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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,864 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 28 days ago
1,054 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
894 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,660 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,352 views
Hello together. I have a question. I developed a game which i uploaded today. I don't want to sell the game because it i...
started by abduki Jul 03, 2017
8 replies
8,771 views
Hello! I'm a indie game developer (I suppose I can call myself that now that I published a game) and I was wondering how...
started by RexTGun Aug 21, 2017
17 replies
14,069 views
My question is that is git hub good for sharing video game projects to other team members? Also if a bunch of itch users...
started by TheMillerGames Apr 03, 2019
2 replies
397 views
Garbage like this: https://3dvirtualand.itch.io/ You've got 4+ games that are clones of each other with a different colo...
started by DaedalusMachina Apr 03, 2019
1 reply
294 views
Hi i'm a new itch.io creator and i'm wondering if it's possible to make a coming soon page for my game. Thanks in advanc...
started by yasloxamine Mar 31, 2019
2 replies
1,462 views
I've just published a devlog , but it doesn't appear at all in the " most recent " list. I couldn't find any info about...
started by Goblinsama Ltd. Mar 31, 2019
3 replies
464 views
Problem : There was a problem completing your upload. Try again. If the problem persists contact support. Please Help Me
started by Techno Studıo Mar 31, 2019
1 reply
608 views
If the price of a project is increased will users that have already paid for earlier versions of the product (at a lower...
started by remedybg Mar 31, 2019
2 replies
781 views
I sent an email to the support team three weeks ago requesting that the project ownership of one of the games on my acco...
started by ChaoticTeal Mar 27, 2019
2 replies
791 views
Is it possible we can get some different kinds of payout options other than Paypal? Maybe direct bank transfer, Google W...
started by Lantana Games Dec 09, 2015
20 replies
8,355 views
On the page of one of my game, I have a lot of old builds currently hidden that I leave there because I want to keep tra...
started by chaikadev Mar 30, 2019
2 replies
427 views
its kind of hard to find tabletop RPGs, there doesn't seem to be an easy way to find them through the store. Could a pla...
started by KevinBates Mar 29, 2019
2 replies
352 views
I have a game on Steam currently with 4 dlcs and another dlc upcoming. It's a fairly large game that took 4+ years to cr...
started by NewHopeGames Mar 21, 2019
1 reply
589 views
Admittedly I'm new, and my searching skillz are laughable, but I haven't seen anything about this yet. I know itch can d...
started by Alien Sunset Mar 29, 2019
4 replies
419 views
So I HAVE press access, but if I go to the press panel, I just get an error saying : {"errors":["invalid access level"]}
started by Emmanuel Goldstein Mar 13, 2018
3 replies
684 views
The people who post their works on this app, do they get paid? Or do their supporters pay them? Depending on the popular...
started by Hobi <3 Mar 29, 2019
2 replies
386 views
Hey, i'm trying to get my users username from the Itch API, so I saw that I have to use the oauth but the link " https...
started by DarkSkys Mar 29, 2019
414 views
No replies yet
Hi, we recently launched our game jam Social Game Jam here at itch.io, and next weekend we are attending Norways biggest...
started by Tiltspot.tv Mar 29, 2019
288 views
No replies yet
Are multiple accounts allowed? I would like to use a separate account for publishing games. Kind Regards
started by schnickfitzel Mar 23, 2019
2 replies
1,354 views
Hi; on the itch desktop app (windows 7) I have a collection called 'Wishlist' that includes the game Cultist Simulator (...
started by kiiouex Dec 20, 2018
4 replies
1,138 views