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Itch io Payout not responded after 15 Days

A topic by BilalIchwa created Nov 05, 2018 Views: 849 Replies: 3
Viewing posts 1 to 4
(2 edits)

Why my payout status still "in review"  and I have asked via email but did not answer  the problem,  but when I want to cancel payout he responds very quickly.

i know payout is human review but just give me a reason or  estimated time  to get my money,   I didn't want to make a thread like this before, and I actually just wanted to talk privately via email,  but my email was not answered so I felt ignored 

my payout ID is : 12044  (still In Review 15Days) 

I think, I will get the money before or during the Hallowen Steam Sale, and I plan to buy assets for the sake of my game. but that didn't happen because of this problem, so the game I made was hampered. 

  Pls Respond i need just a respond a reason and estimate time.... 

Pinned ReplyAdmin (1 edit) (+1)

Hello,

There can various reasons why a payout can be delayed. Assuming you've set up your account correctly, including filling out tax forms, then the most common cause is that we have your payments on additional hold because of fraudulent activity review. If there's something suspicious about how people have purchased your project, like multiple purchases by the same person, many failed credit card attempts, etc. then we may insert an additional delay to wait and see if any of the transactions are going to cause a chargeback from the credit card processor. I'm really sorry about the lack of communication from our end, I'll check with the support team.

Because different sellers may experience delays, we can't give a guaranteed delivery time, but I would say a 30 day wait is probably the maximum.

Thanks

Its already 26 days and still not respond 

Paid 1 month thanks.. 

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