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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,698 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 89 days ago Last page
188 replies
14,965 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
793 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,635 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,185 views
Hi, I've just published a game a few hours ago. Received an email saying its now online but its not showing up in any se...
started by Digital Bento Jan 29, 2018
2 replies
330 views
I used a password manager to generate a new random password for my Itch.io account. Usually the pw manager saves the new...
started by ThreeSon Jan 27, 2018
2 replies
679 views
When my game is opened in browsers, touch on buttons does not work. But in mobile devices, everything works. What could...
started by Gamesofthefamilybears Jan 26, 2018
3 replies
461 views
The tops of the bars (the white sections) do not show a name/project when I mouse hover over them. While not a big deal...
started by T Allen Studios Jan 25, 2018
2 replies
370 views
First The Lost Wizard, now Theodore - paid for both of these through a bundle. Devs are pulling a fast one. Is it time f...
started by zambonibutt Jan 23, 2018
8 replies
644 views
Hi, lately a lot of game duplicates are shown on the "Browse Games" page, meaning the same game is shown a lot more than...
started by Stavros Skamagkis Jan 19, 2018
1 reply
306 views
Hi, I posted my game SiNKR about 4 hours ago (12 EST, January 20) and it has not shown up in new releases and you can't...
started by Wahler Digital Jan 20, 2018
4 replies
331 views
Title explains itself, can I download older versions of the game? I want to get 0.6.5 because there is a mod I would lik...
started by OrZek Jan 21, 2018
2 replies
8,036 views
Hey guys it would be awesome if we could set a custom domain of our choosing to CNAME to the itch.io subdomain and have...
started by Crazyface Studios Jan 23, 2018
1 reply
2,027 views
Hi, I´m new using itch.io and and I´m looking foward to use the affiliate system to promote games and bundles but I ca...
started by PeritaStudio Dec 15, 2016
2 replies
762 views
Hello! We are a small chinese dev. team (5 peeps) and did this game. It is still under development and features are bein...
started by zclnzy Jan 17, 2018
4 replies
1,714 views
What are the demographics of registered itch.io users vs unregistered users? Kongregate lists their demographics here: h...
started by hp3000 Jan 05, 2018
7 replies
1,534 views
Hi there ! I use (and love!) the Itch app to keep my environment clear. It's easy to download games and as easy do delet...
started by Vil Jan 21, 2018
1 reply
349 views
I tried to attach a file to a devlog so that people can download the original version of my game, but even though it say...
started by chridd Jan 14, 2018
3 replies
1,404 views
Almost everyone who download our games are asking how to download the application themes, which are not packaged with th...
started by Rek & Devine Jan 19, 2018
2 replies
436 views
One feature we would love to have is an account view of the community pages. So for instance, have a https://hundredrabb...
started by Rek & Devine Jan 19, 2018
2 replies
414 views
HHello, since I'm a developer based in europe, I need to create an invoice for every payment I get from itch.io by law...
started by Winter Wolves Jan 13, 2018
3 replies
1,349 views
Hi. I have uploaded two my game in december. But its not showing in searching result. I searched by tags "erotic", "futa...
started by futaplay Jan 17, 2018
2 replies
539 views
QuestionPayouts?
So , im kinda new to this site , i understand the direct to you payments cause you link you're stripe account by logging...
started by agp Jan 15, 2018
7 replies
567 views
Hello, my question is on the title, i've looked everything and only find how to upload games If someone can help me, ple...
started by Juan Jan 15, 2018
3 replies
460 views