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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,992 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
968 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 55 days ago
1,387 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,276 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,514 views
I'd like a way to reinstall all games after an OS reinstall or a way to get a list of the pages for all installed games...
started by Deleted Account Dec 12, 2018
1 reply
307 views
I wanted to see if I have to upload my game to sell on itch, or can I sell here and offer the key. If I can just sell th...
started by A2Gstudios Dec 09, 2018
1 reply
1,523 views
Hi everyone (including someone helpful hopefully) How to make a project 'installable' through the client? I checked the...
started by Not Λpplicable Dec 09, 2018
207 views
No replies yet
Just uploaded a game and published it today: https://ethan-fox.itch.io/nale However, afterwards, I've realised I could'v...
started by Tanuki-sama Studios Dec 08, 2018
3 replies
1,948 views
Hello all, I know this is probably not the best place to ask this question however I'm assuming that a lot of you have r...
started by JN O'Neal Bay Park Games Oct 08, 2017
10 replies
8,045 views
Hi, we are the developers of There Was a Dream, published and downloadable from midnight today. The game is getting good...
started by Keydare Project Nov 30, 2018
3 replies
364 views
Short of clicking through to all the download pages individually or cross-checking against a browse of Android games, is...
started by phlebas Dec 06, 2018
338 views
No replies yet
FeedbackGPL(3) Games
Is there something in the itch.io platform that requires or recommends people who label their game as GPL(3) to put a li...
started by beelzy Apr 15, 2017
1 reply
544 views
EDIT: Sorry if this is the wrong place to ask, but I'm not sure where else to ask this question I uploaded a game to itc...
started by open source reuploader Jun 16, 2018
4 replies
427 views
Downloading is all well and good but I'd like for the DEFAULT option for items to be 'claimable' to the itch.io account...
started by DaedalusMachina Aug 31, 2018
5 replies
2,854 views
Hi, I remember there used to be a option to share a percentage of the earnings with itchio in each project setting. Did...
started by KOEX studio Dec 03, 2018
4 replies
1,122 views
My friend came up with this idea and I think it is excellent, so I am posting it here with his permission. This is an id...
started by Tartle Games Dec 03, 2018
4 replies
662 views
It would be great if you could have a widget specifically for downloading a demo of the game, especially for commercial...
started by CaptainD Nov 28, 2018
1 reply
260 views
I just got the email about the new fees. I am fine with it, but I only wanted to point out regarding the new Paypal fee...
started by Winter Wolves Nov 29, 2018
8 replies
1,296 views
So the GitHub Game Off submission period has ended and now the games are being rated. Are we still allowed to fix bugs i...
started by ChosenPotato Dec 03, 2018
1 reply
289 views
Hey, we made a little game around a year ago, and have a CTR around 38% and I asked myself: Is this much? Is this okay?...
started by SmokeSomeFrogs Feb 22, 2018
5 replies
2,755 views
I love itch and have enjoyed a lot of games I've bought on here. I've found some interesting gems both on the side of ar...
started by Fenreliania Dec 01, 2018
26 replies
1,330 views
Cannot open the zip file. Does this require a password?
started by radical686 Nov 29, 2018
1 reply
715 views
QuestionNo payments
Hi, I'm game developer. Here my account on itch.io https://anatolii.itch.io . I attached credit card and have no any pay...
started by Anatolii Nov 28, 2018
2 replies
556 views
as the title says, if yes how do i do it? if no, why?
started by h1G_hadezbladez Nov 28, 2018
2 replies
283 views