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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
643 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
838 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,170 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,268 views
itch.io has some errors when it comes to downloading game files. It happens in certain cases when a new game is uploaded...
started by Ofihombre Oct 01, 2018
2 replies
968 views
I have clicked on the "Verify my account" button that is supposed to send me an email but the email never arrives in my...
started by Jellyfish Sep 22, 2018
8 replies
4,523 views
I recently posted a new asset : https://hecthoor.itch.io/2d-pixel-forest-pack But is not showing on the search
started by HecThoor Sep 30, 2018
2 replies
279 views
I released my game recently and I can't see it in search results and if I search my name It shows 0 projects. I worked v...
started by Hummus Man Sep 30, 2018
1 reply
360 views
Hello, I am doing the tax interview, this part says that I can use my country's TIN if I don'y have a US TIN: In order t...
started by onlyrida Jun 19, 2018
5 replies
2,498 views
I've made it public, I've got the confimation email, it's been over a day and it's still not up. I'm probably missing so...
started by Squidsheep Sep 24, 2018
17 replies
4,051 views
When someone supports my tool, can it download the HTML file? example.zip
started by Marmota Sep 24, 2018
1 reply
336 views
I've emailed itch.io a few weeks ago about no payment coming through for the $100+ I've accumulated, then a follow up em...
started by Huw2k8 Sep 25, 2018
6 replies
1,902 views
What if you could have a game that requires the itch.io app to install(Only available on the app)? Maybe have it so if y...
started by Deleted Account Sep 25, 2018
205 views
No replies yet
I don't mind the wait if this is typical, but on the FAQ it says 2-3 days and I haven't received a response from support...
started by Deftware Feb 22, 2018
7 replies
937 views
Could it be possible to have a single link to the latest devlog of our game? So we don't have to change the link on our...
started by Tjoeker Sep 17, 2018
2 replies
243 views
So I'm trying to get a link to my game to work on my wordpress portfolio and it works fine when I'm first editing the pa...
started by Stardust Crow Dec 08, 2017
2 replies
3,505 views
I've tested it in several other places with much success, but attempting to embed the Widget for my game to my Wordpress...
started by Alaris Feb 03, 2017
6 replies
2,428 views
I going to sell a group of art packs in the same style and I would like to set up a private forum for anyone who buys an...
started by Sharm Sep 14, 2018
2 replies
332 views
The tooltip for 'disable new downloads & purchases' uses 'effect' when it should be 'affect'.
started by Buck Sep 19, 2018
1 reply
341 views
Hiya, Quick suggestion: would it be possible to reset the Published date of a submission when changing from "In Developm...
started by Mitron Sep 14, 2018
6 replies
2,217 views
Hi, I'm developing a web game and I tried using the key distribution method to allow players to play it. It kinda works...
started by Lucas Molina Sep 17, 2018
294 views
No replies yet
Is there something up with Itch's servers? I can't seem to download anything directly from the site, and the only way I...
started by CypherLucias Sep 09, 2018
3 replies
1,416 views
I was wondering if it was possible to add a date system to the 'Sale Conditions' where someone must own another product...
started by cubbychambers Sep 17, 2018
359 views
No replies yet
As VR gamers are still a niche group of early adopters, this community would benefit from having central places to share...
started by Catapult Games Sep 14, 2018
257 views
No replies yet