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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 16 days ago
800 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,312 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
When you use an iframe to embed a widget, the widget does not display in firefox. Repros on: Firefox 62.0.2 (64 bit mac)...
started by ggreer Oct 13, 2018
2 replies
557 views
Hi guys do not write often on the forum Since I'm actively dedicating myself to creating graphics assets and the time re...
started by LucaPixel Nov 07, 2018
2 replies
572 views
Hi, My game Vast Space isn't showing up on the site even though it says it has been published? Doing a search doesn't fi...
started by Steve Nov 27, 2018
14 replies
5,572 views
Hi, what is the common practice when releasing a demo in itch.io? So my game is currently available only in demo. Now my...
started by mochakingup Nov 20, 2018
4 replies
731 views
Hey there, i made a judgment error once i released my tool. I wanted my tool to have a free version and a paid version...
started by JITD Dec 05, 2018
3 replies
1,033 views
I keep seeing a headed telling me to download andupdate to the newer version. I did that but nothing seems to have chang...
started by TokyoDan Nov 11, 2018
1 reply
425 views
hi! i'm messaging you about a problem i've been having trying to get tax benefits for publishing games on your website i...
started by Nuskadamo Oct 16, 2018
1 reply
379 views
hello, I have been trying to purchase this pack https://moose-stache.itch.io/pixel-roguelite-asset-pack for days. But ev...
started by TheKing0x9 Nov 18, 2018
1 reply
396 views
There is a lot of free games, and a lot of authors of these games are accept contributions. Of course, I never make cont...
started by GaponkaGapon Oct 29, 2018
1 reply
388 views
When I search Itch.io for "fishing" I only get one page of results: https://itch.io/search?q=fishing It is not clear to...
started by zachstronaut Nov 18, 2018
1 reply
320 views
I'd like a way to reinstall all games after an OS reinstall or a way to get a list of the pages for all installed games...
started by Deleted Account Dec 12, 2018
1 reply
298 views
I wanted to see if I have to upload my game to sell on itch, or can I sell here and offer the key. If I can just sell th...
started by A2Gstudios Dec 09, 2018
1 reply
1,499 views
Hi everyone (including someone helpful hopefully) How to make a project 'installable' through the client? I checked the...
started by Not Λpplicable Dec 09, 2018
202 views
No replies yet
Just uploaded a game and published it today: https://ethan-fox.itch.io/nale However, afterwards, I've realised I could'v...
started by Tanuki-sama Studios Dec 08, 2018
3 replies
1,827 views
Hello all, I know this is probably not the best place to ask this question however I'm assuming that a lot of you have r...
started by JN O'Neal Bay Park Games Oct 08, 2017
10 replies
7,865 views
Hi, we are the developers of There Was a Dream, published and downloadable from midnight today. The game is getting good...
started by Keydare Project Nov 30, 2018
3 replies
357 views
Short of clicking through to all the download pages individually or cross-checking against a browse of Android games, is...
started by phlebas Dec 06, 2018
330 views
No replies yet
FeedbackGPL(3) Games
Is there something in the itch.io platform that requires or recommends people who label their game as GPL(3) to put a li...
started by beelzy Apr 15, 2017
1 reply
536 views
EDIT: Sorry if this is the wrong place to ask, but I'm not sure where else to ask this question I uploaded a game to itc...
started by open source reuploader Jun 16, 2018
4 replies
422 views
Downloading is all well and good but I'd like for the DEFAULT option for items to be 'claimable' to the itch.io account...
started by DaedalusMachina Aug 31, 2018
5 replies
2,777 views