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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
949 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 49 days ago
1,316 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,152 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,472 views
Does anyone know what the white bar is (on Monday 11th). When I hover over it nothing appears. Thanks in advance!
started by woodsmoke Sep 22, 2017
2 replies
373 views
Lol...Please help though. I published my game on 1/25/2019. Pretty sure all my settings are right and have also had beta...
started by J.R. Jan 27, 2019
5 replies
399 views
QuestionDelete Game?
At the bottom of the Edit Game screen is a Delete Game button. Nowhere in the help can I find anything that says exactly...
started by Secret Lair Games Jan 28, 2019
1 reply
6,164 views
Please help I'm very new in this. I've tried to download "to trust an incubus" and "date or die: prologue" for now, and...
started by fgfatima Apr 18, 2018
10 replies
3,196 views
so what i trying to ask, is that i preffer to browse games on firefox, and if i want to dowload, i normaly preffer to se...
started by LuizPSC Jan 28, 2019
298 views
No replies yet
I just upgraded the app from v23.6.3 to v25.4.0. The games that I have installed and are shown within the old app now do...
started by kressenstein Jan 27, 2019
1 reply
404 views
Hello, i just uploaded a demo and it won't show up anywhere in the site (search, newest games section, etc.). The URL is...
started by Smn Mhmdy Jan 22, 2019
10 replies
759 views
Hi there. Quick question. I'm wondering what causes games where I'm marked as "admin" and "contributor" display or not o...
started by narF Jan 27, 2019
2 replies
5,860 views
Hello everyone, My team did a deep-dive on Itch.io API and PWA . And it looks like PWA is potentially HUGE for Itch.io...
started by NetCinematics Jan 21, 2019
1 reply
728 views
Hello, I wrote on 6 August 2018 to support@itch.io requesting invoices for a pair of purchases, and we are still waiting...
started by MadGearGames Sep 01, 2018
3 replies
3,265 views
So, I currently maintain two itch.io accounts: This one (my team account) and a personal account . For the most part, it...
started by Virtually Competent Nov 30, 2015
3 replies
5,013 views
It's weird, I wouldn't expect this to be caused by a change in OS, but no matter which browser I use, Firefox or Chromiu...
started by Consistency3D Jan 26, 2019
2 replies
305 views
I ran the 2018 Awful Summer Jam . Our judging / voting period ended yesterday but the results page is completely empty...
started by Jon Terp Aug 31, 2018
4 replies
954 views
First off, I want to apologize. I know this section is not for support but I am genuinely out of ideas. I purchased a ga...
started by AngelhunterUK Jan 26, 2019
1 reply
367 views
Hello, I am considering to place my game on itch.io, but wondering about one thing. Is there any kind of protection for...
started by DireBoarGames Nov 14, 2017
12 replies
16,746 views
There a chat about recommend a game, why not a recommend music for music creators. If you guys at itch.io guys don't min...
started by Bordem Studios Jan 24, 2019
2 replies
301 views
Hi, So what is the algorithm used the main itch.io page and how come, crap games climb on top??
started by Mindaugas Jan 24, 2019
1 reply
287 views
Publishing a game on here has been an absolute pleasure. the tools given to make your home page are really good, i shudd...
started by PixelForest Jan 17, 2019
3 replies
410 views
Scrolling trough the games page sorted by most recent entries first, I can't see my game, WHY? https://mindaugas.itch.io...
started by Mindaugas Jan 21, 2019
2 replies
413 views
Heya people. I have a question about the pages structure for projects, maybe someone can confirm this for me: Is it poss...
started by Novack Jan 22, 2019
2 replies
434 views