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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,864 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 28 days ago
1,043 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
893 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,648 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,345 views
Hey! I'm a beginner with game development and have created my first game and I want to upload it here for people to play...
started by Conmac Apr 13, 2019
2 replies
1,039 views
So we have a section to post and sell our games and section to post and sell our assets. I think we need a section to po...
started by Voided Pixels Studio Apr 12, 2019
8 replies
337 views
What do I need to do to get a game I'm an admin and collaborator on onto my creator page? I can't figure it out!
started by Jack Schlesinger Apr 14, 2019
2 replies
403 views
Hey, just found out about your guys' game launcher and thought "ace, now I can actually remember where I download these...
started by TypeTen Apr 13, 2019
2 replies
5,854 views
Hello, I am a develoepr from outside the US, and I realized there is a US withholding tax. May I ask is such tax only ap...
started by Rekize Apr 09, 2019
5 replies
1,380 views
Hello. Just curious what the situation is with payouts. I have one that's about to be been in review for 13 days in just...
started by Deftware Apr 11, 2019
2 replies
475 views
Hi! I created a game jam earlier today ( https://itch.io/jam/godot2mb ) but it doesn't appear in searches or on the cale...
started by xudz Apr 09, 2019
2 replies
348 views
Hi Guys :), Me and my team are trying to upload a 7 second gif to our web-pages banner but it never appears at 100% uplo...
started by MattD_D012300c Apr 08, 2019
2 replies
526 views
Please bear with, because i'm probably being a complete idiot here... but we were thinking of uploading 3 version of the...
started by X and Z Productions Apr 08, 2019
2 replies
324 views
Is there a way to connect my controller to the games I download from itch.io?
started by 23 Dogs in a Trenchcoat Jul 30, 2018
4 replies
10,206 views
Where are the saved files stored on a Mac. I can save them but can't find them. Thanks
started by Andy62 Apr 07, 2019
2 replies
1,514 views
sometimes a dev changes the title of a game, there can be good reasons for this like making sure there isn't confusion w...
started by dcrockerjr Apr 07, 2019
316 views
No replies yet
An error ocurred during installation No manager for installer unknown! What is going on? Thanks!
started by rickola16 Apr 04, 2019
10 replies
1,369 views
My game, Steel Titans, has been up since late september. Last time I asked, I was told to add some sort of file to get i...
started by Squidsheep Apr 01, 2019
10 replies
513 views
I keep getting alerts all over my itch account telling me to verify my email. I have done so more than twice followed th...
started by Dungeonmind Apr 07, 2019
231 views
No replies yet
I sent this via email to support@ last week but got no response so maybe I got spam filtered :P I changed the username o...
started by Crazyface Studios Feb 19, 2018
9 replies
4,216 views
I REALLY need some help. I've tried Construct 3 but they don't take those files! Please help me!
started by Dreemore Apr 06, 2019
14 replies
882 views
Hi, My game has more downloads then it does Payments? Is that possible? Does this mean someone is downloading this from...
started by Bcubedlabs Apr 05, 2019
3 replies
270 views
Is it possible to have 2 accounts related to a game?
started by Spider-Gamor Apr 04, 2019
2 replies
2,749 views
for some reason I can login on the page but not on the CraftStudio. every time I click login ti says "could not connect...
started by KingMelon Apr 04, 2019
1 reply
355 views