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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
702 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
852 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,240 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,284 views
Hi :) I want to upload two games in a few days and create a site on itch.io for them. Problem is: what size do I need fo...
started by xNilorac Dec 18, 2018
15 replies
76,509 views
For some unknown reason this extra space is occuring around my game canvas for a WebGL build made using Unity. The game...
started by Anshu Jalan Oct 10, 2019
349 views
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I managed to reset my password, and figured I'd enable 2FA while I'm at it, but it was already set up. At no point was m...
started by SatireVI Oct 09, 2019
404 views
No replies yet
I have a game on a website, and I was wondering if there was a way to get the "Run Game" button to open the website, ins...
started by mistgames Oct 09, 2019
227 views
No replies yet
Hi, one of the people who purchased my game has gotten this error: "Game is not available on this platform" From this tr...
started by rumsod Oct 08, 2019
2 replies
506 views
Hi, My game has online leaderboards, which can be added to any html page so one can view the current scores. However the...
started by PolyCrunch Games Oct 09, 2019
235 views
No replies yet
Hi I just had a gamejam this weekend and I made some customs fields for the submissions, like names of people who made t...
started by Code Oct 08, 2019
5 replies
318 views
My game Colloc cannot be searched through the search bar. bug can be searched when using itch.io app on windows, why? An...
started by pazolab_studio Oct 08, 2019
3 replies
350 views
Is there a way to set a funding goal without a sale? Maybe I'm just having trouble seeing the option, but I'd like to ad...
started by Karrius Oct 08, 2019
2 replies
547 views
Hi everyone, I'm currently using the "collected by itch.io" payout method. I have waited the 7 days for funds to become...
started by rebelradio Sep 25, 2019
1 reply
364 views
FeedbackPraise
Don't know if this is the right forum, but I just had a horrible experience. That was trying to upload my game on Discor...
started by Jake the Dondorian Sep 03, 2019
1 reply
287 views
Not sure if it is my end or not, but putting anything in the profile and hitting save, doesn't seem to work
started by PixelForest Jul 05, 2019
1 reply
269 views
I have both Stripe and PayPal setup to buy from me. Does the itch payout apply to both stripe and PayPal purchases or wi...
started by Bcubedlabs Jul 17, 2019
1 reply
415 views
I've been looking for publishing HTML5 games using gzip but I couldn't figure out how to do it with Itch.io, so I've don...
started by Arknostik Aug 02, 2017
5 replies
1,297 views
Hey there, so itch.io is an amazing place to build a community around your games, assets and stuff, but something that i...
started by Ludonauta Aug 28, 2019
30 replies
4,068 views
Hello, may I ask if itch.io support Closed Beta? Where only invited users can download the game? My game is a simple sin...
started by Rekize Oct 06, 2019
2 replies
677 views
Hey there. I know this is a really stupid question and the answer is probably staring me right in the face, but how do y...
started by CS Dev Mar 25, 2017
8 replies
9,481 views
Good afternoon. I really liked one game and I want to buy it several times. Is it possible from one account? And after t...
started by Restless_dream Oct 07, 2019
2 replies
291 views
It took me a while to figure out, but butler doesn't seem to like paths with "space" in them. If I for example am pushin...
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1 reply
479 views
Hi, When someone pays for your game (and itch.io collects the payment) can you use the money to buy other games without...
started by premek May 05, 2018
3 replies
602 views