First off, I want to apologize. I know this section is not for support but I am genuinely out of ideas. 

I purchased a game back in September and payment was taken out of my account through PayPal. Everything was fine, up until 4-6 weeks ago, when I went to download the new update. The game was no longer in my library. So I contacted support via email on the 4th of January. After 10 days they got back to me and said payment had not been made and could i double check what my PayPal dashboard was showing. 

I of course checked and both PayPal and my bank confirmed payment had been made. So I email them back later that day. 

Received nothing back, so I figure I would email again later on in the week and see if anyone responds. Nothing still. At this point is has been two weeks. 

I wait a little while longer and realize, maybe they are just waiting on proof of purchase. So I email again and attach screenshots of my bank charge and PayPal charge. 

It has been 3 weeks in total and still nothing has been done. It has been almost 2 weeks since their one and only response. 

I also contacted the twitter account for the site, and the account for their PR person. Still nothing. 

I am genuinely at a loss, and am hoping someone from the team sees this and contacts me. 

Or advises me on my best course of action. 

Once again, I am really sorry if this is not the place for this. 

Hello,

Sorry this has been such an ordeal. I spent some time trying to figure out what's going on, for some reason PayPal is returning a denied transaction when looking it up in their system, but I've found a workaround to fetch the completed one. It looks like a bug in their system has two separate transactions associated with the same ID in their database. I've patched our source code just for your particular purchase so it can correctly mark it as completed. Try checking your library, you should have access to the game again.

Thanks for you patience, and sorry about the delay getting it fixed.