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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,801 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 16 days ago
800 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,314 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,290 views
Hello Itch Community! Our team si considering releasing a promo video with a selection of some cool couch co-op indie (e...
started by 2players.it Aug 11, 2019
223 views
No replies yet
something similar to gamejolts api would be great, i could develop a plugin for it on godot
started by Galo Aug 11, 2019
2 replies
357 views
The title says it all. I am currently drawing a cover image for a game that I want to upload, I want to know in more det...
started by Jiji200 Aug 10, 2019
1 reply
285 views
my game has been out for over a year it’s called “The great code king” https://codeking.itch.io/the-great-code-kin...
started by Trusted Geek Technologies Oct 17, 2018
9 replies
1,518 views
Been working on a nice CSS heavy game page for a release today and noticed the download button appears between the banne...
started by joshomaton Aug 10, 2019
1 reply
867 views
Hey! I received my first payout from Itch via paypal, but I didn't receive any information about Itch. I must have their...
started by Vanille Games Aug 02, 2019
2 replies
942 views
Hello, I searched the community for this topic and my results didn't turn up (I may have used the wrong keywords so I ap...
started by iqdenim Aug 09, 2019
2 replies
314 views
Hello, I published my game and it requires a serial key to unlock the game. I thought that I would receive the contact o...
started by Hotaru Games Aug 10, 2019
3 replies
494 views
podrian ayudarme, no se como publicar, al darle click en publico y luego en salvar me sale hubo un problema al guardar t...
started by Roberto Florez Aug 09, 2019
2 replies
319 views
As per the title.
started by BlueBolt Aug 09, 2019
2 replies
402 views
One thing I've been fascinated with lately is the idea of a play by post game using email. Something like a mix between...
started by SuperSonicSoda Aug 09, 2019
6 replies
548 views
I get this bug when trying to play my project from itch.io. It seemed to upload fine but wont play. I noticed I am getti...
started by GTFOmyNarnia Apr 11, 2019
4 replies
923 views
I'd like to have the time to join a jam where I could spend 24 hours a day like some people do but that's not possible f...
started by KJIB Aug 08, 2019
227 views
No replies yet
Hi, I am curious about how the thumbnail of a devlog post has been chosen when shared on Twitter. This is a devlog we ma...
started by notapixelstudio Aug 07, 2019
1 reply
474 views
The "Submissions with the least ratings" list is a great idea, helping games with few or no ratings. I think adding plat...
started by Lucas Stark Aug 06, 2019
3 replies
337 views
Hi, I'm thinking about joining a team to develop a game for a Game Jam. In case I'm one the one uploading the game, is t...
started by Alberto Ramos Aug 07, 2019
1 reply
2,143 views
Do the itch.io webservers support it? I can't find any info on that. My JS file is at 7.2 MB now and I'm having doubts a...
started by Max Kowarski Aug 06, 2019
3 replies
631 views
Good morning, everyone, Do you think it would be possible to add a tab in the Itch.io application so that you can access...
started by Skywilly Aug 01, 2019
3 replies
381 views
Hello, When I post a link to my Itch page on Facebook the image it automatically displays is my game's old logo. That ve...
started by Austin Ramsay Aug 05, 2019
2 replies
1,069 views
Guys, might be a good idea to move the creativity and art section higher up the page maybe. it seems like a lot of the p...
started by loukj Aug 05, 2019
195 views
No replies yet