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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,812 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 18 days ago
842 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,370 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,300 views
A question. If you are under 18 but over 13 you can publish only free games
started by benjahmxd Jun 22, 2019
1 reply
2,480 views
Hello, I have a pretty small HTML5 zip ~60MB that I'm trying to upload but I'm bumping into the 500 file limit. I saw th...
started by NoahGengo2 Jun 21, 2019
244 views
No replies yet
Okay. I'm getting a little tired of this. It's been a month, and no one has answered my question about whether a wallet...
started by Norsaken Jun 14, 2019
9 replies
1,522 views
Hi itch.io admins. I think I've encountered a bug in your GIF upload or display system. I uploaded a .GIF image as a cov...
started by Matthew L. Hornbostel Jun 19, 2019
356 views
No replies yet
Would be nice, so you can download mobile itch.io games direct and easy to your devices. Through the site is not really...
started by Rottjung Jun 19, 2019
1 reply
879 views
I sold 11 copies of my game but I still have not been paid. ID 17874
started by stigmamax Jun 17, 2019
7 replies
602 views
Vendí 1 copia de mi juego de La moneda fantástica pero todavía no me han pagado. Tengo configurado el método de cobr...
started by Lord Lux Tartaro Jun 18, 2019
3 replies
1,442 views
Perhaps this is more due to misunderstanding or incompetence on my end, but I wish it were possible to give games indivi...
started by Raithfyre Jun 18, 2019
213 views
No replies yet
had my first 1 star review due to someone not being able to launch my app, sadly he didnt post in my forum though, i don...
started by PixelForest Jun 15, 2019
9 replies
1,316 views
Hello! I recently purchased Night in the Woods but it won't download. I have a mac and click on the link for it but mult...
started by shorttea Jun 17, 2019
1 reply
296 views
So i made a game and published it to Itch, but when I tried to download it from the Itch app, didn't work.' When I click...
started by Waidan Jun 16, 2019
2 replies
400 views
I'm just wondering about something on itch.io... is the devlog section has very low traffic ? I mean I see a lot of awes...
started by CorianderGames Jun 14, 2019
2 replies
976 views
i want to double check legal things because i like having my paperwork in order. as you know, these 2 types of legal ent...
started by ErrArachnica Jun 11, 2019
21 replies
8,406 views
My games are not uploading on game jams. Is there something wrong here?
started by campotech Apr 13, 2019
21 replies
1,140 views
QuestionBundles.
Okay this might sound stupid but, Why can't i make bundles because i can't make sales?!
started by minemaster552 Jun 13, 2019
181 views
No replies yet
Hi, I've sent two emails to the support email but haven't heard anything back. Someone tried to send me a payment but it...
started by Lands Afar May 30, 2019
3 replies
871 views
Hi, I was wondering if its possible to have a return to top or keeping the header present as we scroll down. So many pag...
started by Joh Jun 12, 2019
210 views
No replies yet
Hello, We run a program for kids each year where we teach them how to make games. Last year was our first year and it we...
started by Hack the ROM Jun 11, 2019
3 replies
2,518 views
I'm new on this site, I came from newground, there I have my games hitting 20k+ views every month, but unfortunately the...
started by GDS Sep 21, 2017
24 replies
3,961 views
Hi :D I am working on a highschool project. It can not be consider a game yet. There are just some mechanics. The gamepl...
started by EasyGames Jun 11, 2019
1 reply
264 views