Skip to main content

On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
10k
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,037 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,011 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 67 days ago
1,509 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,608 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,597 views
After I found this game and shared it with this group, someone informed me that when I downloaded it, it said the source...
started by Lovegameworld 5 days ago
6 replies
97 views
i was planning to make a multiplayer game but what are the rules about homepage url of oauth, first of all, i dont have...
started by ozn1911 4 hours ago
1 reply
15 views
I've been trying to learn game development for a while. After being trapped in 'Tutorial Hell' for about six months, I s...
started by Niimbus 7 hours ago
21 views
No replies yet
Hi, My game (“Till Checkout Do Us Part Demo”) suddenly stopped showing in Popular/Browse sections even though the pa...
started by Zeal 12 hours ago
5 replies
69 views
I'm pretty much desperate at this point because I don't know why this is happening but I've been stuck trying to log in...
started by Feanixx 19 days ago
6 replies
218 views
Hello, sorry to bother you, just wanted to make sure. As far as I understand from the rules, if game indexed and I made...
started by PozitiffGames 1 day ago
2 replies
49 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 61 days ago Last page
58 replies
4,671 views
I'm a YouTube content creator, and I've always used Itchio as one of my main sources of content for my channel, always c...
started by Foca no Foco 20 days ago
8 replies
247 views
I'm seeing some posts saying that games weren't actually taken down or banned and that no one brought forth proof of oth...
started by BondageBunny 1 day ago
3 replies
99 views
QuestionIndexing
Hi, I published my asset 2 months ago, but they aren't indexed. Can someone help me with what I'm doing wrong? https://n...
started by NotMatter 1 day ago
2 replies
62 views
downloaded a game called fairy findrs from someone called shootercreator but realized it was a blog post rather than fro...
started by boophey 1 day ago
5 replies
58 views
While I'm waiting for indexing, I have some thoughts about fixing, for example, the project page description. If I make...
started by DangerHealtZ 1 day ago
6 replies
58 views
I am having the issue of my posts needing moderator approval. Whilst posts on forums do get approved in a few days, I ha...
started by leonzable 2 days ago
1 reply
37 views
Hello itch.io team and community, My name is ShikashiDev , and I’m opening this thread regarding ticket #326485 becaus...
started by shikashidev 3 days ago
8 replies
99 views
Hello. I published my first game and at first it was displaying, but then not. I contacted support and they fixed it. Bu...
started by Module_mu 5 days ago
9 replies
161 views
Hello everyone! My game: https://lust-tap-studio.itch.io/lust-tap-2b I published my very first game a few days ago, but...
started by Lust Tap Studio 2 days ago
1 reply
54 views
Hello everyone. My first 3D game hasn’t been indexed for 7 days. I’ve read all the threads and all the discussions a...
started by Pizberry 4 days ago
10 replies
168 views
I need to get this wrapped up so I can close my Payoneer account. The Payoneer fees will already eat a lot of the payout...
started by Adams Immersive 3 days ago
3 replies
63 views
Feedbackquarantine
"My project was automatically quarantined. It does not contain malware. Please review and unquarantine the build."
started by eroldenizavci2 2 days ago
1 reply
37 views
You are doing a terrible job, my game is not showing up in searches.
started by BERKGAMES 3 days ago
1 reply
51 views