Hey, just found out about your guys' game launcher and thought "ace, now I can actually remember where I download these games to", but I've now been downloading the same 1.6GB file for almost 4 hours. I'm getting between 44KiB/s and 340KiB/s, meanwhile I've tried speedtests (D: 103MB/s, U: 6.03MB/s) and downloading a game on Epic Launcher and Steam (both around 6-9MB/s fluctuating).

What's the deal here? I know that Steam can have a DL speed cap on it based on preferences, which I've messed with a few times when I had bad internet back in the 2000s, but can't seem to find anything of the like on your platform. Are there specific ports I might need to forward, a firewall rule I need to implement, is it a "turn it off and back on" moment (I've already tried), or something else I don't know about?

It handles nicely, even if it is literally just a browser that only goes to your webpage, but the speeds are sort of killing it for me.

If it helps to know this; I'm from the Midlands of England, right near where Tolkien grew up. Normally I get quite good latency from either Manchester or Luxembourg servers.

Hey, sorry about the speed issues. My guess is that our CDN is having connectivity issues in your region. Do you mind sharing what you're trying to download that's going slow just so I can take a closer look? (If it's private you can email support). We are looking on setting up a second mirror CDN but not sure when that will be available. I also recommend trying to download again later, to see if the original issue with the CDN gets resolved. Thanks

So I might have actually worked it out. They were still slow, yes, and I never actually saw what happened once it had finished downloading; but when it was about 95% of the bar, I went to cook dinner and when I came back after maybe 20 minutes everything was completed and there was an error on the screen. All but one of the games had been downloaded successfully.

My thoughts are that the download queue is either sort of a fallacy, or it was broken for me. I reckon it was downloading everything at once and the one game that got flagged up for potential virus content caused the entire thing to grind to a halt. Either way, they're done now. That said, I'd like to help just in case it was an actual issue; the game that was being downloaded (as in the one that was listed as active, I had about 19 games queued up) was Starship Inanna, the next couple were Odd Realm and Luckless Seven. The game that errored for potential malware was Sexperiment. The opening line of the butler debug error is:

Open D:\[path]\Sexperiment v0.4.exe: Operation did not complete successfully because the file contains a virus or potentially unwanted software.

The rest has apparently been sent to the team automatically. I'd copy in the entire stack trace or event log, but I can't copy and paste from it, nor is there an option to just open a .txt of the report for me to upload or link.