Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,800
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,800 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
781 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,289 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
Friends, We are hosting PodQuestJam 2019, a public game jam for the listeners and community around our game dev podcast...
started by PodQuest Sep 05, 2019
266 views
No replies yet
I'm looking for some help with Itch's tools for admin sharing/contributors to ensure as smooth a jam experience as possi...
started by Ben K Rosenbloom Sep 02, 2019
2 replies
414 views
Is it possible to send private messages to other users already? it would be a nice addition imho.
started by ibito Oct 29, 2016
7 replies
2,534 views
It would be very nice to be able to search through just physical games, or just books, etc.
started by quinn_tessence Sep 04, 2019
259 views
No replies yet
The page at https://itch.io/docs/creators/html5 contains a spelling error "Using aboslute paths instead of relative path...
started by Graphenes Sep 02, 2019
1 reply
204 views
Hi everyone, I'm not sure if I am doing something wrong, but I can't find my game "N.E.S.T" when I search for it ( https...
started by Daniel Lochner Sep 03, 2019
1 reply
318 views
Quick question, couldn't find any info when I skimmed the site If I upload a game, and leave the voluntary donations up...
started by Syphini Sep 03, 2019
1 reply
1,057 views
I have developed a mobile app in Unity (the Canvas is set to scale with screen size with reference resolution 1080x1920)...
started by squibblerqwq Sep 03, 2019
1 reply
790 views
Does itch have any built-in support for refunds like Steam does?
started by Lapioware Aug 02, 2017
13 replies
71,242 views
Is it possible to add a background image for the column with Custom CSS? I’ve set an image for the header but I want t...
started by 8points Sep 01, 2019
1 reply
514 views
I keep getting this error when attempting to upload a very simple game to test out some things. I am using unity and I f...
started by supauch May 08, 2018
27 replies
14,496 views
So, the Community Game Jam has just ended, and they've had similar issues to wot GMTK did last year, where people abused...
started by Benjamin Nolan / TwoWholeWorms Aug 31, 2019
1 reply
278 views
Where I can post announcement about my comics. Is release announcement for games only?
started by MagicFool Aug 31, 2019
2 replies
275 views
I have some troubles with my cover images (of dev-log posts) being not shown on certain platforms such as Discord, Whats...
started by AOBee Aug 28, 2019
1 reply
414 views
Sorry if im beeing anoying is becouse i sent an email to support and still have no reply. i want to participate in a jam...
started by 🟠 INKEYE Aug 29, 2019
181 views
No replies yet
hi, im having a issue upload a zip file with more than 500 files. the game is only 17MB. is there any way to rise this l...
started by 🟠 INKEYE Aug 27, 2019
5 replies
312 views
Having the (loud as heck) music start playing as soon as I load a game's webpage is NOT ok! Having it then be some HTML...
started by DaedalusMachina Aug 28, 2019
1 reply
640 views
habe mir das neueste Flowscape Update geladen für Windows. Wo sind die Wolken, die Lianen und der Wasserspot ? Habe all...
started by Atlanta555 Aug 28, 2019
1 reply
244 views
Is there a way to search in, for example, the assets category on itch.io, instead of just landing on the game searches f...
started by Gawain (DarkGriffin) Mar 06, 2018
4 replies
4,013 views
Allow people to leave ratings & reviews on this game" option is enabled , but the " Rate this game" option in my game pa...
started by Glutton Koala Aug 27, 2019
2 replies
411 views