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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
702 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
852 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,237 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,284 views
I've been trying to download Zombie Retreat, my computer goes through the motion of downloading. Says that game is downl...
started by Nghty64Cmpr Oct 21, 2019
1 reply
237 views
Hey all, this has been brought up a few times but had not been delivered with any fitting solutions. I am downloading ga...
started by n3dd Oct 19, 2019
5 replies
3,087 views
Hi all, I developed a game last year and its Halloween themed, I put Halloween in the tags, Halloween in the title and i...
started by ProjectLevel Oct 21, 2019
5 replies
398 views
Hello. My Profile Background image does not fill the entire screen. Is this issue from my monitor? The bottom is grey fo...
started by Hash VOLTing Oct 21, 2019
1 reply
246 views
I am getting these bot spamming messages daily on my page. Is there a way to deal with them effectively other than delet...
started by Master Nono Oct 07, 2019
8 replies
1,398 views
Hi all, I have uploaded my game about a month ago and its still not showing up on search. I read that games that do not...
started by PRINCIEGAMES Oct 18, 2019
2 replies
241 views
QuestionLimits
Hello all, I have a few questions to ask you guys about limitations. When thinking of quick/small game ideas do you like...
started by LebbyFoxx Oct 18, 2019
2 replies
233 views
WHAT!? One of the featured games has an inappropriate hand gesture! I don't want to see that! Why can't I hide it?
started by This Account is Defunct Oct 15, 2019
303 views
No replies yet
Hi I had the fullscreen button enabled for my game but have since removed the option and saved it again. However, the fu...
started by sakshamm Oct 15, 2019
2 replies
1,124 views
Do you need to have many downloads and views?
started by ArchGames Oct 15, 2019
1 reply
1,028 views
Hi there, I would like to understand this. Why Itch.io don't add BRL as payment option? Is there any legal barrier maybe...
started by CleanWaterSoft Sep 25, 2019
10 replies
2,150 views
Hey, I accidentally deleted my build during a Game Jam -> https://zhav.itch.io/smash-overdrive Is there a way to get it...
started by Zhav Oct 14, 2019
333 views
No replies yet
I'm new here and to the game development world. My game is a class assignment. I loaded the game and it plays fine. Howe...
started by m.southern Oct 13, 2019
3 replies
685 views
Hi I just bought the game "Throw Cubes Into Bricks Towers To Collaspes Them" and after downloading it I went to launch i...
started by Charshie Oct 13, 2019
1 reply
309 views
Are tags can only be created by developers? To my surprise there are two tentacle tags (one example: https://hotpink.itc...
started by IndieWarrior Oct 12, 2019
2 replies
480 views
Is there any way to add a log in button to the project's page? At the moment, users have to go itch.io main page to log...
started by remedybg Oct 12, 2019
263 views
No replies yet
how do i customise everything on my gamepage like this game: https://managore.itch.io/walkie-talki i know you can change...
started by redbread Oct 11, 2019
2 replies
504 views
I spent 2.00 on the game an I can not play it on my Mac help
started by ccagle7398 Oct 11, 2019
1 reply
196 views
Hello, new to Itch I'm trying to install the Itch app to keep the games I get organized. But when I try to open the laun...
started by xxephx Sep 24, 2019
3 replies
1,305 views
Hi! I went to a gamejam this weekend and I made some customs fields for tellpizzahut the submissions. Those were of name...
started by MaxP00 Oct 11, 2019
236 views
No replies yet