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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
687 views
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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
849 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,222 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,282 views
Hi folks, sorry for what's probably a stupid question: I made some changes to a collection and think I screwed up someth...
started by theunshaven Dec 01, 2019
2 replies
437 views
Hello everyone,, I've recently seen a lot of people post about itch.io and offering it as a suggestion for inclusion as...
started by Dixonjames Dec 02, 2019
3 replies
1,210 views
It's very anoying that I can't get rid of items in my collection. Remove means Remove. Better would be to move them the...
started by josepest013 Dec 03, 2019
1 reply
335 views
Hi,how ar you? I purchased a game awhile ago but it is not linked to any email or account that I have. How can I fix thi...
started by frankeneinstein Dec 03, 2019
1 reply
512 views
I saw that this is in issue tracker, posted by a user on the other end of it, but I want to make sure people are fully a...
started by Diego Garcia Nov 06, 2019
5 replies
711 views
Hi, A disgruntled former team member left a 1 star review on my game keyboard kommander. Is there anything I can do to g...
started by keyboardkommander Nov 26, 2019
4 replies
728 views
I'm hosting a black Friday sale on my entire stock but when I put an item into my cart it's regular price. Is something...
started by CozyCatStudio Nov 28, 2019
2 replies
353 views
In my UNIT game, I use a PHP script to record user results. Does itch.io support the execution of PHP?
started by BrookyTest Nov 26, 2019
6 replies
1,607 views
Hi, I'm not sure if I did something wrong, but it's not possible to find either my studio (Studio Malaka) or my just rel...
started by Davide Lucchesi Nov 28, 2019
4 replies
326 views
Hi, i sent dozens of e-mails regarding our company foreign TIN. Our country have a tax agreement and we use TIN so US Ta...
started by Mythra Tech Nov 24, 2019
4 replies
698 views
Hi, is it possible to create categories for different types of project for example category A is for my published games...
started by KOEX studio - games by Choo Bin Yong Nov 20, 2019
3 replies
756 views
Me and many other devs are getting spam posts from newly registered users like this one: https://itch.io/profile/jebadi...
started by Winter Wolves Oct 31, 2019
6 replies
1,006 views
We are going to register the our game as a sales goal. We don't know where to set the 'sale goal' setting on the dashboa...
started by SHIFTRICK Nov 27, 2019
1 reply
1,050 views
So, recently I learned that there is this page with games for me to rate and I realized itch.io might keep the whole his...
started by mut Nov 19, 2019
4 replies
16,908 views
Been trying to upload my first unity game, The tutorials said to change it to .zip so I did with WinRar, and made sure i...
started by BigLarry Nov 26, 2019
1 reply
2,036 views
Hello, I have several HTML5 games on itch, dating back to 2013, and I recently saw a few of them apparently had their 'z...
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1 reply
432 views
I downloaded, they're (2) in my library, but I don't know how to get them to play. anyone that ends up taking time out t...
started by Lunavirgo Nov 25, 2019
2 replies
260 views
We're releasing our next game soon but this time we're lucky enough to have a publisher! They currently don't have an it...
started by Turnfollow Nov 22, 2019
2 replies
398 views
My strategy for dealing with the new upcoming COPPA rules (as in, be able to make game trailers / soundtrack uploads wit...
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2 replies
763 views
Hi, I already sent an email to the itch staff but never got a reply. Someone have a list of domains that we should use i...
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4 replies
1,105 views