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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,960 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
937 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 47 days ago
1,295 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,100 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,452 views
(Sorry if I write bad in English) So recently, I encoutered a problem ! I published a little simulation of a 2D Solar Sy...
started by Elioth Mar 22, 2019
13 replies
619 views
Or another way to confirm the unique number of players, since I had to download my game a couple of times myself to test...
started by MemeCatProductions Mar 24, 2019
1 reply
595 views
Hi guys, Plasma306 here! I recently published by first game, but it's not showing up even when I search for it by name...
started by Plasma306 Mar 23, 2019
1 reply
316 views
My Windows app requires an installer. I know this is not ideal, but my setup file is able to provide file association, a...
started by philfrei Mar 23, 2019
306 views
No replies yet
Where do you go to delete the ancount..
started by Bordem Studios Mar 23, 2019
895 views
No replies yet
Hello, I have a game distributed through Itch.io and I was curious whether it was possible to host 2 different files, on...
started by Demian Mar 21, 2019
324 views
No replies yet
It would be cool to play Windows games on other platforms.
started by DragoCubed Mar 21, 2019
1 reply
718 views
Hey! I am successfully using butler to upload and update a build. However, what is unclear to me is how do I upload a ne...
started by Game Skull Mar 01, 2019
2 replies
364 views
UX Issue - Un-Anchored 'Edit Text Options' In the current build the 'edit text options' is not anchored Figure 1.0 - Cur...
started by DevilsWork.shop Mar 03, 2019
2 replies
471 views
Questionquestions
i need feedback. I'm trying to get ddlc on my mac but when i click on it in finder it says "this mac is not familiar wit...
started by yeet.yeet.69 Mar 18, 2019
1 reply
213 views
Im trying to understand why avros cant be found with search anymore?
started by autuus Mar 02, 2019
10 replies
932 views
With the current version if a Game / Asset Pack has been sold more than once withing the same date, the Content Creator...
started by DevilsWork.shop Mar 08, 2019
1 reply
389 views
Hi itch-team! For some reason our game Altered isn't showing up in the feed for new devlogs or anywhere when searching f...
started by Glitchheart Mar 17, 2019
2 replies
478 views
I have a question. What will happen if I input fake but valid data in my tax interview to avoid the 30% stealing from th...
started by Jesús González Aug 03, 2018
6 replies
1,847 views
You allow us Android users to download games that are for Android yet you don't have any apps for it so how can we keep...
started by OutcomeMan0o Mar 17, 2019
857 views
No replies yet
We currently have some physical games, some novels, and we're planning on some digital games in the future. As it stands...
started by Machine Age Dreams Mar 16, 2019
3 replies
478 views
is there only the_awakening 0,1 or is there another one i can downlod
started by nightcore23879 Mar 15, 2019
1 reply
528 views
I've been working to revive an older text based browser game and looking for places to let gamers know about it. I came...
started by BlackAftermath Mar 15, 2019
2 replies
286 views
So, i love itchio, i pretty much come here once or twice a day to see the new stuff that appear. But i usually end up no...
started by InoEgg Mar 14, 2019
1 reply
323 views
Half a month ago,My feedback has not received any response so far, so I complained about it to PayPal.Can I understand t...
started by 自律的爱丽丝 Mar 13, 2019
4 replies
732 views