itch.io

Sounds like a bug, can you link me to an example page where you’re having the issue so I can take a look? Edit: I spotted the problem, will push out a fix shortly. Thanks for reporting.

Great suggestion, pushed out a change which should let you focus to see the tooltip now.

Issue should be resolved now.

Yes we do. Please avoid posts like “itchio support is not responding” as described in the rules.

If you have an issue you need help with you can bring it up here but you must include your ticket id.

Our review process is manual right now, if a staff member reviews the page and thinks it is a good match then it will be featured. Looks like yours got missed, I think it looks good from a quick look. Since the jam is already over, it wouldn’t be put into the featured rotation at this time.

Sorry we didn’t spot it sooner, hope that helps

Please follow the instructions in this thread if you need help with a payout: https://itch.io/t/5345077/important-payout-or-tax-related-issues-read-here-no-threads

We had some replication lag on on of our database servers since the short downtime yesterday. It’s catching up now and Most Recent and other browse pages should soon be showing the most up-to-date games.

Please don’t spam the same thread!

sorry, I hope to make a browser playable version at some point

Our spam system has been a little oversensitive lately due to recent influx of spamming accounts. Your account should be good now and all your pending posts have been processed.

Thanks

Unfortunately some requests may not get a response, for example you’re asking for features or functionality that we do not support. You’re on your own to find a solution. Our staff prioritizes actionable requests as we receive hundreds of messages a day.

As noted in the rules of this community, please avoid posting threads along the lines of “itch.io support is not responding!” This is a community forum, you should share the specific problem you are having so that the community can assist you in finding a solution to your issue.

Threads that are solely posted to complain about not receiving a response will typically get closed.

Thanks

Looks like we have a support ticket open with you already from a previous thread. Your account shows activity that suggests it was compromised, we will require you to review your account. We messaged you with more instructions. Closing this thread.

If you have pages to report for violating our terms then use the report button on the bottom of the page.

Many of our administrative actions are based on combinations of user reports and individual investigations. Your friend’s game appears to have visual character designs presented up front that resemble children, on top of the connotations associated with the canonical status of the characters. When reviewing a page we also consider the intent of the page, for example a simple disclaimer about the ages of the characters is irrelevant if the intent is suggestive of material we do not support.

The creator of the game will have to reach out to us if they wish to make an appeal.

If you change the currency you are collecting via Direct Payments then the method in which earnings are calculated to display your earnings goal will be computed differently (since we can’t just add up two different currencies). itch.io Payouts system collects in USD, but from what I can see you changed your account to collect in CAD. Unfortunately the only way to get your earnings goal back would be to change your account to collect in USD.

It looks like you found the contact support link on your payout’s page as described here: https://itch.io/t/5345077/important-payout-or-tax-related-issues-read-here-no-threads

In the future, please avoid using generic titles like “Contacted support no response.” As noted in our community rules, this is a community help thread, so you should have a topic title that describes the specific problem you’re having so that other community members may assist you.

Closing this thread

Issue should be resolved. If you didn’t get a receipt email from Zendesk about your ticket then you should attempt to send it again. Sorry for the inconvenience.

Thanks

Your account was previously hacked so you will need to follow up staff about how that happened and what you did to restore your account. Follow up in the email thread you created.

Hacked accounts are not eligible for indexing until they are proven to be restored.

Please use the contact link described in this post if you need assistance using a payout: https://itch.io/t/5345077/important-payout-or-tax-related-issues-read-here-no-threads

You should be good now. For anyone else reading, make sure if you email support you do it with an email address that is attached to the account so that it can be associated with your account automatically.

Thanks

Duplicate topic

If you page hasn’t automatically shown up in the index within a day or so after publishing then it likely means your page is in a queue for human review. This is more common for first time publishers, but we have a handful of automated risk heuristics that can flag your account for review. If it’s still not going up then your best course of action is to contact support and a staff member can review your page. In the meantime I recommend operating your page as normal, as it’s still fully functional and accessible.

The issue the original poster is not related to indexing. They are asking how posting devlog posts affects their ranking on the “popular” games list.

I understand you may be frustrated about the status of your page, I get it, but we ask that devs don’t pile into other unrelated threads to share their own issues.

Thanks

You’re pushing out major updates relatively frequently. In order to prevent people from spamming their content to the top of most recent there is a limit the frequency that a “Major Update” blog post can contribute to the “freshness” of the project page with regards to popularity scoring. This limit is around 30 days.

It is not the end, someone is attacking us with a very large botnet.

It should be resolved now, BUT… as of today (October 19th, 2025) we are still being DDOS attacked so the firewall may go up and down as we mitigate. This may temporarily interrupt your ability to view the affected pages through the app. Sorry for the inconvenience, you’ll have to try again later.

It should be resolved now, BUT… as of today (October 19th, 2025) we are still being DDOS attacked so the firewall may go up and down as we mitigate. This may temporarily interrupt your ability to view the affected pages through the app. Sorry for the inconvenience, you’ll have to try again later.