Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
8,945
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,945 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 75 days ago
310 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
3,938 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,441 views
Sorry to bother you with a problem that has its own dedicated topics, but I’m a bit nervous and worried I’ll be igno...
started by D-san 4 days ago
12 replies
272 views
wanna know if there is any way to post a game to have 2 pages for a sfw and nsfw version of a project. as far as I could...
started by Yua Nizu 3 hours ago
22 views
No replies yet
Please solve my problem
started by manjuralam.kgp@gmail.com 1 day ago
2 replies
70 views
Hi, I'm very puzzled with this issue. I'm trying to update one of my mod's wide cover images from the promo image sectio...
started by FoeFear 10 hours ago
27 views
No replies yet
request (271475) I'm sorry to bother you. I'd like to know. Is my application being considered or not? Since my project...
started by deasfulf 1 day ago
2 replies
112 views
My Account Fit Back
started by Edfvfhghjy 1 day ago
15 views
No replies yet
1. I have a wrong Withholding tax (30%) even tho I filled the forms correctly (I am sure of it because it was 1:1 the sa...
started by CuddlePoint 2 days ago
9 replies
143 views
Hello, I have a problem with my game, when I try to download a zip file it points to a virus, to be more precise to Troj...
started by Snakerser 4 days ago
12 replies
336 views
I've been having an issue recently where the browse and all the top charts are inundated with porn. I can't turn off the...
started by SHROOMINTERACTIVE 5 days ago
2 replies
170 views
Hello technical support. My game was listed as one of the new games selected by itchio, but 5 days later it was removed...
started by Kendrick ML 14 days ago
5 replies
139 views
I know there should be a setting in my profile to hide adult content, but it’s not there. Maybe it’s not there becau...
started by @crank_gaming 2 days ago
2 replies
117 views
Hello people, we working in a new Graphic Adventure called METROCITY We need people support with donations for get somec...
started by Snakey33 4 days ago
4 replies
104 views
I have been waiting for more than three months for payouts. During that time, I have not received any answer from suppor...
started by Peach Punch! Games 2 days ago
2 replies
88 views
Hi, recently we made an agreement with a publisher and have updated our tax information properly over 30 days ago. 1 Wee...
started by Zuneku H Studio 6 days ago
5 replies
195 views
Hello, every time I’ve tried to upload an image for quite literally anything on the site, it shows red text saying “...
started by Jakester 66 days ago
4 replies
230 views
I already read the topic about indexing/searching but my question is more about how is my Game page & Devlogs is getting...
started by JayteeGameDev 57 days ago
7 replies
365 views
Hello, I am having trouble recovering my password on Itch.io. Specifically, I have not received a link to reset my acces...
started by Konstanta42 5 days ago
2 replies
89 views
I bought a relatively small bundle a few days ago and almost immediately reached out to both support and the creator of...
started by LucidSnowQueen 3 days ago
1 reply
70 views
Hi itch.io team, I’ve published 3 games on my account and followed all the necessary steps: Visibility is set to publi...
started by AizaxAhmed 4 days ago
4 replies
128 views
Hi, sorry to do it again, but it seems like it's the only way to get response : i'm opening a topic again concerning pay...
started by Okazeno Ashgeirr 5 days ago
5 replies
162 views