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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 16 days ago
796 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
858 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,308 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
I'm having a tough time promoting my game, but thought about paid promotion. Is there any website, service, something th...
started by AHAKuo Aug 18, 2019
5 replies
877 views
helped out on the "water rush" game for the low rez jam. but something was asked by the team to reorder the list of name...
started by JWoodrell Aug 17, 2019
235 views
No replies yet
QuestionCSS request
I would like to customize my pages with CSS and improve them, I emailed the support yesterday and they replied me that m...
started by Rikogamez Aug 17, 2019
2 replies
256 views
So im making a unity webgl game whose resolution is 860x700, im rather new at unity development and im sure i've made ma...
started by Wondo Jul 11, 2019
3 replies
6,321 views
This came up earlier as I had someone join my discord to ask where the download button is on my product page. It was thi...
started by Tanuki-sama Studios Aug 16, 2019
258 views
No replies yet
I can see the "Impressions" and "CRT" of this game I published recently. https://cleanwatersoft.itch.io/porradaria-legac...
started by CleanWaterSoft Aug 15, 2019
2 replies
591 views
Hi! Is there any way to get around the maximum file/folder number limit of 500 for the html5 games? My project needs som...
started by Magic Chicken Nuggets Jan 18, 2018
6 replies
1,666 views
I posted my devlog here a few weeks ago, and It has not shown up on the devlog page. I thought maybe it would take a few...
started by UnoWayGames Jun 05, 2018
7 replies
1,547 views
As someone who doesn't have an insanely massive following, I was just kind of wondering - how do you decide to follow a...
started by Caleb Winston Jul 19, 2018
4 replies
920 views
Hi, So my game, Lost Lights , says that it is published. It's on my developer page, and I even checked and it is not unl...
started by erucae Aug 14, 2019
1 reply
402 views
I wanted to know if I am allowed to publish fan comic series on this site. Sorry for the silly question
started by MagicFool Aug 13, 2019
4 replies
503 views
Hi, I've tried to upload a HTML5 game to my profile, however it says I have 688 files attached, which is 188 over the li...
started by JanoGames Aug 14, 2019
292 views
No replies yet
i'm wondering if it is allowed to put on demos of a game to get feedback and improve the game etc ? Edit: I mean to put...
started by DonKillha Aug 13, 2019
2 replies
297 views
I want to see some examples of games that followed the itch.io App Manifest guidelines found here . Does anybody know of...
started by surashu Jul 07, 2017
12 replies
1,727 views
Hi folks, I've recently found out that games built with Unity Personal edition collects hardware information from people...
started by jhax Jul 26, 2019
5 replies
2,509 views
I have seen online that creators can choose how much they'd like to support Itch.io - where can I access this setting on...
started by Rachel Chen Aug 11, 2019
2 replies
272 views
Dear Itch forum, First time here so I say a big hello to everybody. I have a peculiar problem with the little game minit...
started by ATN Aug 08, 2019
2 replies
706 views
Hello everybody, As you know, itch,io is probably the main hub for game jams, and that's quite a feat since jams are a v...
started by Johnny Dalvi Aug 07, 2019
15 replies
13,618 views
You have to buy itch.io games, comics and other things one at a time. If you want to buy a few things, that is a bit of...
started by waterwrx Aug 11, 2019
231 views
No replies yet
Just want to report a small issue with the NSFW landing page. When enabled, it says: " ProjectName may contain content m...
started by ꜱᴩʀɪᴛᴇ➀ Aug 11, 2019
1 reply
343 views