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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
694 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,232 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,283 views
The current way sorting Collections is tedious and I've honestly stopped bothering to try and organize my collections, s...
started by Realms×Myths Nov 10, 2019
416 views
No replies yet
Okay, so last month I tried a little bit to get a response for this on GitHub and Twitter, but maybe I should have tried...
started by Innersloth Oct 08, 2018
13 replies
3,190 views
How do I edit my collections? It used to be easy to do but now I can't find a way to edit it. I can view it and install...
started by Ghost_Train Nov 10, 2019
1 reply
1,776 views
I noticed that when I added a cover image to my game, it got displayed in the browser as an icon, like so: Since I like...
started by Casey Hofland Nov 09, 2019
3 replies
2,871 views
Hello, Just looked through some of my payments from Itch and noticed at least $150 gone to something marked as Tax Withh...
started by Huw2k8 Nov 08, 2019
3 replies
1,238 views
So I have my account setup to pay me directly, but I am not seeing the option to add my paypal, only Strip. Any help on...
started by Diante Clark Jun 12, 2018
4 replies
1,695 views
The following list only has some engines. Where can we see the whole list? Thanks a lot!!!!!! Many members may want to k...
started by FFSLDM Nov 08, 2019
2 replies
238 views
I released my game 30 minutes ago, but I cannt find it in the search. Does it take long or did I do something wrong?
started by Amir Matouk Nov 07, 2019
2 replies
329 views
Hello, Can I create a new page for the censored version of the game? Or it will be tagged as double posting? If there is...
started by Red Pines Corp Nov 07, 2019
2 replies
272 views
Is it possible to add an iOS and/or an Android badge to a game page? I tried to embed one in the body, but it does not s...
started by ShadowRipple Nov 06, 2019
2 replies
247 views
If I click "log in" without checking the "I am not a robot" checkbox, it still logs me into the site. Win 10 Firefox...
started by Ben James Nov 07, 2019
364 views
No replies yet
I have a book I've been thinking of distributing on Itch that starts out as a static website (so, directory of HTML file...
started by Lucy Starlight Nov 06, 2019
254 views
No replies yet
I made my Game Jam several hours ago and until now it still hasn't been added to the main Jams page for all game jams. I...
started by PPTDEV Nov 05, 2019
206 views
No replies yet
Voting just ended for "Shacknews Jam IV: Do It IV Shacknews" which is a game jam with cash prizes. https://itch.io/jam/s...
started by romsteady Nov 05, 2019
211 views
No replies yet
I really dig the type of culture the Itch.io promotes when it comes to gaming. I like the notion of more lightweight, ma...
started by Halloween Astronaut Nov 05, 2019
2 replies
1,447 views
Hello, I recently came across an issue whereby the game I uploaded 'SAMUDRA (demo)' does not appear on the Search bar wi...
started by Khayalan arts Nov 03, 2019
9 replies
379 views
There might be a huge bug on the Steam Key. I went to External Key put it some codes, then revoke everything later. Now...
started by Smiling Dragon RPG Studios Aug 17, 2019
4 replies
418 views
Why Summoning Pixel Dungeon( link ) got placed in NSFW games on Android page? It's E10+ game, doesn't have any erotica o...
started by TrashboxBobylev Nov 04, 2019
3 replies
316 views
Hi everyone, I sell couple of game assets on the Unreal Merketplace, but I want to sell them elsewhere too, like here on...
started by Inu Games Nov 03, 2019
6 replies
5,982 views
Hello, I am an aspiring game developer, I've recently uploaded a game called 'Ang Ospital' (The Hospital) and just wonde...
started by Underdog Games Nov 03, 2019
4 replies
307 views