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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,797 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
777 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,278 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
Since releasing my free game Wild Araz I have been flooded with requests to make it "Claimable". I cannot find this opti...
started by Nathan (Landship Scorpios) Sep 13, 2019
1 reply
1,052 views
QuestionImpuestos
Hola al guíen por favor me puede explicar el tema de los impuestos cada cuanto tiempo se paga. Creo que no soy el únic...
started by DunoCgame Sep 13, 2019
3 replies
1,104 views
This seems to be persistent in my experience so I am writing about this for the second time. A game I have created does...
started by Moga Sep 13, 2019
3 replies
388 views
Right now, it's either you only request for basic profile information, or you request literally everything about their a...
started by ꜱᴩʀɪᴛᴇ➀ Sep 12, 2019
2 replies
536 views
Because it seriously needs to be revamped. It's WAY too slow: no other site that I'm using to sell my games requires me...
started by Parenthesis Press Sep 05, 2019
19 replies
11,607 views
Hello! I just tried the Patreon access feature. Based on my short experience trying it, I found out that unlike download...
started by AR14 Jul 11, 2018
4 replies
1,168 views
I cant explain exactly but on steam you have the option to do "not interested" and it greys out the game. When I browse...
started by the_can Sep 11, 2019
246 views
No replies yet
I run a website (therpgpipeline.com) where I try to post every new tabletop rpg released (and a lot of them now come fro...
started by EpistolaryRichard Sep 11, 2019
388 views
No replies yet
I'm a game developer, I want to upload my game to itch app using butler. So I need itch app to test it. However, Itch's...
started by NoMeme Sep 10, 2019
1 reply
696 views
Hi there, What I want to do is the reverse. Instead of giving Steam Keys for who purchased my game here, I want to give...
started by CleanWaterSoft Sep 09, 2019
9 replies
1,441 views
I'd like to transfer Kakatte Koi Yo!, a game I developed with a team and posted to my personal account, to an account fo...
started by ChaoticTeal Sep 09, 2019
1 reply
490 views
I've had a look through the forums and can't see anything addressing this issue. If somebody purchases my game through i...
started by Persephone's Chair Apr 20, 2019
7 replies
7,570 views
on almost every project i view, there are almost exclusively people who promote thier own videos. i hate that noone is g...
started by splurje Sep 03, 2019
7 replies
1,158 views
Why do the five stars only appear when you sort by "top rated"? That's a valuable information, even when you sort by "po...
started by SpaceTruckerGames Sep 07, 2019
228 views
No replies yet
If I make a free game and allow people to support it by donating, itch will pop up a message before they download the ga...
started by Bip Studios Aug 20, 2019
2 replies
2,174 views
In some game pages the text placed in the right side of the page covers partially the gameplay. This is not acceptable...
started by eefano Jul 29, 2019
2 replies
506 views
Hi. I no longer wish to use a key group I have created for my game ( 265996 ). In the future, I'd like to use individual...
started by DecadeDecaf Sep 06, 2019
404 views
No replies yet
I've been looking around for it but is there a way to show Devlogs by creator? It's nice to have them per project but it...
started by Strange Heroes Games Sep 06, 2019
1 reply
271 views
Hello, On Saturday, I have released my game here. For the next few days, I often searched my game as a guest using its n...
started by OviManic Sep 05, 2019
7 replies
2,785 views
Any chance we can get a way of linking multiple users to a game? For example: I have a studio Account QuadraTron Games...
started by QuadraTron Games Feb 12, 2017
4 replies
6,021 views