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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,808 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
832 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
860 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,356 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,296 views
Hi, I'm new to itch.io and I've seen that some browsergames have been added like OGame . I'm also a developer of browser...
2 replies
400 views
QuestionVAT Problem
Hi, I've been trying to buy some games for a while now and everytime I get the same message: Sorry, we can't accept your...
started by sariusDEV Jan 16, 2019
2 replies
765 views
Right now, when you open a page with an embedded HTML5 game that has the "Automatically start on page load" option disab...
started by Racso Jan 16, 2019
466 views
No replies yet
doing my VAT, i find that some (rare) sales entries in the exported payments spreadsheet did not have VAT added. For exa...
started by StrandGames Jan 14, 2019
2 replies
485 views
Hi everyone. As i understand it, ITCH is not a platform (as defined in the place of supply rules) and so the merchant (i...
started by StrandGames Jan 13, 2019
5 replies
700 views
Hi I've looked all over to make a PR for this one, but I cannot find the sources for the website. So here's something th...
started by Rek & Devine Jan 15, 2019
368 views
No replies yet
Hi I was wondering if it's possible to download a old builds pushed via butler. I would like to make a archive of old ve...
started by PITR Jan 15, 2019
362 views
No replies yet
Hello folks, and sorry to bother you: In the wake of the tumblrpocalypse, a lot of people have been discussing Pillowfor...
started by theunshaven Jan 14, 2019
528 views
No replies yet
I tried uploading a .zip for a game. It contains the index .html file, .js file, and an assets folder. The game seems to...
started by PappasBiology Jan 11, 2019
1 reply
383 views
On steam, many games drop "cards"; the idea behind this thing (other than, of course, promote the inner market of digita...
started by Fortoj Jan 09, 2019
3 replies
406 views
The reporting on itch.io is very good, however it's missing what I believe to be a basic feature, that is total sales by...
started by Winter Wolves Jan 13, 2019
214 views
No replies yet
I don't understand why this item sells as well as it, here it is: https://ssunlimited.itch.io/20-monstersbeasts Why does...
started by Next Level Gaming Jan 12, 2019
335 views
No replies yet
I published (set to "public") our game on itch.io a few hours ago, but it is still not showing up in search or "most rec...
started by Dashing Strike Jan 11, 2019
4 replies
2,130 views
I've posted a few DevLogs for my project, Retromancer, but they don't ever seem to appear on the DevLogs page. I know th...
started by Spinfoam Games Jan 11, 2019
259 views
No replies yet
Like the title suggests, I got a trojan while trying to download the official program. I went to www.itch.io/app and pre...
started by Nattehine Jan 05, 2019
5 replies
3,725 views
I'm planning to use itch.io to host a game project for my internal testing group, eventually rolling it out to a larger...
started by gpawley Sep 18, 2018
8 replies
790 views
I'm running Xubuntu 18.04 and the app is completely broken. How do I install and run games downloaded from the site?
started by mortal_cypher Jan 05, 2019
1 reply
976 views
So Firstly, i appologize if this topic was addressed already, i've already spent half an hour searching for it and i don...
started by Leonhart Yukikaze Jan 05, 2019
2 replies
497 views
I am new to itch.io and have my first "game" ready to release (it is a musical toy/instrument). It is coded in Java, and...
started by philfrei Nov 30, 2018
4 replies
1,497 views
I'm trying to test a HTML5-based game in my iPhone's browser that uses tilt controls/the phone's accelerometer. However...
started by Gerald Jan 03, 2019
256 views
No replies yet