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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
643 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
838 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,171 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,268 views
Hi there We've had our game Fhtagn! - Tales of the Creeping Madness on itch for a couple of weeks now and it is still no...
started by Design Imps Oct 23, 2018
3 replies
434 views
Possibly a bug There's just the text that says "Adobe Flash is required to run this project in the browser" but no easy...
started by GeoKureli Oct 21, 2018
3 replies
624 views
QuestionDuvida
Boa noite aqui no Brasil. Gostaria de saber o que significa quando ele quer dizer em " Capacidade em que atuar "estou qu...
started by Cassioh Oct 23, 2018
210 views
No replies yet
What is Article 13? Article 13 of the Proposal for a Directive of the European Parliament and of the Council on copyrigh...
started by Marius87 Sep 12, 2018
12 replies
795 views
I get this error when trying to run simmiland: ___________________________________________ #############################...
started by hunt878 Oct 19, 2018
2 replies
900 views
Is it possible to show an email address as a link on creator profiles? Like it is done with twitter account for example...
started by Keeweed Sep 03, 2018
1 reply
491 views
I haven't found the opportunity to block itch.io users from joining game jam. As you might not know - there are some peo...
started by Pixel Lifetime Mar 03, 2017
1 reply
781 views
I am a developer. I initiate a new payout via paypal 6 days ago. But I still in a ' in review ' state. When can I get th...
started by Maki Feb 01, 2018
3 replies
1,598 views
My game Hyperactive Soccer is not found in a search for "soccer". My chosen keywords for the game are (its retro soccer...
started by Deleted Account Oct 14, 2018
4 replies
416 views
I just set up a Halloween sale after getting the reminder mail, and noticed it doesn't appear to be possible to reorder...
started by Yal Oct 13, 2018
240 views
No replies yet
I'm on ItchioApp trying to install my own games for test purposes but it only gives me "buy" options even though I'm lit...
started by TuomoL Oct 12, 2018
1 reply
313 views
The game I made, AquaQuest, is not appearing on searches, I heard that this was an issue, but I want to know why it is a...
started by Deleted Account Oct 11, 2018
244 views
No replies yet
Hi guys, long-term adult artist working on my first proper game. I was recommended here by a user on Twitter when I aske...
started by Screampunk Arts (Rin) Oct 10, 2018
2 replies
468 views
Hi there, I've come across an issue where a game I had added to a collection was deleted from the itch storefront. If I...
started by Calico Oct 09, 2018
2 replies
811 views
Looking at my game's page, because I have quite a lot of info on it , while the "Buy" button is positioned at both the t...
started by CaptainD Oct 08, 2018
1 reply
254 views
Basically the title. I managed to do it on my phone but for some reason it says it's invalid on iOS.
started by EZ Play Aug 17, 2018
2 replies
315 views
Hi, at this moment, when i want upload an image inside itch.io my browser in console monde say : 502 Bad Getaway. Thank...
started by Simerca Nov 30, 2017
4 replies
578 views
Hi, I just uploaded https://crede.itch.io/planet . But scroll doesn't seem to work when I play it in the safari browser...
started by Crede Sep 27, 2018
2 replies
1,009 views
Hi everyone! So I recently downloaded One Thousand Lies and was able to play the game to completion. I wanted to try out...
started by Fairin Sep 29, 2018
2 replies
24,506 views
Hi, We have a game that we want to sell, but its run on Steam environment. We have Steam Cloud, Steam online subsystem a...
started by TrifulcaForce Sep 14, 2018
4 replies
586 views