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Waiting for support response

A topic by J.Pablo created 34 days ago Views: 129 Replies: 7
Viewing posts 1 to 4
(1 edit)

Hello, about a week ago (3 october) I sent an email to support.

In the email I asked about information about the ITIN number, it is related to the publication of a graphics package in the store.

I have not received any response.
Do they take a long time to respond or what am I supposed to do?

Thank you.


I've let an admin know just in case.


I looked through our support tickets for your account and don't see anything. If possible, send a support request using the address that is associated to your account otherwise we can't connect the two easily. I can try searching through the ticket backlog for your request, but it might be easier to send the message again using that email.

I also may be able to immediately help you right now: You must provide a tax number to avoid paying withholding tax. No exceptions. Consult a professional or do personal research to figure out what you need to provide, as we aren't qualified to offer tax advice. (Sorry if this is off the mark, but it's common question we get)


Thanks, I sent the email again but this time from the email account that I have configured in

Hello, I do not receive an answer about my question in the ITIN issue.
I don't know what the reason is, I think the email was received.
Here I put the automatic answer I received.

Your request (36511) has been received and is being reviewed by our support staff.

(1 edit)

Not Even The Worst Thing But Nothing as Guess

Deleted post

Please avoid derailing topics. You can post in Release Announcements to promote your game, but please adhere to the board rules. Thanks


that kid right there