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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,805 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
811 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,340 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
Hello! :) I want to distribute my game soon and I want to make sure it is protected by an EULA. From what I've read (abo...
started by ScimitarDD Nov 08, 2018
6 replies
1,050 views
It seems a bit odd how the itchio desktop application (itchapp) works compared to the website. If I access my 'collectio...
started by DaedalusMachina Jan 02, 2019
209 views
No replies yet
Hi there, I tried contacting via @itch.io and support@itch.io but got no response..so final shot at clearing this. How c...
started by Addictive by Design Jan 02, 2019
2 replies
268 views
Hi everyone, I realized I had no visitors to my DevLog so I tried to search for it and discovered that I can't find it...
started by Eraserhead Studio Jul 09, 2018
9 replies
4,253 views
I want to see itch.io grow and I've been selling my games to a decent amount of people who have never used the platform...
started by DaFluffyPotato Jan 01, 2019
253 views
No replies yet
When I explore games on the itch.io site, I cannot see cover images or gifs for games . I installed the app thinking it...
started by GE05 Dec 31, 2018
2 replies
4,351 views
I created a game jam and although it has been two weeks, it STILL has not appeared on the game jam page. It there anythi...
started by steelshield Dec 31, 2018
240 views
No replies yet
I took a look at the FAQ and didn't see the answer... Are the game assets sold under some common license? If so, what wo...
started by searle Dec 29, 2018
3 replies
6,332 views
I am trying to make an itch.io game downloader in python. When I interface with the API to get the list of games in an a...
started by derribado Dec 31, 2018
653 views
No replies yet
Hello! Last week-end, me and two friends did the Ludum Dare 43 game jam, and at the moment of publishing the game on itc...
started by CyrilleFrouin Dec 05, 2018
1 reply
4,436 views
Hello all, Just made my very first game using VueJS cli. Uploaded archive to Itch.io.. .and getting 403 errors( On my se...
started by chpockrock Dec 25, 2018
1 reply
1,290 views
I posted my first game last month in development stage with no problem. Now I am trying to upload my newest version, sti...
started by RayDart Dec 29, 2018
490 views
No replies yet
Hi, It's been more than 10 hours and yet my game at link https://adipson.itch.io/3-geeks doesn't seem to show up in the...
started by Adipson Dec 29, 2018
2 replies
1,011 views
I uploaded a zip file containing all of my game files. The data assets are in a 'data/' folder. The page had no problem...
started by hby Aug 07, 2018
7 replies
3,205 views
Hello and merry Christmas! I wanted to ask if you guys will add a paysafecard option soon as I currently can’t get a b...
started by TypicalAndy Dec 25, 2018
831 views
No replies yet
So we've been trying a banner to our itch.io page. It is pretty large, 25 MB, and the format is PNG. But the download ha...
started by Faberwerks Dec 15, 2018
8 replies
1,630 views
If you apply a discount to a project with several free and other paid assets, the discount does not apply to paid assets...
started by Belda Dec 23, 2018
2 replies
232 views
When Epic announced people ask for one thing and it was if they allowed it to be pay in their currency. I seen many requ...
started by firecat Dec 21, 2018
1 reply
478 views
QuestionNotification
I've used the library system to add a bunch of assets that I haven't actually purchased, in the event that I might find...
started by searle Dec 16, 2018
2 replies
748 views
Does the "release status" field for a game have any sort of impact on visibility (search/etc), or is it only for tagging...
started by Deerbell Dec 21, 2018
1 reply
1,060 views