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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,843 topics · Next page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 24 days ago
971 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
879 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,534 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,326 views
Unfortunately, it seems that nothing has really changed about these complaints. When we published our game, we faced the...
started by Lust And Roll 2 hours ago
3 replies
64 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 17 days ago Last page
37 replies
1,935 views
Hi, I’ve been reaching out to support for some time now regarding my situation, but I haven’t received a response ye...
started by shikashidev 1 day ago
4 replies
52 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 16 days ago Last page
38 replies
1,141 views
ciao , cerco disperatamente il backup della Pandora in oggetto. La sdcard si è corrotta. Chi può aiutarmi ? Grazie.
started by raffyca 4 hours ago
9 views
No replies yet
I’ve spent quite a bit of time today trying to upload a new product to itch. Because the site keeps going up and down...
started by AVNSnax 20 hours ago
2 replies
80 views
Lots of images on my pages do not load, which is new as of tonight. The console indicates a 502 bad gateway when trying...
started by unTied Games 12 hours ago
5 replies
60 views
Not sure if it's just me or anyone else has encountered the same issue. It's my first time uploading my game, and I trie...
started by LilPouncingMotif 11 hours ago
2 replies
33 views
But why can't I connect to the site every now and then? It says time expired every time. Fix this problem, because if it...
started by Lonely-Visual 22 hours ago
1 reply
56 views
Just released an update to my game along with a devlog, and it's not getting pushed to the "Most Recent" section wheneve...
started by Mirako 18 hours ago
3 replies
125 views
I sent an email to support@itch.io about two weeks ago, and I have not received a response. Upon reviewing the help page...
started by VIDEOSALMON 1 day ago
2 replies
50 views
https://itch.io/api/1/KEY/me replacing the "KEY" with oauth key and request, it will now redirects you to https://api.it...
started by NikoCat233 1 day ago
3 replies
110 views
I can’t see my game page or creator page when I search for them. My game has a cover image, screenshots, a gameplay vi...
started by WarN Games 44 days ago
11 replies
391 views
Hello, Our team has been experiencing issues with indexing whenever we update game's page content, which resulted in us...
started by ranejeB 1 day ago
1 reply
38 views
I’ve been analyzing a lot of modern games lately, and I noticed that many of them use the ROG Lyonstype font (or somet...
started by igor3523 1 day ago
1 reply
22 views
Hello! Me and my team regularly participate in game jams and upload our entries on itch.io. First 5 games are indexed an...
started by NiceKot 2 days ago
5 replies
87 views
hi everyone, I uploaded a game and the stats show 6 downloads, but when I go in it has 0 downloads but on the rewards se...
started by Noomue 2 days ago
2 replies
52 views
Hello, it seems that my game had been de-indexed after releasing an update and updating my game page . For additional in...
started by CodeofDusk 1 day ago
2 replies
77 views
For quite some time now, I have noticed that my major updates have fewer views than regular devlogs. I contacted support...
started by WitchPotion 1 day ago
4 replies
63 views
so my problem is as followed i went into the settings of my profile and selected the "Disable animated gifs" options so...
started by dontreallycar3 1 day ago
1 reply
44 views