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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,525 topics · Next page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 55 days ago Last page
33 replies
4,815 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
643 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
7,658 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,011 views
Hi, what is the difference between 'views' and 7D impressions? Upon hovering mouse on the 7D impressions it says as foll...
started by Roomah Gaming Feb 27, 2021
4 replies
7,548 views
Hey guys, I'm Roen. 3D artist and game developer. I post this message to reclaim and of course your help to put back my...
started by ROEN 7 hours ago
26 views
No replies yet
Hey guys, I want to know if there is any moderator here on itch who wants to put my game's page on the home page, but so...
started by KittyCreamPuff 11 hours ago
1 reply
38 views
Just like many other developers here on itch.io, I’ve experienced the frustratingly long payout delays. Mine has now r...
started by SolitaryStudios 10 hours ago
1 reply
48 views
Hello, my game was one of the many deindexed, and i have been following the news on this platform. However while other g...
started by Fez Dispenser 23 hours ago
2 replies
81 views
Hence this post. My game uses server-based plugins to sometimes add content, so not every “update” to my game requir...
started by Outsider Artisan 2 days ago
9 replies
146 views
Every time I try to post in Release Announcements it tells me "body: expected text between 1 and 20480 characters" but m...
started by FishyMinds 1 day ago
2 replies
52 views
Hey my page is https://fishyminds.itch.io/ would be cool if the games got indexed! the account is just over a month old...
started by FishyMinds 1 day ago
1 reply
56 views
I tried paying the $10 option for the Queer game 2025 bundle but it doesn’t work I asked the organiser on their page f...
started by vandokkenskypool 3 days ago
3 replies
136 views
Good day! Please tell me how long can I wait for the indexation of my account and uploaded assets? I have completed ever...
started by KeysREC 1 day ago
4 replies
70 views
Hey everyone, I uploaded one of the 3d kits from Kenney Assets to ROBLOX to begin using for game creation. Everything up...
started by TheCreativeMediaEdge 1 day ago
14 views
No replies yet
Cannot get game to recognize a new autodrive.config file. After install of file, the game does not recognize the new fil...
started by m.thomas1947 3 days ago
3 replies
56 views
Why can't I log in to my account by entering the correct password and name? At the same time, the password reset link is...
started by MrGregorio 1 day ago
1 reply
35 views
It doent make sense to develop the game if it doent get any plays
started by Labaskogama 6 days ago
8 replies
264 views
https://lsxk0830.itch.io/tankonline 无法搜索我的项目。时间长了,尝试了很多方法,还是不行
started by 蓝色星空 1 day ago
7 replies
79 views
Hi Everyone, Not sure what to do at this point so I figured I'd reach out here to see if anyone had any insight, assista...
started by darthmaul200222 6 days ago
5 replies
217 views
Hi, I was making a 64x64 isometric pack, but I had a question, do people buy this size?
started by uris 2 days ago
4 replies
64 views
My ticket number is 293269. My game probably got taken down because the title had “sister” in it. But My game doesn...
started by NLCH 6 days ago
7 replies
202 views
We used to pay by card, but now we can't make any other payment because of PayPal. Will there be a solution? I can't buy...
started by Kadirbugra1 5 days ago
6 replies
197 views
Hello, My game has not appeared on the Itch.io homepage for about 20 days now. I have carefully read the guidelines and...
started by Navy Developer Studio 2 days ago
4 replies
90 views