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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,962 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
941 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 47 days ago
1,303 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,120 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,456 views
While the brief synopsis and examples/related entries are useful and good, I personally think this is FAR outweighed by...
started by leafshade Mar 05, 2019
223 views
No replies yet
Hey all! Would it be possible to get an additional option in the 'Embed Options' dropdown to open our games in a new win...
started by BrianIsCreative Mar 04, 2019
844 views
No replies yet
Hi everyone, I've been getting this error when running my HTML5 game in Safari since around May 2018: audio_play_sound f...
started by xalezar Jan 04, 2019
2 replies
1,384 views
The builtin fullscreen button for html games misaligns the iframe in fullscreen mode. It puts it 20px lower than it shou...
started by gwheel Oct 09, 2016
1 reply
1,097 views
Hi, Just purchases and downloaded Peppered, but can't get it to run. I'll click run on the application, and nothing will...
started by bigmacsnackwrap Mar 04, 2019
1 reply
256 views
Very much low-priority, but in Firefox, on the Collections page, there's a duplication of scrollbars on the list of game...
started by nicknicknicknick Nov 04, 2016
3 replies
701 views
Many free assets on Itch have no license attached. In most cases, from reading the comments, it seems like these authors...
started by Sepia Mage Feb 28, 2019
4 replies
1,580 views
Currently the default theme has a white background, and the dark theme has a black background. IMHO, they aren't two ste...
started by Lohoris Feb 28, 2019
1 reply
334 views
I'm creating a page for a Web Game I'm developing, so that I can post devlogs to keep people updated. However, it seems...
started by Goblinsama Ltd. Feb 28, 2019
7 replies
1,842 views
So I recently uploaded a project to itch.io called "Game Design Document | Template", and to access it instead of upload...
started by Retrocade Media Jan 18, 2019
2 replies
363 views
I was curious if anyone else had any issues with itch's email system lately. I tried sending an email out to a group of...
started by Zeshio Feb 27, 2019
2 replies
460 views
Hi, when I click on my own game's page the "related games" link, just one other roguelike is shown, albeit lots of other...
started by Mario Donick Jan 01, 2019
2 replies
649 views
Hi @leafo , As a creator,my list of project has grown a bit and I came across a pain point when I noticed that projects...
started by DevilsWork.shop Oct 26, 2016
2 replies
721 views
All of the links to the itch.io discord seem to just link to the discord app site and not the itch.io discord invite cod...
started by vsca Feb 03, 2019
7 replies
2,187 views
How precise are the sort options on the games page? For instance, if you pick top selling , is the 3rd game from the lef...
started by William O'Connell Feb 27, 2019
1 reply
198 views
I am part of two teams. We have one game on here under my account, and I want to now add another game from my other team...
started by NextZenMechanics Feb 26, 2019
1 reply
3,450 views
Hi! I'll put the TL;DR up front: I'd love it if there was a way to offer HTML5 versions of games as equal alternatives t...
started by John D. Moore Feb 26, 2019
509 views
No replies yet
It seems like there's no reason not to.
started by PMR Feb 26, 2019
9 replies
1,357 views
After I purchased a product and paid for it, the system showed failure.I tried sending emails or giving feedback. I prov...
started by 自律的爱丽丝 Feb 26, 2019
456 views
No replies yet