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Customers can't buy from me- please help

A topic by Next Level Gaming created Jun 24, 2019 Views: 432
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So some people try to buy from my itch.io page but it doesn't work. The error they receive is "Your payment can't be completed. Please return to the participating website and try again." On Paypal,, I receive the money, then it gets reversed/refunded. I have called Paypal many times but they couldn't help me. They first said I needed to be CIP verified. I have done so with them and they said that I am now CIP verified but I my clients still can't buy from me. What is going on? Is this a problem on itch.io? Please help me out.

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