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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,855 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 26 days ago
999 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
888 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,589 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,337 views
I have a separate account for personal projects and I'd like to perform a single payout for both accounts. This account...
started by Fascimania Apr 24, 2019
472 views
No replies yet
QuestionDM's?
Is the a way to send direct private messages integrated in itch? Or is it impossible to get in contact with people on he...
started by SirYanthon May 01, 2017
7 replies
2,367 views
Is it possible for example to generate 200 x "-50% sale" coupon codes which: - can't be used after a defined date - are...
started by Anto80 Apr 23, 2019
238 views
No replies yet
Would emailing owners of a game to give them a coupon code to get other titles at a discount be okay? Obviously to some...
started by CaptainD Nov 23, 2018
3 replies
307 views
Hello! So, I've been trying to transfer two games from an old account of mine to a new one, so that I might delete the o...
started by Red Iron Games Apr 22, 2019
975 views
No replies yet
Maybe this is just me, but I'm kinda sick of seeing the top 40% + of all featured games being either Horror, or a Porn g...
started by Temmieneko Apr 17, 2019
4 replies
334 views
I'm creating a couple of HTML5 games that have multiple parts or different skinned versions of the same game. I'd like t...
started by Adventuron Apr 16, 2019
4 replies
687 views
The title pretty much says it all. I can only add stripe as a payment processor, with either payout mode. I tried lookin...
started by redpixl Apr 21, 2019
1 reply
329 views
I've got a game title, 'Orbital Dogfight.' When I search for the game by the exact title the results return my game at t...
started by Moga Apr 19, 2019
5 replies
922 views
Two questions rolled into one, if someone purchases my game, do they get access to all future updates? Second part of th...
started by noxDev Apr 20, 2019
2 replies
275 views
Hi, my game "Escape from Pleasure Planet" doesn't show up when I search for it and also when I scroll through the tag fo...
started by Up Multimedia Aug 06, 2018
11 replies
7,638 views
Originally was in the stickied Forum feedback thread, which was about the forum not the site, I decided to make a new th...
started by yyyandere Apr 19, 2019
302 views
No replies yet
With regards to uploading game files (.zip), it seems you can only change the display name of the file, but not the name...
started by Jon Topielski Apr 18, 2019
528 views
No replies yet
i saw that the front page a while ago had a pixel RPG game about abortion, where the ending was sort of directly a pro-a...
started by ErrArachnica Apr 16, 2019
18 replies
1,497 views
I'd love a filter for tabletop games or pen & paper games or analog games etc. It doesn't work searching for RPG for obv...
started by Dimmendark Apr 17, 2019
1 reply
303 views
It would be excellent for non-US developers on Itch to be able to get paid in the currency of their choosing. I just got...
started by Adriaan de Jongh Apr 16, 2019
1,124 views
No replies yet
Hello. I'm new to itch.io and want to start by buying a couple games. Do I really have to buy every single game on its o...
started by godtrams Apr 15, 2019
1 reply
2,912 views
Hey! I was wondering if my custom CSS could negatively affect the ranking of my game, given that I've removed some eleme...
started by Green Frisbee Games Apr 15, 2019
2 replies
522 views
Is there a way to delete your itch. Io account. It appears that people don't give a shit about what I'm trying to do and...
started by campotech Apr 14, 2019
1 reply
43,857 views
I am running a co-op bundle and it is not showing up in any of the bundle pages. Could someone check this out for us???...
started by X and Z Productions Apr 13, 2019
1 reply
300 views