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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,976 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
950 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 50 days ago
1,321 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,166 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,489 views
Hello people, Im relatively new to itchio, and Im in the process of creating my first commenrcial (paid package) page. S...
started by Novack Jan 22, 2019
2 replies
829 views
Good day to all! I want to upload my game, but I dont understand how to implement copy protection. I read this topic htt...
started by YARIKxDD Jan 22, 2019
786 views
No replies yet
I just noticed that Itch allows you to rate games. Is it possible to do the following -- if not, could this functionalit...
started by NightBlade May 29, 2018
4 replies
1,649 views
I uploaded a game via the web upload form and tagged it as a Windows executable. What channel name do I use to upload an...
started by NightBlade Jun 10, 2018
2 replies
1,324 views
I was wondering if itch keeps any stats on what platforms people are using (at least on the app), and in particular if t...
started by fluffy Jan 18, 2019
2 replies
427 views
I'm trying to upload a WebGL game made in Unity and can't compress the data file enough to upload. I have deleted unneed...
started by sian fan Jan 19, 2019
1 reply
1,719 views
I'm working on a game and I'd like to make all of the early development versions available so that I can discuss the cha...
started by eric81766 Jan 13, 2019
1 reply
755 views
Hello, my first post here. I would like to put my game on itch.io. I wish to make the game first half as free to play, a...
started by Rekize Jan 16, 2019
4 replies
3,485 views
Hello~ So I've been having problems on trying to download files/games from itch.io for weeks now. I download and play ga...
started by LeMoNisa Oct 15, 2018
10 replies
60,089 views
Hello, I want to know if we are allowed to publish games from Itch.io via iframe. I really like some games and I want to...
started by StefanN Jan 16, 2019
1 reply
666 views
Hi, I'm new to itch.io and I've seen that some browsergames have been added like OGame . I'm also a developer of browser...
2 replies
409 views
QuestionVAT Problem
Hi, I've been trying to buy some games for a while now and everytime I get the same message: Sorry, we can't accept your...
started by sariusDEV Jan 16, 2019
2 replies
782 views
Right now, when you open a page with an embedded HTML5 game that has the "Automatically start on page load" option disab...
started by Racso Jan 16, 2019
479 views
No replies yet
doing my VAT, i find that some (rare) sales entries in the exported payments spreadsheet did not have VAT added. For exa...
started by StrandGames Jan 14, 2019
2 replies
489 views
Hi everyone. As i understand it, ITCH is not a platform (as defined in the place of supply rules) and so the merchant (i...
started by StrandGames Jan 13, 2019
5 replies
717 views
Hi I've looked all over to make a PR for this one, but I cannot find the sources for the website. So here's something th...
started by Rek & Devine Jan 15, 2019
374 views
No replies yet
Hi I was wondering if it's possible to download a old builds pushed via butler. I would like to make a archive of old ve...
started by PITR Jan 15, 2019
368 views
No replies yet
Hello folks, and sorry to bother you: In the wake of the tumblrpocalypse, a lot of people have been discussing Pillowfor...
started by theunshaven Jan 14, 2019
553 views
No replies yet
I tried uploading a .zip for a game. It contains the index .html file, .js file, and an assets folder. The game seems to...
started by PappasBiology Jan 11, 2019
1 reply
389 views
On steam, many games drop "cards"; the idea behind this thing (other than, of course, promote the inner market of digita...
started by Fortoj Jan 09, 2019
3 replies
416 views