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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
740 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
854 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,249 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
It's been two days since I officially released my game to the public, but it doesn't show up anywhere I look. I've searc...
started by EllenElzai Oct 07, 2019
2 replies
628 views
Are games that are mobile compatible able to be ran on itch.io?
started by quixgames Oct 05, 2019
2 replies
307 views
Hello, Well I want my game on itch to be found on google with a specific word preferably on the first page how can I ach...
started by HakoEldritch Oct 02, 2019
2 replies
855 views
Hi to you , I ask you for help because my game was published ,and nothing appears in the search bar ,even if I target th...
started by Fahust Oct 24, 2018
30 replies
3,159 views
hello; i saw on twitter today that the dev behind Heartbeat is a massive transphobe. i have included a screenshot of her...
started by christmascheer Oct 01, 2019
2 replies
823 views
Tax regulations require us to get an invoice with our company name, rather than an order document. How can I get one? Th...
started by MobileBrain Sep 24, 2019
1 reply
543 views
This is a feature used in Ludum Dare, where jam game submitters can opt-out of categories where they have used pre-made...
started by Xavier Ekkel Dec 24, 2017
3 replies
458 views
I requested to get paid, I filled out the tax stuff, you send me a letter saying you want to let me know that you need t...
started by Sunflower Games Jun 27, 2018
5 replies
1,073 views
Itch could really make some moves by bringing their digital attitude to the Print on Demand RPG world. A convo with some...
started by Deus Ex Minima Sep 20, 2019
3 replies
1,357 views
hi , how you pay money to developers , and can we ask for bitcoins or some other ways ? because i haven`t credit card or...
started by BoOsTeR Sep 29, 2019
1 reply
405 views
https://itch.io/game/edit/156591 I checked and it is not available in searches. That's why there are only 25 views while...
started by Guynelk Sep 24, 2019
2 replies
322 views
Hello!I'm a new developer on this website, and I posted a game that I have had completed. It's my first game here so I k...
started by SilverMantis Sep 29, 2019
2 replies
290 views
I would like to connect to my Patreon account, but every time I try I get the following error: We had some trouble conne...
started by ripened peach Sep 28, 2019
2 replies
1,428 views
hi everybody, I'd like to launch a gamejam max 7days. Open source code with possible langage : python3, gdscript or rust...
started by Laticoda Sep 28, 2019
225 views
No replies yet
Hello everyone! I have a question about uploading C++ text-based/console games. Is it possible to upload these types of...
started by LebbyFoxx Sep 26, 2019
3 replies
754 views
Hi there! So, I would like to create a button in my own site for persons to direct download the demo file from Itch, but...
started by CleanWaterSoft Sep 27, 2019
379 views
No replies yet
Mastodon is a federated social network with lots of game devs and designers. I would find really useful to have an oppor...
started by Jogos Invisíveis Sep 27, 2019
359 views
No replies yet
About a week ago I sent an e-mail to support@itch.io asking for itch.io's address and official name for an invoice that...
started by UP Development Sep 26, 2019
2 replies
683 views
Hi! I realized i put the old name of my province in the tax interiew. Do i have to change it and how? Also what does pro...
started by ThePanther Sep 27, 2019
219 views
No replies yet
On the Release Announcements section how often are you allowed to post a new announcement for the same game? I've only p...
started by AB-UltraNarwhal Sep 27, 2019
224 views
No replies yet