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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,478 topics · Next page
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Last post
This is a curated list of topics that answer various questions people had over time, collected in one place so they'll b...
started by No Time To Play 47 days ago
636 views
No replies yet
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
2,417 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
12,906 views
No replies yet
Hello, dear support team. Unfortunately, this isn't the first time I've encountered a situation where my emails aren't b...
started by Ubarefeet 23 minutes ago
1 reply
11 views
whenever i try to comment or reply i get something about moderation thing or something (except for my games) it says it...
started by Otto The ROBLOXian 5 days ago
2 replies
56 views
I'm trying to use the font Boldonse, which is in Google Fonts but isn't showing up when I try to select it. Could it ple...
started by Two-Headed Boy 3 hours ago
10 views
No replies yet
So according to google it's possible to add additional accounts to a game as contributors or collaborators. However I'm...
started by Crystal Shard 8 hours ago
1 reply
64 views
I read this page( https://itch.io/docs/creators/getting-indexed ) and still have a question. I released the game 20 days...
started by kemplli 12 hours ago
2 replies
30 views
poeple can you give me a simple ideas i can make it in c++ and win api and gdi and its fun
started by Omar Hawash 21 hours ago
18 views
No replies yet
Hello, whoever's reading this! I've been having an issue lately where when I try to comment, I get an error saying that...
started by MinixTheArtist 68 days ago
67 replies
1,130 views
So my adult NSFW Game - Monstergirl Forest is still not indexed after 3 months of release. Is this normal? I already rea...
started by Shnoz 1 day ago
1 reply
37 views
Does itch.io only accept USD ? (PT-BR) Tem como comprar pelo itch.io com reais ou só com dolar ?
started by Awldon 3 days ago
2 replies
32 views
Hey! so I want to create a new account, a fresh start from this old account. But whenever I try to, I just get the same...
started by OpIol.0 1 day ago
1 reply
35 views
I am a creator of a line of interactive NSFW games. I have published the first Spankmate Game (ft. Veronica) to the plat...
started by Spankmates 4 days ago
1 reply
61 views
Hi, I am writing because my game "Twerk the bottle" ( https://mementos17.itch.io/twerk-the-bottle ) has been published a...
started by Mementos17 14 days ago
9 replies
187 views
Hello, I read this document( https://itch.io/docs/creators/getting-indexed ) and I still need help. My game page( https...
started by AlmondRaf 2 days ago
2 replies
68 views
In reality only 1 of my projects has been indexed, but on this post I will talk about why I think this project (New Begi...
started by Perra Prods 5 days ago
6 replies
113 views
Hello, For the past month, all of my comments on itch.io have been stuck in the, “awaiting moderator approval” state...
started by SSM reloaded 63 days ago
32 replies
790 views
No idea why this is happening. I literally never posted anything weird or anything that violates community guidelines (n...
started by Anes 8 days ago
12 replies
158 views
Dear all, I have a question. We saw some usesr made some purchases via Paypal, while purchasing assets and games. The pr...
started by K Storm Studio 6 days ago
4 replies
91 views
My game got de-listed in august last year. I wrote an e-mail to the itch.io support and made a topic on this forum at th...
started by QuentinWH 4 days ago
6 replies
192 views
There is too many threads by people reading "Questions & Support" and think this is a tech support message board, where...
started by redonihunter 2 days ago
31 views
No replies yet
Hello, I would like to ask about the indexing status of my game page . My game has not been indexed for more than six mo...
started by Sexting Department 2 days ago
2 replies
58 views