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Can't upload game

A topic by Morjon17 created Nov 22, 2019 Views: 2,571 Replies: 4
Viewing posts 1 to 3
(1 edit) (+1)

Hello and thank you for taking the time to help me.

I have uploaded games in the past with no issues, but now I get the error "There was a problem completing your upload. Try again. If the problem persists contact support." . I am uploading a compressed Unreal Game that only takes up 159MB. I was trying to find the issue in the forums and I saw one person was reported for spam by posting to too many game jams.

I have not done that but I did today leave a game jam, would that put a spam status on my account? Also I am wondering is it because I am uploading from China that I am getting issues?

Thank you tons,
Morjon17

P.S. I downloaded the Itch App and couldn't upload through there, and I am not uploading a paid game, it is a no payment status.

Pinned ReplyAdmin(+3)

Our uploads go directly into Google cloud storage servers, so if you’re uploading from a country that blocks access to Google you will have issues. Sorry about that, it’s not something we can easily change right now.

Moderator(+1)

If the issue was game jams, you'd be prevented from submitting to them, not uploading at all. It could be a temporary server error, those happen. If the problem persists, please contact support.

(1 edit)

I appreciate the response, I have tried for the past hour, so I think I will wait 24 hours before trying to make another attempt. Again much appreciated friend. 

(+2)

I discovered something, unless I have my VPN on in China I cannot upload any content to Itch.io, this might be good to note. When my VPN was connected I could add images and upload content.

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