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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,800 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
788 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,293 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
Is there any way (GUI or terminal) to set the itch app to force download a game blindly for any platform (ex: Windows ga...
started by ayceman Aug 26, 2019
334 views
No replies yet
QuestionProblem
Hi, why my game/project page doesn’t appear in the Search and browse list?
started by Glutton Koala Aug 26, 2019
3 replies
301 views
Hello, hello ! We noticed today, that if we put our demo in "no payment", it doesn't appear on the top of our page AND t...
started by Anoldor Aug 26, 2019
405 views
No replies yet
Hello for some reason i dont see my game in the store after publish. There is some setting that prevent that? my game is...
started by Deleted Account Aug 26, 2019
3 replies
276 views
I tried to buy a game, but it said my zip was wrong. So as I am going to edit my card that I have saved and see what is...
started by ShadowLamb Aug 25, 2019
1 reply
273 views
Hi, I'm setting up some kind of progress bar on my own website in order to show to users the % of completion of my incom...
started by Txori Aug 25, 2019
2 replies
331 views
Can you only change the order of items in collections moving items one space at a time from the My Collections page? It'...
started by Teatime for Cabbages Sep 22, 2016
1 reply
1,289 views
Excuse me, but I was wondering if there is a block feature for regular account pages? I have another account where I pos...
started by MagicBangles Jan 16, 2019
7 replies
4,165 views
Hi there! I'm not from Europe neither live there, do I need to charge and remit VAT to Europe if I choose the "direct to...
started by CleanWaterSoft Aug 22, 2019
1 reply
380 views
So, I'm in the UK, and I go to purchase a game. I'm asked to confirm my home address for EU VAT purposes, which I do. I'...
started by xolf Aug 22, 2019
392 views
No replies yet
I got this information from Steam panel: "Payments made to you may be subject to US tax withholdings per US tax reportin...
started by CleanWaterSoft Aug 21, 2019
6 replies
1,827 views
So e.g. I can point users to gamesbydarkhog.net (don't click, just an example) instead of darkhog.itch.io and somecoolga...
started by D.G. "Darkhog" Jagielski Jan 02, 2018
3 replies
4,973 views
[SOLVED] The payouts and stuff was explained properly thank you everyone for your comments.
started by Edward Neave Jul 25, 2019
23 replies
16,458 views
When leaving a comment on a game, click "Post comment", then realise there's a small typo and you can edit the comment...
started by BdR Games Aug 21, 2019
2 replies
472 views
Hiya for itch.io community. My idea is very important for people from another countries: The site need to show the price...
started by yamihoon Jul 30, 2019
2 replies
1,357 views
I'm developing an educational game that I want to sell the game on Steam and Itch.io, but I also want to provide it for...
started by Please Know More Jul 22, 2019
4 replies
376 views
I'd like to see a version of the download key page with banner art & text like the store page. It's a little basic at th...
started by Far Few Giants Aug 19, 2019
225 views
No replies yet
Submitted a ticket on the 25th of July and yet I am waiting for a response. Why does it takes that long?
started by Desces Aug 06, 2019
3 replies
339 views
Hello, some time before I asked for how to contact people who downloaded the game. I received an answer about getting th...
started by Hotaru Games Aug 19, 2019
327 views
No replies yet
Hello, I’m Truc – author of 3dSenVR Project hosted at: https://geod.itch.io/3dnes The project has just been released...
started by geod Jun 11, 2019
2 replies
411 views