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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
807 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,330 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
Hey, guys! I read that games running on Java game engines could be embedded and browser playable, but upon uploading the...
started by Consistency3D Jul 26, 2019
4 replies
865 views
Questionoculus quest
how can I download vr games from itch.io to my oculus quest having a lot of problems with it help please
started by kingsage Jul 26, 2019
1 reply
509 views
I've been trying to submit games to game jams, but when I submit the game it doesn't show. Can anyone help?
started by Tyler Aug 15, 2018
14 replies
1,476 views
How does tax work with itch.io payouts (using the 'collected by itch.io, paid later' method)? Does itch.io take tax from...
started by I Choose Paradise Jul 26, 2019
4 replies
2,704 views
Henlo mr Itch.io, I thing my acoudn was flagged as sbam. I didn think I was posding in unrelated jambs. plaes help I'll...
started by Ilovejerrysienfeld Jul 26, 2019
255 views
No replies yet
Hello, I published a payed game around 7 hours ago and I still can't see it if I search for it or on the fresh games are...
started by TheBudgeteers Jul 21, 2019
7 replies
446 views
Simple question does the 1gb file size without contacting support apply to the dropbox option or if its dropbox then its...
started by Hulgarth Jul 22, 2019
2 replies
734 views
Hi, I want to publish free games, assets and comics. Do I have to pay something? Sorry for the silly question
started by MagicFool Jul 21, 2019
2 replies
280 views
So I downloaded a free Itch game without logging into Itch when I noticed an Adchoices banner ad was on the normal "Than...
started by jco Jul 10, 2019
8 replies
1,972 views
Let's face it, itch.io has a lot of bad games here like prototypes and unfinished games. What can we do about it ? The r...
started by Samuel Bushi Jul 11, 2019
4 replies
850 views
Hi, a couple of hours ago I submitted a game to a jam and it was listed in the jam's submission feed. Now I updated the...
started by GreenBeakCrow Jul 21, 2019
223 views
No replies yet
Hello all. I have a quick question about releasing updates for games that are in development. What is the procedure for...
started by LebbyFoxx Jul 19, 2019
2 replies
773 views
I'm a newbie... Just putting that out there. And I have to upload my Twine game (Twine 2/Sugarcube 2) here for class and...
started by liza042810 Jul 17, 2019
2 replies
1,294 views
Hey there, i am trying to use rewards to give an extra copy of the game for people who already bought the game, but the...
started by JITD Jul 16, 2019
4 replies
1,270 views
There is a purchase I've made in the past (which I won't name right now because I'm waiting for a reply from the develop...
started by ThreeSon Jul 13, 2019
5 replies
4,050 views
Hi, I uploaded the game on Itch.io following the instructions, but even if I can download it, practically all the words...
started by Refref1990 Jul 14, 2019
356 views
No replies yet
Can we please have ways for developers to tag their games as being for the Oculus Quest hardware so owners can easily fi...
started by JumbliVR Jul 14, 2019
307 views
No replies yet
Hi All, Not trying to sound like a spoiled kid here so if I come across that way sorry and feel free to shoot me down. I...
started by Bcubedlabs Jul 12, 2019
4 replies
491 views
I would like to look at past projects I've been collaborating/participating in as well as the individual users/accounts...
started by iamoneabe Jul 12, 2019
257 views
No replies yet
Hello.I just want to ask,how I can make that blackish shadow is behind my text.A lot of You watched movies subtitles wit...
started by Deleted Account Jul 11, 2019
1 reply
214 views