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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,804 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
805 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,324 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
With what seems to be the increasing frequency of spam bots, porn bots and pirate bots, may of which repost the same gam...
started by CoalFire Jul 30, 2019
2 replies
556 views
I can't find any info on this anywhere for some reason but how does the 'ratings & reviews' thing work exactly? I discov...
started by imaya zing Aug 05, 2019
2 replies
2,181 views
Hello, sincerely I have long since spammed my game by sending many jams, is there any way to remove the restriction?
started by Recosa Aug 04, 2019
3 replies
277 views
It's far too common to have devs on Itch mark their NSFW game as NSFW in the tags, but not in the actual metadata that w...
started by MadmanEpic Aug 03, 2019
553 views
No replies yet
hey, I'm making <thing> and for <thing> I want to have some kind of user account. I also don't want to do my own user ac...
started by Alloyed Aug 03, 2019
330 views
No replies yet
Purchased a game, got an 8 letter/digit key and tried to activate it on steam. It didnt work. Is it possible some one ha...
started by Blushwolf Aug 02, 2019
1 reply
281 views
Hello, I am about to publish my first complete game, but have an small issue. On the draft page and also already publish...
started by deevei Aug 02, 2019
337 views
No replies yet
Currently for some anomalous reason it seems that creators are not actually notified if their game receives a star ratin...
started by Portrait Prophecies Jul 18, 2019
5 replies
435 views
I want to make the background of this game page appears fixed and covering the entire background in all resolutions, thi...
started by CleanWaterSoft Aug 01, 2019
664 views
No replies yet
Hello, I'm creating a jam for the first time, and the I don't see the "font" selector on the "edit theme" screen in the...
started by Adventuron Aug 01, 2019
236 views
No replies yet
Does anybody know how you change the font on your game's page?
started by Deleted Account Jul 31, 2019
1 reply
2,407 views
Hi to the forums! New developer fellow here. I contacted Itch support earlier this week but haven't heard from them. I'm...
started by Bind Apr 18, 2019
2 replies
583 views
I don't want to keep seeing horror games I won't download when I browse new games to get
started by bendablebananas Jul 31, 2019
303 views
No replies yet
Hi! I noticed that some games have a buy button at the top of their page and some don't. For example: Is there a way to...
started by adamgryu Jul 30, 2019
2 replies
621 views
On a game's page where you can edit the theme, it'd be a cool idea if you could embed a youtube video or iframe in place...
started by Dale Green Jul 27, 2019
1 reply
627 views
Hey there! This is my first question for Itch.io with the disclaimer that I really enjoy the Itch experience as a game d...
started by Glenn LaBarre Jul 29, 2019
3 replies
310 views
Just wanted to ask here if there are more persons interested in this payment method for itch.io. If you are, please leav...
started by CleanWaterSoft Jul 29, 2019
502 views
No replies yet
I had someone comment on an old video of mine asking how they could purchase this in Brazil which they're from? Is it po...
started by RODE85 Jul 21, 2019
1 reply
479 views
I have had my game published for 20 days, but whenever I search for it, it does not appear. The game's name is Afterfall...
started by Alec Hill Jul 16, 2019
9 replies
7,708 views
Just a quick question for an itch.io staff member, when reviewing the details of a payout, what is the difference betwee...
started by noxDev Jul 28, 2019
2 replies
866 views