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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
766 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,256 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
I recently published 2 games, I made some marketing, and some people tried to pay 1$ to download, but it doesn't work an...
started by Space Space Software Sep 27, 2019
309 views
No replies yet
Our download count at the top of the dashboard has read 100k for a few weeks now (that I've noticed). It seems to be stu...
started by ripened peach May 03, 2018
5 replies
573 views
Hi Itch.io is an awesome place for devs like me, who want to look up The next game jam event. But: when you enter the Ga...
started by zematrixz Sep 25, 2019
207 views
No replies yet
What if itch.io developed a DRM service that would allow people to subscribe for 10 dollars/month to have access to all...
started by RedEyedFigure Sep 24, 2019
2 replies
1,242 views
Hi everyone! I'm currently working on a fun game and i'm trying to start the promotion ball rolling early. I have picked...
started by WorkShopCraft Sep 24, 2019
2 replies
506 views
Alright, so I have an issue with getting the game I made on Tyranobuilder to work properly on my itch.io page. The issue...
started by Aliengraves Sep 22, 2019
4 replies
449 views
Hey everyone! Just wanted to ask if there is maybe something extra I need to do in order to get featured on the "Devlogs...
started by Daniel Lochner Aug 14, 2019
16 replies
816 views
Hello! I'm planning on selling a comic here, and thus I'd like to know something beforehand. I have two questions about...
started by CeciDibujera Sep 20, 2019
8 replies
1,670 views
Imagine I'm trying to sell 3 games separately. 1$ - Racing Game 3$ - Puzzle Game 5$ - Platformer Game If a person buys t...
started by ytester Sep 21, 2019
330 views
No replies yet
Hi there! I would like to know if it's possible in designing your page to show prices near each uploaded file . I mean l...
started by ThePanther Sep 21, 2019
208 views
No replies yet
What does clicking the "I like it" or "I don't like it" buttons do? Does it change your personal feed, or which games ar...
started by TheBetterStory Sep 20, 2019
264 views
No replies yet
Hi folks! I would like to know what tax forms are, those who itch generates automatically in collected by itch.io I can'...
started by ThePanther Sep 19, 2019
5 replies
1,326 views
Please do forgive me if this has been covered somewhere already and I'm too stupid to figure that out, but I'm wondering...
started by Blaze Epic Sep 19, 2019
2 replies
1,630 views
Okay so I bought Wizards of Alamar. I downloaded and installed the itch.io app. I installed Wizards of Alamar from the a...
started by Hiraghm Sep 18, 2019
1 reply
221 views
Hi, Unfortunately I can't download any games from Itch.io anymore, even one of my roommates doesn't get the zip file aft...
started by JasperDre May 14, 2019
8 replies
14,146 views
Hello, I'm very interested in putting my game up on itch.io- it's an amazing site. However, when I try uploading my brow...
started by MechScapeZH Sep 13, 2019
18 replies
6,691 views
Hi folks! I would like to know if i understood well how collected by itch.io mode works. So this is what i realized: -A...
started by ThePanther Sep 17, 2019
2 replies
397 views
I think it would be useful to sellers and buyers if when someone wants to buy something but not at the current asking pr...
started by googumproduce Sep 17, 2019
270 views
No replies yet
I put up a game last week and it took 3 hours for me to find it on the Recent page. Now for my latest game it's been alm...
started by That Other Fish Sep 15, 2019
2 replies
379 views
itch is such an excellent place to post in-progress work - the community and dev tools are just amazing. However somethi...
started by Gedig Aug 19, 2019
1 reply
702 views