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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,784 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
685 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
849 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,220 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,282 views
Hi, I remember there used to be a option to share a percentage of the earnings with itchio in each project setting. Did...
started by KOEX studio - games by Choo Bin Yong Dec 03, 2018
4 replies
1,084 views
My friend came up with this idea and I think it is excellent, so I am posting it here with his permission. This is an id...
started by Tartle Games Dec 03, 2018
4 replies
613 views
It would be great if you could have a widget specifically for downloading a demo of the game, especially for commercial...
started by CaptainD Nov 28, 2018
1 reply
249 views
I just got the email about the new fees. I am fine with it, but I only wanted to point out regarding the new Paypal fee...
started by Winter Wolves Nov 29, 2018
8 replies
1,283 views
So the GitHub Game Off submission period has ended and now the games are being rated. Are we still allowed to fix bugs i...
started by ChosenPotato Dec 03, 2018
1 reply
274 views
Hey, we made a little game around a year ago, and have a CTR around 38% and I asked myself: Is this much? Is this okay?...
started by SmokeSomeFrogs Feb 22, 2018
5 replies
2,689 views
I love itch and have enjoyed a lot of games I've bought on here. I've found some interesting gems both on the side of ar...
started by Fenreliania Dec 01, 2018
26 replies
1,303 views
Cannot open the zip file. Does this require a password?
started by radical686 Nov 29, 2018
1 reply
708 views
QuestionNo payments
Hi, I'm game developer. Here my account on itch.io https://anatolii.itch.io . I attached credit card and have no any pay...
started by Anatolii Nov 28, 2018
2 replies
543 views
as the title says, if yes how do i do it? if no, why?
started by h1G_hadezbladez Nov 28, 2018
2 replies
279 views
Hello eveyryone I was looking for a web to host my prototypes so I can share them with testers and also link them to my...
started by kullboys Nov 28, 2018
1 reply
834 views
Do itch.io have function to generate keys for game downloading? I think it's better idea than just having downloading li...
started by Strong & Furry Nov 25, 2018
2 replies
785 views
I like to browse games on itch, install and play them. But sometimes I want to play games I installed earlier... And I c...
started by 56Bot Nov 25, 2018
311 views
No replies yet
Hi, I recently made my first game with Unity WebGL and I uploaded it here to my dashboard. The game runs and everything...
started by BenBonk Nov 17, 2018
1 reply
259 views
Hi, Firstly thank you for your great platform to make indie games publishing so easy. Secondly, I have a freebie game ap...
started by Ei kait siinä studios Oct 24, 2018
4 replies
559 views
This feels like something I may have missed in the FAQ, but I looked twice and couldn't find it, so I'll ask on the foru...
started by Andrew Schultz Nov 20, 2018
2 replies
3,414 views
Allow developers to reorganize their games displayed on their profile page in a preferred order (because right now the n...
started by Klehrik Nov 21, 2018
2 replies
289 views
Why my payout status still "in review" and I have asked via email but did not answer the problem, but when I want to can...
started by BilalIchwa Nov 05, 2018
3 replies
1,038 views
When I try to search, like or comment on a dev log or community forum I get an error in Chrome devtools: Blocked form su...
started by soapbubble Oct 12, 2018
3 replies
671 views
Hello, I have a question about browser/HTML games and downloads. I have configured my game Path of Adventure as a browse...
started by Keeweed Nov 19, 2018
2 replies
1,974 views