itch.io

Our analytics service was backlogged due to a bug. The issue has been resolved, but because this is a 7day aggregate metric it may take some time before it shows up again in your dashboard.

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Sorry about that, taking a look right now.

Your account was flagged for review but it has been reviewed and is not eligible for indexing.

I notice that your pages are very sparse, please review the content creator quality guidelines here: https://itch.io/docs/creators/quality-guidelines

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Account was flagged for human review. It has been reviewed and your page is eligible for indexing again.

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We followed up

Your previous topic got closed, please do not create a new topic. If you have anything to add to the case you can reply to the support threads you already have with staff.

A quick look at your page suggests you have characters that are designed to look very young. Our staff considers intent when reviewing a page, so just because you write a disclaimer “This character is of legal age” does not make you immune to our moderation policies around adult content.

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Your account has suspended for blatant violation of our adult content policies. Any outstanding funds on the accounts balance will be refunded.

Please avoid hijacking other people’s topics as we typically resolve the OP’s issue and close out the topic.

Please ensure you accurately tag your pages containing the output of generative AI or you will be de-indexed. We take this seriously.

https://itch.io/docs/creators/quality-guidelines#accurately-tag-your-use-of-generative-ai

Thanks for reaching out. I noticed that you’re a brand new account that has already created over 10 project pages full of AI generated assets.

Keep in mind that we may delay or deny indexing if we feel like mass-produced generative content is being uploaded.

https://itch.io/docs/creators/quality-guidelines#avoid-uploading-excessive-amounts-of-automatically-generated-or-ai-generated-content

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We left you a follow-up

Your account was flagged for review. You should be good to go now. Thanks.

Our Patreon integration is designed for granting ownership to project pages. It does not support granting ownership to a single file. If you just want to give someone access to a file, then feel free to just upload it to Patreon. Can you tell them a bit more about your itch.io/Patreon use-case?

Can you explain a bit more? Is this an error in the app or somewhere else?

The app currently doesn’t play well with very large bundles that use “deferred download keys”. Essentially, you need to navigate to your download page on the website before it creates the record so the app can identify it correctly. Otherwise, the app may show a mismatch on its installation bar. The next version of the app should address some of these quirks.

Please check your email for a forwarded report.

From our content guidelines, emphasis mine:

Is adult content allowed?

We don’t allow hosting content that includes sexualized images or videos of real-life humans. Fictional, illustrated, and rendered content is generally fine, assuming it’s legal. AI-generated imagery that is designed to resemble photographic content of real people is not allowed. Content glorifying sexual violence is not permitted. Depictions of minors, minor-presenting, or suggested minors in a sexual context are not allowed and will result in account suspension.

Your tax information only is validated once you create your first payout. Pretty sure this is spelled out on the tax identity page. Did you not see that information?

I can see that you created a payout request 15 hours ago, and your tax info has now been validated.

Your account has been reviewed and quarantine has been removed.

Thanks for the report, the account has been disabled and we sent the owner recovery instructions.

I don’t see any pending posts on your account. Is this with another account?

(Also to give you a more direct answer: yes, scammers will use stolen credit cards to buy something to try to get an account to avoid detection)

There’s no reason that the app shouldn’t work on Windows 10. If the updater isn’t working then I recommend trying to fully uninstall whatever you currently have, then do a fresh install by downloading from https://itch.io/app

Based on what you’re saying it sounds like you’re stuck on an old version of the app. Please make sure you are on the most recent version before posting any issues. As of this post, it’s version v26.9.0.

Edit I checked API key logs for your account and it looks like the last version of the app you connected to the site with was 26.1.9, which is a 2 year old version of the app. Please update!

windows defender being unable to recognize your app as safe

Do you have any third party security software installed? We’re not aware of any issues with Windows Defender reporting the app or any of its components as malicious.

‘broth’ is still not flagged as safe.

What do you mean by this, can you share a screenshot? broth (aka broth.itch.zone) is our domain for a service where we host the app’s update files, it’s not a piece of software that goes on your computer. Do you have some kind of firewall rule setup or something?

cloudfare loops

We’re not aware of any outstanding issues with cloudflare loops on the most recent version of the app. It’s possible that you may encounter the cloudflare anti-bot check within the app, and you will need to complete it, but it will not get stuck asking you in a loop

I believe you have the “Disable new downloads & purchases” option enabled which disables all downloads to files

Your tax information looks validated on my end, perhaps you recently updated the form?

I don’t see any open payouts on your account.

As a reminder, your tax information is only validated after open your first payout request. We do not pre-validate accounts, since it incurs a fee to do a validation. (We would be spending hundreds of thousands of dollars on accounts that never earn anything)

We do not put any “holds” on your account while you tax information is on file. You can start operating your account after you fill out the form

https://itch.io/docs/creators/payments#tax-interview

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We sent you a reply. Thanks

You have received an email asking for more information.

As a reminder we do not permit adult oriented content with “minor presenting” characters.

https://itch.io/docs/creators/faq#is-adult-content-allowed