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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 19 days ago
847 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,388 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,301 views
Hello! About 2 weeks ago I made my gamepage on itch.io, but i still cant find it in resent posts and search engine. Here...
started by Grind3rs May 16, 2019
15 replies
1,431 views
I would like to transfer Kakatte Koi Yo! from my page to an itch account for our team. When we started the project, we u...
started by ChaoticTeal May 24, 2019
2 replies
591 views
When looking for games of a certain tag, it readily seems to offer suggestions for similar tags to add to it, i.e. "Poin...
started by arceus444 May 17, 2019
1 reply
449 views
Hello. I just purchased the full Octopath plugin and I am very impressed! It's really a fantastic plugin. I have two que...
started by OreoCookieSP May 21, 2019
381 views
No replies yet
I just install the app. and executed the app but it isnt work. it say, "Could not validate version 15.9.0 of butler". wh...
started by MaiGamesDev Apr 14, 2019
3 replies
683 views
I scrolled through the forums and didn't see this (probably just missed it). I am trying to upload an RPG Maker MV game...
started by archmage1123 May 19, 2019
4 replies
686 views
How do i enable the payouts method?
started by MysteryBlRe May 18, 2019
250 views
No replies yet
I'm getting extremely slow download speeds from both the app and the website (average 15 kb/s) I live in Australia so I'...
started by smooby Dec 30, 2017
15 replies
5,766 views
Hi everyone I made a game in Java/JavaFX and I saw on the upload page that I could directly upload the .JAR of the appli...
started by Warllord May 17, 2019
1 reply
1,964 views
Mainly talking about the new games list, do demos count into those?
started by mid May 14, 2019
3 replies
412 views
Ive been taking PayPal payments for years through my itch.io store but for about the past 5 days, all of my customers ar...
started by Wunkolo May 09, 2019
9 replies
3,728 views
I think there should be a wallet feature that allows you to directly use money you have from your game sales to purchase...
started by Norsaken May 13, 2019
2,142 views
No replies yet
Hello, Some time ago, I applied to a few jams, and submitted my games (3 in total). Then, one day, I found out that all...
started by DireBoarGames May 12, 2019
321 views
No replies yet
This is my first time publishing a game on itch.io so I may have done something wrong. I have set my game to public and...
started by Lucario May 11, 2019
5 replies
507 views
I want to completely remove the sidebar, with the screenshots and the trailer, but if I set it to hidden, it still appea...
started by iambored May 12, 2019
931 views
No replies yet
Hi! I found that Itch.io allows you to tag games with 2 different variants of Spanish: Spanish; Latin America Spanish; C...
started by David T. Marchand May 12, 2019
253 views
No replies yet
I'm preparing to release a version of my game Explobers that fully supports Japanese language very soon. I know itch.io...
started by John D. Moore Nov 30, 2017
2 replies
2,746 views
I prefer to buy DRM-free games. I understand that this webstore doesn't impose DRM and most games here are DRM-free anyw...
started by Deleted Account Apr 12, 2018
4 replies
551 views
188 views
No replies yet
Hello, we are about to finish a game and we would like to publish it on this website but it is larger than 1 gb, they sa...
started by BlackHelmet_Games May 10, 2019
292 views
No replies yet