Please do not post in unrelated threads about requests for your account.
It looks like your email was sent 4 hours ago. Please at least wait a day for our support team to reply.
We have some default limits explained here: https://itch.io/docs/creators/html5#zip-file-requirements
The rational is also explained on that page:
Why do we have limits? Although many game engines allow you to export anything as an HTML5 project, often you need to consider what the user experience of playing the game will be like. You can think of an HTML5 project like a website: many of the same performance optimization recommendations still apply. We have these default limits to encourage developers to consider how their games are distributed
But, we’ve had a more engines these days hitting the old 500 file limit, so I’ve bumped it up to 1,000 files.
Note I did a quick test on your page to see if it would load and it failed, but it looks like it’s because of how you packaged the page. There is an index.json file but it’s not where the engine is looking. Hope that helps you figure it out
Sorry for not getting back to this issue sooner, it should be fixed now.
Regarding the banner, that’s the intended behavior, it lets you upload an image in place of your account name at the top of the page.
At the moment we don’t provide a way to collect funds directly on behalf of a charity. You would have to collect the money yourself and then send it. We may consider having a charity option in the future but I don’t have any timeline on that.
Often people have issues downloading and running application from their web browser. We recommend using our free desktop application which can automatically install, update, and run all the games on our site.
You can download our app here: https://itch.io/app
If you’re still having trouble getting the game working then we can issue a refund but you will need to contact support using the email address that you used for the purchase.
What are you doing where you saw this error?
Keep in mind we don’t develop the games on our platform, so if this is something happening with a game you’re trying to run then you’ll have to find a way to contact the developer.
Payments for “direct to you” show up automatically in your account at the time of the transaction if they are completed successfully. There is no payout involved.
It looks like you first had payouts enabled, sold a copy, then later switched to “direct.” You will have to claim those funds via a payout, we can not change how a payment has happened after the fact.
Hope that helps
I recommend reading over this section to ensure you haven’t made any of the mistakes listed here: https://itch.io/docs/creators/html5#common-pitfalls
Especially the one about case sensitivity.
If you still strongly believe that something about our system is preventing the game from working I’ll need a link to an itch.io page that has the file so I can try loading it and investigating.
We don’t develop the games on our site. If you need support or have any questions for a specific developer you’ll need to reach out to them directly. Often you can find their contact information on their project’s page.
You didn’t have your account configured for “Direct to you” when the payments happened, you had the payouts mode enabled. The earnings were put on your account’s balance. Switched to “Direct to you” after a transaction has happened will have no effect on existing transactions.
You can see information about funds on your account here: https://itch.io/dashboard/payouts
Keep in mind that the earnings from a payment is only available to be requested in a payout 7 days after the purchase happened. So you may have to wait a few more days before you can claim what you earned from a recent payment.
There are two ways emails about updates can be sent:
Just to reiterate, downloading a game has nothing to do with email eligibility.
Hope that helps
At the moment we don’t support having multiple HTML5 builds of a game active at the same time on the same page. It is something we would like to add in the future though!
For the time being, you would need to create a separate page
None of our certificates are expired (they have been recently renewed). I would check two things:
Hope that helps, if you do figure it out leave a message so others know
Note that I’m still resolving some issues with our CDN configuration for brotli compression, but that should be fixed in the near future. Brotli appears to be the default so you’ll have to update the “Player settings” dialog to specify gzip directly.
Due to how caching works in our system, to take advantage of this update you will have to delete your build and reupload it.
Thanks, I also exported a build last night and spotted the issue. I’ll try to get a fix out soon. In the meantime, there should be a similar option with the latest version of Unity that will let the game load called Decompression Fallback.
It shouldn’t be necessary to disable compression entirely, but you will need to include the JS decompressor with your build until we deploy the change to insert the server headers they expect.
The size detection could break if they changed the HTML markup they put in the template. If you have a blank Unity 2020 project exported I can test out I can take a closer look, otherwise I’ll go install the latest version to create a blank project for testing.
I’m getting “itch.io api error (400)” stating I have to buy the game.
Are you able to share a screenshot of this error so I can understand what you’re seeing? I’m not aware of an API error like that which would force you to buy the game. But, if the game is shown in your library then it will show the default buy game UI.
To get ANYTHING to work, every single game in the bundle still has to be manually added into my account
That’s correct, we have not changed how the bundle works. You still have to go through your purchase receipt page to access the games.
that it’s installed, and even when it can catch those I can’t launch anything through the app
Games you manually download and install are not detected by the app. If you want someone to appear in the app you must install it through the app. Hope that makes sense