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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,961 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
939 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 47 days ago
1,299 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,107 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,455 views
Hi, Im new to this site and uploaded some games about 2 weeks ago and they doesnt show when i search for them. I tried s...
started by spacewipe games Mar 11, 2019
4 replies
321 views
Hi, I see that the Jam we created has not yet been listed. How many days will it take for that to happen?
started by Tiltspot.tv Mar 13, 2019
1 reply
299 views
我不能买超过20美元。我问贝宝客户服务人员,他们回复说我的帐户没问题,可能是因为商...
started by 自律的爱丽丝 Mar 13, 2019
794 views
No replies yet
is this kosher? is there somewhere specific to post about NSFW content?
started by thecyborgmummy Mar 12, 2019
1 reply
495 views
QuestionOffline App
Heya, Does Itch.io supports offline.appcache ? I want to publish a game and make it available to play even when offline...
started by Mintech Sep 15, 2017
3 replies
982 views
Hi Guys, I'm looking for some help, I've been trying to release a game on itch, but it tells me that I have too many fil...
started by LazyKitty Mar 04, 2019
4 replies
480 views
Hi guys! Plasma306 here. I'm super new, and I was wondering if the games here need to be copyrighted or trademarked befo...
started by Plasma306 Mar 09, 2019
2 replies
3,028 views
hello, I want to upload my project here on itch.io but they only allow a free space of 1 GB while my project is 20 GB so...
started by Dark Space Studios Mar 10, 2019
195 views
No replies yet
iv'e ben trying to download the itch.io app for the past week and to no luck i have not ben able to get it and it contin...
started by AkkiAdachi Mar 10, 2019
216 views
No replies yet
I but bought this game for $1.00: https://airdorf.itch.io/faith2 However when I try to play the thing I'm stuck on this...
started by FourBroher Mar 10, 2019
1 reply
491 views
Hello, I just noticed that the amounts of money taken by Itch from my bank account don't match the prices of my purchase...
started by Maxime Martyr Feb 26, 2019
2 replies
317 views
Hi, here Fran from Baroque Decay games. I know there is a "Help Wanted or Offered" section here. But I would like to ask...
started by baroquedecay Mar 09, 2019
2 replies
345 views
halo.I have a issue with my html5 game.it just show black screen.the game works locally on my pc.hope I am at the right...
started by redeyestudios Mar 08, 2019
3 replies
585 views
some devs update their games but don't make a news thing about it so their update doesn't appear on the feed. I realize...
started by dcrockerjr Dec 06, 2018
2 replies
427 views
Have the cover image resolutions/formats changed. I've been trying to add a cover image and it doesnt work. Ive tried...
started by StrandGames Mar 08, 2019
4 replies
1,291 views
Just got a marketing manager on board and he asked if it was possible to download the email list of people who bought th...
started by PixelForest Mar 07, 2019
1 reply
258 views
Hello, I'd like to add a link from my personal website to my itch.io profile or projects. It would be nice to be able to...
started by Dorblin7z7 Mar 08, 2019
1 reply
1,660 views
Excuse my ignorance, I do not know how to install the client in ubuntu mate, can someone help me?
started by matiasmunyo Mar 07, 2019
246 views
No replies yet
I noticed one of my games have been released on an illegal site where they give the game away to people to play for free...
started by Evolutionary Games Mar 07, 2019
292 views
No replies yet
Hi there! I added a cover image to my book page and made sure the size of the image is exactly 630x500 but for some reas...
started by acornbringer Jan 18, 2019
2 replies
1,028 views