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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,808 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
832 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
860 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,356 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,296 views
I've had multiple people on the summer sale, and before, tell me that they've bought my work, with paypal receipts shown...
started by spacetwinks Jul 02, 2019
1 reply
387 views
Hello guys, we just released our game Unbound Worlds Apart 2 days ago here https://alienpixelstudios.itch.io/unbound I w...
started by Alien Pixel Studios May 09, 2019
3 replies
433 views
Deffs not the first person to have this idea but itch.io shirts n merch would be awesome! Like a t-shirt or a bag with t...
started by Benjamin Turner May 28, 2019
1 reply
787 views
I've been trying to get my account verified for a bit now, but It doesn't seem to work - just because I put .co.nz at th...
started by SyntaxTsundere Jun 30, 2019
2 replies
644 views
Hello, I'm new to this platform and I have some basics questions: 1- Where can I sell sprites? 2- What is the smallest (...
started by TheProtectedVoid Jul 01, 2019
2 replies
351 views
So, I got into Android development and I've been wanting to make a (somewhat) small and straightforward app: an itch cli...
started by gardenapple Jun 30, 2019
4 replies
3,502 views
I just recently finished my game Wilted but when I try and search for my game it doesn't show up. I've looked online and...
started by MesaGames Jun 22, 2019
3 replies
540 views
I'm suggesting that we can get specific permissions for individual admin levels. Contributor Edit game description Edit...
started by Knives Aug 04, 2018
4 replies
1,102 views
Hey folks, I know this question has been asked before but I couldn't find any solution for this. My game is called ' Wor...
started by Agger Interactive Jun 12, 2019
10 replies
4,745 views
I use the itch.io app and whenever I try downloading a game it just tells me 15kb/s or slower, sometimes it goes to...
started by Discusser Aug 15, 2018
4 replies
4,825 views
How to, Disable download from itch.io website and only downlaod it by itch apps
started by MxzStudio Jun 27, 2019
2 replies
498 views
Hi! Tags aren't appearing when I go to create & edit posts in my forum. How do you get them to show up? I've tried both...
started by Kobold Interactive Jun 23, 2019
2 replies
428 views
Is there no way to reach out to the developers directly or a specific forum that they watch? I was wanting to reach out...
started by Onyxius Dec 06, 2018
2 replies
391 views
Used to be able to delete spammy comments but the option has gone - I can "edit" other people's comments though, which i...
started by Ben James May 10, 2019
5 replies
3,061 views
Hello! I see the max file size for Unity WebGL publish is 1GB. I have a WebGL project at 375mb (512 memory setting) that...
started by BIMRAY01 Jun 24, 2019
2 replies
4,705 views
Hey, when setting up a sale with a catalog where the games need to have different discounts, currently I have to set up...
started by Melos Han-Tani Jun 26, 2019
1 reply
293 views
Hello! It happened to me to buy games on Itch, only to see said games getting deleted by their developers at a later dat...
started by Bricabrac Jun 27, 2019
4 replies
1,155 views
hello everyone i uploaded my game the 23/6 but it's not yet visible in the search engine. Is it normal? Or maybe i misse...
started by SidEtBernie Jun 25, 2019
2 replies
271 views
So some people try to buy from my itch.io page but it doesn't work. The error they receive is "Your payment can't be com...
started by Next Level Gaming Jun 24, 2019
492 views
No replies yet
Could anyone on itchio team take a look at this? https://itch.io/post/793233 He was able to redeem some keys but not all...
started by Winter Wolves Jun 17, 2019
4 replies
659 views