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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
805 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,325 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
This could make Itch.io a better place for developer to chat with their friends, players,. ...
started by Little Big Godot Dec 22, 2018
309 views
No replies yet
I'm trying to share a link to Amazon App Store page of my project, but I'm getting this error: There was a problem savin...
started by BadByte Aug 31, 2018
3 replies
398 views
My freind was asking me about some of my games that I have made, and he wanted to know how many views I get on avrage a...
started by Arcus Dec 22, 2018
279 views
No replies yet
Hi, I used FPV Freerider Recharged on Windows 7 with "Dynam RC Tech flight simulator", everything worked very well. I in...
started by ChrisBobber Dec 21, 2018
616 views
No replies yet
If a game is not available in English, I should have the option to filter it out. I am multilingual in several languages...
started by DaedalusMachina Dec 20, 2018
189 views
No replies yet
I was hoping to share my game for Amazon Alexa here... is this possible? Thank you. https://www.amazon.co.uk/dp/B07M5CRP...
started by Semi Essessi Dec 20, 2018
198 views
No replies yet
Hi! I've just released my game Path of Adventure to Google Play!! :D My question is, is there a way to show a neat butto...
started by Keeweed Dec 20, 2018
2 replies
989 views
Hey, is there any way to reorder our projects? I'd like to change the order they're listed in for visitors to my profile...
started by Luminous Wolf Dec 19, 2018
1 reply
258 views
Undoubtedly being featured on the front page of itch results in more downloads of your game. I was wondering what is the...
started by Altergaze Dec 20, 2018
2 replies
867 views
I've noticed a lot of featuring of Sokpop games on the blog, as well as seeing other independent creators such as Zachtr...
started by adriene Dec 19, 2018
502 views
No replies yet
Hi everyone! As far as I know, there is no way for me to allow people to post anonymous comments on my project. I think...
started by Luminous Wolf Dec 18, 2018
5 replies
1,124 views
Hey folks! I was planning on picking up a game and unfortunately it's not available on here. It is available on GOG tho...
started by lithe Oct 29, 2018
2 replies
757 views
Hi, yesterday I were upload my game "The Coin Runner" to the site. When I search it in the site, I couldn't find it. Wha...
started by avra82 Dec 17, 2018
2 replies
401 views
It seem like a very basic question but I failed to find something... I want to create "categories" for all my project. S...
started by Pirate Bear Dec 18, 2018
1 reply
461 views
Hi, I have developed a new web assembly (run's in web browser) game demo that is pretty cutting edge and well beyond mos...
started by Vidiot_X Dec 18, 2018
1 reply
361 views
I am developing a series of mini-games based on the same idea. Presently, it's its own account specifically for that, bu...
started by Art Unfrozen Nov 23, 2018
2 replies
353 views
Hey, I just wanted to ask is there any other option to look for languages other than typing the language in the search b...
started by SmokeSomeFrogs Mar 29, 2018
3 replies
2,234 views
So i was wondering if itch.io is used for publishing games that are semi- photorealistic etc. or is it mainly for publis...
started by 3.14 Tech Dec 16, 2018
6 replies
591 views
Hello I messed up pretty badly and pushed the wrong game files to the wrong project using Butler. I can't find a way to...
started by Hertzole Dec 16, 2018
516 views
No replies yet
I have a windows 10. and I can't open my windows rar. files I know there is all those apps that you have to download, bu...
started by JUSTIN Aug 17, 2018
4 replies
1,268 views