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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,784 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
691 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,229 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,283 views
Hello and thank you for taking the time to respond, I am working on setting up a game jam and I want to know if there is...
started by Morjon17 Nov 22, 2019
1 reply
361 views
Hello and thank you for taking the time to help me. I have uploaded games in the past with no issues, but now I get the...
started by Morjon17 Nov 22, 2019
4 replies
3,164 views
Hello, I see downloads for my game cutish but there is more payment. can there be a delay between the download and the i...
started by stigmamax Nov 12, 2019
5 replies
361 views
Hi there, we are developing a wordpress webpage for our "game studies & engineering masters programm" and would like to...
started by Solid Rock Design Sep 30, 2019
2 replies
379 views
Hey, I'm trying to add web version of my game, but it says "Too many files in zip (2709 > 500)". That's not a problem, m...
started by fidless Nov 18, 2019
2 replies
748 views
Hello everyone,, We currently have some physical games, some novels, and we're planning on some digital games in the fut...
started by Mintu Nov 18, 2019
341 views
No replies yet
Okay, so lets say i took The Embodiment of Scarlet Devil, took all its assets, replaces them or customized them to a ext...
started by X2Sたr Nov 17, 2019
3 replies
387 views
hey new to itch and I was wondering if there was a way to add everyone in my team to get a split of any revenue or donat...
started by Aladdin Vargas-Vicuna Nov 17, 2019
2 replies
354 views
Hi, As part of the RenPyWeb engine, I need to transmit a large-ish .wasm with browser-level gzip compression (75% gain)...
started by Beuc Nov 04, 2019
1 reply
1,019 views
How do you get your username not to show on your profile page? I'm kind of lost here...
started by nicholas_12 Nov 14, 2019
9 replies
3,710 views
what's involved? possible to change link? other considerations? better to just make new game?
started by creditfeedentertainment Nov 14, 2019
2 replies
2,104 views
game is enemy territory by creditfeedentertainment
started by creditfeedentertainment Nov 13, 2019
2 replies
271 views
game is enemy territory. thanks.
started by creditfeedentertainment Nov 13, 2019
5 replies
309 views
Please make development logs have a thumbnail under the header text. The development logs really needs a rework.
started by Mibli Nov 14, 2019
222 views
No replies yet
Someone bought one of my products (through Stripe, collected by Itch) and then later asked for a refund. I emailed the s...
started by William O'Connell Nov 12, 2019
228 views
No replies yet
Bonjour. Mes 3 derniers jeux ne sont plus référencé. J'étais sur une bonne dynamique avec mon dernier projet qui ét...
started by Michael J Nov 12, 2019
2 replies
453 views
hello, my asset, RPG Icon 700 model, did not appear in the search bar, can you help me ? cordially.
started by Leonidas_AS Nov 11, 2019
5 replies
372 views
The page on mobile need a better look. I can't download any game on my mobile.
started by Agergo100 Nov 11, 2019
200 views
No replies yet
I found nothing about to revoke download key groups in this community. It is possible to revoke a single download key. B...
started by Deleted Account Nov 09, 2019
2 replies
619 views
My newly released game "Potion Commotion: Heart Edition" does not show up in searches, or even in the "most recent" brow...
started by JENNY_ Nov 09, 2019
3 replies
1,130 views