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Verification email not being sent? received?

A topic by Jellyfish created Sep 22, 2018 Views: 3,334 Replies: 8

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I have clicked on the "Verify my account" button that is supposed to send me an email but the email never arrives in my inbox... did I do something wrong? is there a hold up atm? is it a feature in progress? what benefit is verifying my account if I haven't purchased anything?

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leafoAdmin6 years ago(+2)

On what page did you click the"Verify my account" button? I can check to see if there's an issue with it. In the meantime, can you try clicking again here: https://itch.io/user/settings/email-addresses

If you're still not getting something then I recommend checking your spam box as it might have been caught my your email provider or client.

Thanks

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Deepseacloud6 years ago

I'm also having this problem, and the email isn't appearing in the spam folder either.

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leafoAdmin6 years ago

Sorry about that, could you try once more? There was a bug that was recently introduced that was preventing the email from being sent.

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Deepseacloud6 years ago

It works now, thanks!

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Blake Pipes6 years ago

I, too, am having this issue. Clicking from provided link. Not showing up in spam folder, either. Thank you for your assistance.

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leafoAdmin6 years ago(+1)

Could you try again, there was a a recent change that was blocking the emails from going out.

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Blake Pipes6 years ago

I talked with support and they got it manually verified. Glad to hear you all found the source of the problem!

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Jellyfish6 years ago

That was the link I was using, seems you found the problem though - thank you for fixing it so quickly :) (and I had already checked spam; I presume it will work now - if it doesn't I'll reply again though :) - thank you again :)

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