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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
699 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,233 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,284 views
He publicado un juego en HTML5 y no se ve nada en la pantalla cuando se ejecuta. cuando pruebo el archivo en el navegado...
started by TitoStudio Nov 03, 2019
1 reply
221 views
Like the title says, why do we have to wait for our payments to clear by manual review? Is it a safety issue, or somethi...
started by CozyCatStudio Mar 30, 2019
6 replies
815 views
Hi there, due to the laws in my country, I need to issue an invoice for every payment I receive, including those from It...
started by Filippo Game Audio Oct 17, 2019
4 replies
1,047 views
Hi everyone! I have a quick question regarding key generation. In the help area for making keys for a project (so people...
started by Zeshio Oct 30, 2019
2 replies
294 views
the title says it all. are iap's allowed on itch.io. this will be helpful to know as my currently game features some iap...
started by NastyGaming entertainment Oct 30, 2019
1 reply
454 views
https://itch.io/t/552222/revoking-bulk-dl-keys Hey, I'd still appreciate some help regarding these download keys. I no l...
started by DecadeDecaf Oct 29, 2019
2 replies
629 views
I've been trying to download a few games recently and I keep getting the same error on all of them "Failed - Forbidden"...
started by NaughtyBun Oct 29, 2019
355 views
No replies yet
I'm making a game using Gamemaker Studio . Planning game type, making game graphics, adding sounds, programming GMS code...
started by Uju Studio Oct 27, 2019
7 replies
2,835 views
I sent an email to support@itch.io about an issue I was having, and the email was returned to me as undeliverable... so...
started by unTied Games Oct 26, 2019
5 replies
402 views
so im making my first post and i get ; There was a problem saving your project Please correct the errors and try again S...
started by kirku Oct 26, 2019
3 replies
1,987 views
Hello, First of all, thank you for this amazing site that hosts games for free. So awesome. I teach a game design class...
started by Spartan Game Labs Oct 24, 2019
3 replies
3,921 views
Hello! I watched a video on YouTube about this game just by chance and loved it right away. My question is how will the...
started by yosraz Oct 27, 2019
3 replies
237 views
I'm making a game using Gamemaker Studio . Planning game type, making game graphics, adding sounds, programming GMS code...
started by Uju Studio Oct 26, 2019
219 views
No replies yet
Hello, about a week ago (3 october) I sent an email to itch.io support. In the email I asked about information about the...
started by PabloDev Oct 14, 2019
7 replies
1,172 views
Hello! I was just wondering how quickly an admin/moderator could get back to me on granting access in uploading a projec...
started by pathetique Oct 22, 2019
15 replies
1,012 views
I recently finished my tax interview and they ask me to reply to an email with a signed version of a tax form, I alredy...
started by LowSpectre Oct 25, 2019
211 views
No replies yet
Hello guys, I recently noticed that some months ago, our game had been "bombed" negatively with a handful of fake review...
started by Sgt.H Oct 23, 2019
2 replies
717 views
Hi, I cant add an App Store link to our itch.io page, google play link works fine though. When I add the link and press...
started by Impact Games Aug 24, 2019
5 replies
5,048 views
Hey guys, hope this is the correct place to ask, but I was wondering how do people have different versions of their game...
started by Professor Brink Oct 23, 2019
4 replies
256 views
I own a game that is moderately often being updated and I want to receive email notifications about it. Unfortunately, i...
started by Kein Oct 22, 2019
433 views
No replies yet