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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,990 topics · Next page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,488 views
My MacBook Pro won't run the game I downloaded. I get the above error message and no info or options. any ideas would be...
started by Calhermit 1 hour ago
1 reply
19 views
We keep getting recommended to use the, " ?exclude=tg. " to avoid seeing certain games but this does not work. I have re...
started by Moozly 3 days ago
5 replies
78 views
I'm really sorry if there's a 'exclude tag' feature. I really need it right now Especially regarding AI-generated works...
started by srtdog64 27 days ago
18 replies
260 views
I’ve been trying to buy a dlc and literally everytime, it says that my card doesn’t support the purchase?? I use a V...
started by Meow_meow223 3 hours ago
7 views
No replies yet
Hi all, Launched a little game here. Multiplication Tables Check Challenge by jeffsergeant (itch.io) It's set to 'Embed...
started by jeffsergeant 3 hours ago
10 views
No replies yet
how can i optimize my game in unity?
started by kotofey124 5 hours ago
10 views
No replies yet
Use to be that when I searched through games I would find similar games on said game page labeled "More Games like" so a...
started by Marcussinclair 30 days ago
6 replies
265 views
Hi! Is it okay to add crypto donation buttons to my game project page? The place that I live doesn't support PayPal, nor...
started by Wired Games Studio 6 hours ago
26 views
No replies yet
Apologies if this is a silly question, but I am just starting out, and am unsure of how to really ask this: I'm working...
started by Bandaed 2 days ago
9 replies
80 views
So i'm making a payed for early access version of my game but i don't know how i will update the game without making peo...
started by DarkNeonDragonTwins 8 hours ago
2 replies
35 views
Hi everyone, I'm new to 3D development, although I've been working with Godot for a bit now. Recently, I started experim...
started by Nicholas Kuün 2 days ago
2 replies
90 views
Hi there, I'm Ofihombre. I can't delete a game submission from a deleted jam called "Join this year Summer Play bundle"...
started by Ofihombre 39 days ago
3 replies
130 views
The new physical reprint of the Lancer core rulebook has a QR code inside the book that leads to an itch.io key for a di...
started by Katherine Stark 20 days ago
13 replies
308 views
HI I need some help with uploading my project, when I upload it from my personal page it does not show the colored frame...
started by Nephilim2905 2 days ago
30 views
No replies yet
Like the title say, it's... normal? Why he download 339 times? I really can't find a logical reason, I don't think is fo...
started by Hooldrafolk 2 days ago
1 reply
68 views
One of my payouts has been in the greyed-out "paying" status for the last 30 days (8.29.2024). I have not yet received p...
started by After Choices 12 days ago
6 replies
121 views
3 days ago, ı published a game which is entitled "Parry Master : A Sword Game" and then ı realized there is an warning...
started by arhundev 2 days ago
1 reply
47 views
Hey, I tried embedding audio in my devlog using HTML: <audio controls="" src="[FILENAME]"></audio> It works perfectly fi...
started by CoolGuyBug 2 days ago
1 reply
33 views
i have bought many games here and i like some more than others, but they're all listed by purchase date. how can i sort...
started by decker2 6 days ago
2 replies
71 views
I recently deleted my account and was wondering if it could be reactivated? My support ticket ID is 226034
started by dstormblitz2 3 days ago
2 replies
61 views