending posts in your comments category on our backend. You sure you didn’t get them all?

Admin (1 edit)

If you don’t want to wait for auto-moderation, you are the moderator of your own game’s community. You can approve comments here: https://itch.io/category/5918499/pending-posts

This page can be found on your game’s edit page > More > Edit Comments > Pending Posts

Admin

Try to upload your game directly to itch.io instead of using external links.

Admin

Very cool!

Admin

We didn’t make any changes to revoking download keys. Once someone gets their access based on your configuration, then they will continue to have it indefinitely. We do not re-check their membership status, we only check it at grant time.

Pinned ReplyAdmin

We deployed the update to day to enhance the Patreon integration, please try it out and if you encounter any issues leave a comment in that thread: https://itch.io/t/6525951/enhanced-patreon-integration-tier-based-grants

Admin (5 edits)

Today we are launching our rebuilt Patreon integration, which allows project owners to automatically grant access to their itch.io pages to patrons who link their Patreon account. Part of this update is migrating to Patreon’s V2 API, so if you encounter any issues please leave a comment in this thread!

Our original implementation was built around setting a minimum pledge threshold, but unfortunately this created a lot of issues for people who use different currencies or are granted access in different ways. We’ve kept the minimum pledge threshold as a legacy option, but we’ve added two new ways to grant access to an itch.io page from a Patreon pledge.

New access settings

  • Any paid membership - Anyone subscribed to a paid tier on your campaign gets access.

  • Specific tiers - Pick one or more Patreon tiers that a patron must have to grant access.

  • Minimum pledge amount - The old behavior, kept around for projects that already used it.

If you’ve already configured Patreon access on your page, then it’ll continue to function the same way, but you can go into your settings and refine how access is granted if desired.

Better membership checking

Access decisions now run on Patreon’s current API and look at the tiers a patron is entitled to, instead of trying to match a pledge amount.

  • Gifted memberships now work - If someone was gifted a membership to your campaign, they’re entitled to a tier even though they never paid anything themselves.

  • Cancelled but still paid through - A patron who cancels but is still inside their paid period keeps the access they paid for until it actually lapses.

  • Free tiers are now supported - You can now grant access to those who have free tiers when selecting specific tiers.

  • No more currency rejections - Tier-based access doesn’t compare amounts across currencies, avoiding previous linking issues due to currency differences.

Setting it up

Head to your project’s edit page and find the Patreon access in the Distribute tab. Connect your campaign if you haven’t already, pick how you want access granted. You may need to refresh your campaigns if tiers are not visible.

screenshot of patreon access settings

Enjoy

Admin

Got a link to the game page where you’re having an issue? What browser are you on?

Admin

Issue should be resolved now, closing out this thread. Thanks

Admin

We just deployed a change for Firefox today, as it seems the separate Window is no longer required. It’s still required for Safari