Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,805
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,805 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
811 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,340 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
It tries to load but gets stuck forever:
started by bekblaku Jul 10, 2019
2 replies
1,198 views
Is there any way to implement this? I would like to have an option to allow buyers of my country to pay through "Boleto...
started by CleanWaterSoft Jul 08, 2019
8 replies
3,594 views
Hello! I'm sort of new here and I was wondering if there was a way to upload a game just using a javascript file and the...
started by GrrOink Jul 10, 2019
2 replies
2,136 views
If I have flash and HTML5 versions of my game, should I upload both versions to the same itch.io game website or create...
started by bekblaku Jul 08, 2019
4 replies
378 views
Okay, to get one thing out of the way first, I get it; people aren't fond of DRM, and I'm not necessarily here to discus...
started by AlmyriganHero Jun 17, 2019
7 replies
6,129 views
Can I add a game that is on itch (Voxel Tycoon) If I bought the game from the dev website and not itch?
started by drakonian Jul 08, 2019
1 reply
692 views
Hi, my game is called Amazing Duck, the link is: https://refref1990.itch.io/amazing-duck?secret=ne4Trpz6u8BggVVpNac7NoKU...
started by Refref1990 Jul 08, 2019
735 views
No replies yet
Trying to download my game from its itch.io page currently isn't working. Here is a link to the page: https://darkstones...
started by DarkstoneStudios Sep 15, 2017
11 replies
1,930 views
Is there any way to implement this? I would like to have a "Terms of Use" with a tick box right before the payment optio...
started by CleanWaterSoft Jul 08, 2019
209 views
No replies yet
Removing all unwanted results will make search a lot easier. Ability to hide games with specific tag everywhere would be...
started by Unesty Jul 07, 2019
1,141 views
No replies yet
Hopefully a helpful thread! All issues encountered in Firefox Developer Edition (44.0a2 (2015-11-22)) or reported by oth...
started by Gorbles Dec 01, 2015 Last page
29 replies
4,107 views
I tried to embed a patreon link button to my page in the editor which resulted in this problem When i try to remove it I...
started by Bluattire Jul 07, 2019
3 replies
466 views
I'm running a university research lab interested in improving how we organize and access interactive media like games an...
started by rndmcnlly Jun 27, 2019
8 replies
745 views
Hello all! I have some kind of problem with the setting up of my creator page. Something like 1 week ago I opened my acc...
started by PerauSoft Jul 04, 2019
3 replies
677 views
Hi all! I've been trying to upload an image as background for our first game page. I am struggling with getting the righ...
started by OverthinkStudio Jul 04, 2019
2 replies
10,309 views
Hi. I have a big collection of games I want to play someday, which I scroll through when I'm looking to play a new game...
started by Noviian Jul 04, 2019
2 replies
798 views
I see how to make a link to a trailer and make screen shots and cover image. But I don't see how to make is so that when...
started by Daniel Francis-Lyon Jul 03, 2019
2 replies
2,806 views
Is it possible to upload HTML5 games to Itch and have them accessible only to subscribers? Using Patreon together with I...
started by Starcentric Jul 02, 2019
4 replies
457 views
We've tried to contact the support twice for last weeks via email and via Twitter, but never heard back. Is everything o...
started by Voxel Tycoon Devs Jul 01, 2019
3 replies
457 views
Hi there! I will soon release my game on itch and i have to configure my payment settings. So i need help on this: I thi...
started by ThePanther Jul 01, 2019
3 replies
2,403 views