It is a valid email sent by us, but it's likely the transaction failed because the person entered a large amount.
Recent community posts
Hey, thanks for the feedback. Average payout time has definitely increased as our payout volume has increased. At this time it's hard for us to predict how long any individual payout will take, since some may be delayed for fraud review. We are looking to speed things up though. If you ever need something expedited then feel free to email us at email@example.com
Thanks for the information. We've received a few reports of this issue but they're very sporadic and we haven't been able to reproduce it ever to debug the issue. We're certain it's related an issue with cookies not being set correctly, or being edited. If you're still having trouble you can try a different browser to see if it has any effect.